Flight Centre Questions & Answers

Dear Flight Centre, Are you reading these comments? Do you anticipate still having a client base at the end of this and will you still be in business? You have some fabulous staff and are leaving them to front your angry customers while customer service hides behind a recorded message ! There is a Gilbert and Sullivan opera which mentions “ leading your army from behind! “ cap fit?

I had to cancel my Italy holiday (departure August 2020) and was very professionally assisted by a FC team member in Perth Office. He obtained guarantees for refunds from Qatar return airfares and my 3 Italy tours.
He then handed over my case file to
FC Garden City, Booragoon, WA where I had originally booked. On 2nd June I went to FC Garden City and signed a form with details of my new Bank Account into which the refund will be paid. I was told it will take 2 weeks to process and get in my Bank Account.
Can someone at FC Centralised Refunds Team reply to let me know how long it will be after lodging my Bank details on 2nd June please? Margaret B.

The only way to get answer on a firm date of refund is to get on a current affair and shame them. It would great to the money back after cancelling 3 months ago, it may even be acceptable to get a firm date. My other idea would be to say I have only a few weeks to live and I need the money to pay for my funeral. However, luckily this not true. Second thoughts this mob would not care if it was true all they are interested is keeping our money for long as possible with lame excuses.

Paul

Are the branches now doing refunds again

I purchased and paid for a flight to the UK in August 19 that was supposed to depart Australia on 29 May with Etihad Airlines via Flight Centre. I also purchased the Captains Package. This flight has been cancelled but I apparently cannot get a refund only a credit which I do not want.

Can we get a flightcentre voucher of FULL BOOKING value if our sep. booking in Greece is not cancelled but we are not allowed to fiy out of australia ? Or are you going to hit us with supplier cancellation fees which are not in line with your suppliers terms ? Are you interested in helping your customers or are you going to keep ignoring what is happening and hiding behind terms and conditions not designed for this unexpected disaster ? You are also clearly not following suppliers changing terms and conditions. Customers are made to check themselves your suppliers cancellation policies as they are not given the truth from your company. It’s not good enough. I thought we are all in this together as per your CEO’s message.

Please confirm Flight Centre - although I have been advised that my funds have been returned and are sitting in your bank account, it is taking 12 weeks to return them? It would be nice to have some indication or a response to emails I have sent. A large number of people were taking their once in a lifetime trip, saved for a lengthy period of time for their holiday and a lot are now out of work or receiving government benefits. Put our minds at ease with an honest time frame for our refunds please............a lot of people are budgeting a lot stricter at the moment due to different circumstances. Thanks in advance.

We received an email from FC that they are finally waiving their cancellation fees but we have been told that we still can’t get our refund.

Our money was left as a credit with the FC but because our flights were with Virgin. FC have informed us that we can’t get our money back at the moment due to Virgin being in administration. How do we stand with this?

Does anyone know at what point a travel agent releases money to an airline? Would the money be paid to the airline straight away or a few days before the flight?

We were supposed to be flying on 28th March so our flights were cancelled a week or so before.

Where is the ACCC in all of this.?

Answer why bother. Can't they see the reviews. They are useless. The same staff treating us like idiots will be the same staff at Centrelink in the next month when Flight Centre goes belly up. So staff word of warning don't be so sure of yourselves.

Dear Flight Shonky Centre
Why is it taking 12 weeks for refunds? It is bad enough you are ripping us off with unreasonable cancellation fees despite the fact that WE DID NOT Cancel, you are refusing to refund our $ for up to 3 months.
That is unethical & unscrupulous corporate greed!
You guys are a pack of thieves.

In my case we were flying to London this month for a family reunion. If we can decide to defer it and go at a later date.
We have to pay for our accommodation again.
Plus our insurance.
So because of cost we asked for a refund.
We get back our Airfare minus the $300. Plus $160 back of our insurance. And we have lost our accommodation. So very disappointed in flight centre. I have told as many people I know .
Why did I get insurance for?
sadest part I have friends that got the lot back. Through Expedia

How is it that Flight Centre get away with ripping $300 per person from their customers when the airlines cancel routes? FTL refuse to budge so the only answer is to lodge a complaint against the company with your Consumer affairs office. The more of us that do that the better

If you choose to take a credit note, is that credit note for the full amount you paid including the insurance?

Booked 14-day timeless Japan tour, but due to pandemic it was cancelled. I requested for refund, I was advised that tour operator (ignite Holidays) will charge $400 each and Flight Center $300 each. We are 2, so it costs us $1400. I do think that $300 unreasonable service cost for Flight Centre much more an additional $400 from tour operator which was not in the terms of the contract. In addition, that Ignite is owned by Flight Center. Latest from Travel Consultant was ge lost his job. Last Friday, someone from Flight Centre Docklands, advised that their store will close and someone will get in touch with me. Further putting my refund in limbo. Ingrid

I've paid for a trip to Canada with Trafalgar in October 2020, flying Cathy pacific . When I paid my 9000 I thought that included insurance which I have now found out it didn't. I have my plane tickets but no documentation for the Trafalgar tour yet. Am I at risk of losing all my money if flight centre goes under. Thank you

Help!
I am asking for full refund as the flight is cancelled by airline. but get 3 options from aunt betty:

Option 1 Credit SHELL.Option 2 Refund with $250 pp cancellation fee. Option 3 Still Wish To Travel.

I don't want to pay the $500 cancellation fee for two person which is totally unfair as it is not us who cancelled.
what happened if I choose 3 " still wish to travel" . could I get full refund through chargeback from my credit card which was used for booking after the flight departure date?

thanks

Will flight centre waive the cancellation fee of $300 to its customers who have to cancel because of the pandemic ?

Just a quick question is the Flight Centre protected by the equivalent of ATOL/ABTA like some agents are in the UK? If the FC isn't and they have your money in the form of credit/vouchers and they go under then customers will lose money if the company isn't protected.

Why am I being charged $800 per person for cancellation fee, when I didn’t cancel! And nearly 200 for my baby, which makes it nearly a thousand for my seat, and 1600 for my husband and other child.... it’