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ShazHobart, TAS
Happy outcome
Had issues getting a refund for lounge i returned (great option with 60 day change of mind policy) before i could purchase new lounge but Stephen's service was awesome, he chased it up for me and kept in contact until the refund came through, then was really helpful getting my replacement. Will be back again
1 comment
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LouisaGreater Melbourne (Inner), VIC
- 3 reviews
great product and service
professional and super helpful team from phone call to purchase / pickup.
great customer service - i purchased a king bed base and once i got it home and assembled with my mattress it was just too high. Kirby very helpful and arranged pick up and swap over of another base.
cant speak highly enough of the service from this store. the bed base was incredibly well made for the price and the assembly instructions and tools were faultless.
well done.
very happy customer
1 comment
Fantastic F.Fantastic Furniture
Hi Louisa, thank you very much for choosing us and sharing your experience online! It is wonderful to hear that you have received great service from Kirby at our Hobart store and we hope you enjoy you... Read more
r new bed for many years to come. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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KarenTasmania
Too Easy!
Had a problem which was fixed with no fuss by staff in store. Great customer service, highly recommend you try Fantastic Furniture. This was my first time shopping with Fantastic Furniture and it will not be the last. From Sales staff to warehouse staff and delivery guys this was a 10/10 experience!
1 comment
Fantastic F.Fantastic Furniture
Hi Karen, thank you for choosing to shop with us in Hobart. It is great to hear that your problem was able to be fixed by our wonderful staff, and we look forward to seeing you back again in the future! Regards Nick and the Fantastic team.
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MelmiffHobart, TAS
- 2 reviews
Leather couch peeling, again, sadly
Hi, we have always found the service at Fantastic Derwent Park amazing and helpful. However, at no fault of the service people, we are on our 3rd leather couch due to the top layer of leather peeling (we understand its not high quality leather) but nonetheless we are disappointed to be honest. Have always had other great furniture from there, my bed and futon are still great after 15 years!
2 comments
Fantastic F.Fantastic Furniture
Hi Melmiff, thank you so much for choosing to shop with us in Derwent Park. We are glad to hear that your bed and futon are still in great condition, but it is disappointing to hear about your couches... Read more
. We would like to look into this further for you. Would you be able to send through your purchase and contact information to [email protected] ? Regards Nick and the Fantastic team.Thank you for your reply, Nick. I have emailed my details to the email youve provided.
Cheers, Michelle.
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Macca
- 4 reviews
Havana Bedroom setting
I purchased the Havana bedroom setting exactly two years ago. Queen bed, 5 drawer tall boy and bedside tables.
The 'wood' veneer side of the 5 drawer dresser and the foot of the queen bed has faded and turned a greenish tinge- looks awful now.
The double doors near the items faces west so only gets a brief amount of sun in the evening. Of course FF's warranty excludes fading. AVOID. Wish I'd spent a little more on something of quality.
NOT HAPPY.
1 comment
Fantastic F.Fantastic Furniture
Hi Macca, I am very sorry to hear about this experience with the Havana Bedroom setting. I would like to look into this further for you, so if you could please send some photos and your purchase detai... Read more
ls to [email protected] I will be able to assist with this. Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
Fantastic item and just perfect for my unit.
Found my item easily and had great customer service and a great knowledge of the product and colours available for the item. Would highly recommend and will definitely go back.
1 comment
Fantastic F.Fantastic Furniture
Hi Sandy! Thanks for deciding to shop with us in Hobart and taking the time to share your experience. We are so happy to hear that you will be returning and we hope to see you soon! Regards Nick and the Fantastic team.
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FayeTasmania
Brilliant service throughtout
Easy to find, buy and build.
Fantastic service from Steven the minute I arrived in the store. Great service continued right hrough to pick up. Always great after service offered also.
1 comment
Fantastic F.Fantastic Furniture
Hi Faye, thanks so much for choosing to shop with us in Hobart! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Ideal value for money lounge suite
Easy to find the lounge suite in store I was after, very good quality, very comfortable and best value in town after looking at similar lounges at 4 other stores
1 comment
Fantastic F.Fantastic Furniture
Hi Jim, we are thrilled to hear you found the lounge you were after and that you are enjoying our low prices! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team
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reasonable price, friendly staff
The bookshelf, the bed, the matresss, the dinning table a lot of products are suitable for renting people here . With a good quality and great bargain price, definitely will come back
1 comment
Fantastic F.Fantastic Furniture
Hi Cat, thanks so much for choosing to shop with us! We are so pleased to hear you are enjoying our wide range of low prices and we hope to see you again. Kind regards Ryan and the Fantastic team
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A wonderful purchase experience in Fantastic
When we entered the store, it was quite easy to find what we were look for. Fantastic offered a wide range of chair with excellent quality. The chairs were easily to assemble. The staff Dan was very patient and friendly to make recommendations, very helpful!
1 comment
Fantastic F.Fantastic Furniture
Hi George Li, thank you for shopping with us at Hobart! We are delighted to hear you are enjoying our product range and stores. We hope to see you back soon! Regards Angelina and the Fantastic team
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The reviewer stated that an incentive was offered for this review
Lisa TAU
Perfect size
Great experience online, even better experience in store.
The staff are super friendly and go out of their way to help.
The draws are easy to assemble.
Extremely happy with my purchase
1 comment
Fantastic F.Fantastic Furniture
Hi Lisa T, thanks so much for taking the time to share your experiences shopping with us in-store and online! We are pleased to hear you found assembly easy and we look forward to seeing you again. Kind regards Ryan and the Fantastic team
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NathHobart Tasmania
I find it easier to shop in a store
I found the staff to be very friendly and helpful when i purchased my new mattress and the store people took great care when the loaded it on my ute.
1 comment
Fantastic F.Fantastic Furniture
Hi Nath, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Great quality furniture and very friendly staff
The Derwent park store has great parking, very friendly staff and has a fantastic range of stock. The collection area is great and staff there were very friendly and helpful. Totally recommend going there!
1 comment
Fantastic F.Fantastic Furniture
Hi Tracey, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We ho... Read more
pe to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Worst Christmas ever
Decided to furnish my home with Fantastic products. Decided on Sorrento for living, dining and two bedrooms. I understood that there would be a wait on some items. Delivery of Toronto items which were too big for the house. I rang the store and the salesman agreed that he had sent the wrong furniture. So no Christmas table or friends and family at our new home for Christmas. I paid for the goods in advance to show my good faith. All the furniture has been returned except for the mattress which was what I wanted. I am still owed more than $4000. After almost 2 months I don't understand the delay. Fantastic has their furniture andmy money as well.
1 comment
Fantastic F.Fantastic Furniture
Hi J T, I am very sorry to hear about the experience you have had in regards to your purchase. I would really like to look in to this to get it resolved as quickly as possible. Would it be possible fo... Read more
r you to email me your purchase details? My email address is [email protected] Regards Jessica and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Good quality and cheap price
The mattress in the box is so a good idea for my small car delivery,and it is only $99. Save me about $40 delivery fee
1 comment
Fantastic F.Fantastic Furniture
Hi Yang, thanks so much for choosing to shop with us in Hobart. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
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Cheap reliable furniture than can look expensive
Did buy a shoe cabinet, the instructions could have been better, however have purchased a dining setting (marble faux top and fabric chairs) and everyone comment how lovely it looks
1 comment
Fantastic F.Fantastic Furniture
Hi Linda, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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PeterHOBART
Go To Fantastic Furniture for your needs
Great service good products friendly staff really easy to deal with no problems very professional and know what they are talking about and give plenty of advice
1 comment
Fantastic F.Fantastic Furniture
Hi Peter, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team
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Pattie CAU
Very easy online shopping and excellent customer service
Paris bed, lovely, assembled it by myself with tools provided. (56yo F). Excellent customer service after online purchase, arrived the next day.
1 comment
Fantastic F.Fantastic Furniture
Hi Pattie C, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if y... Read more
ou require any assistance our Live Chat team is there to help! Regards Jessica and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Absolute deceiving with their tricky return options !!!
I bought " Bliss Double Mattress" on 6th November,2018. I am quoting this Brand cause be careful with this brand. I was feeling this was absolutely not for me from first night. Since first night i started having lower back pain and it was kind of really bad. I thought its new one so it will take time. I tried for 10 days but the pain was just rising day by day. Every morning, I am having this freakin low back pain.
I knew it had return policy so i contacted their customer service but they send me
"""[name removed] 16:21
I understand, how...Read more
1 comment
Fantastic F.Fantastic Furniture
Hi Atulesh, I am very sorry to hear you are not enjoying your new mattress. Unfortunately we do not offer returns on mattresses. In our returns policy, this is what the "click here for more informatio... Read more
n about our returns policy" is referring to, this information is clearly visible for all to see before making a purchase. It can take some time for your body to adjust to a new mattress and we have our full range on display in-store for you to view and try out before purchasing. Kind regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Everything good
I would like to buy a simple and cheap Furniture that your company the first choose in hobart, it has a variety product and everything good prices.
1 comment
Fantastic F.Fantastic Furniture
Hi Kate, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi Shaz, thanks so much for choosing to shop with us. We are glad to hear that Stephen was able to provide such great service. We look forward to seeing you back again in the future! Regards Nick and the Fantastic team.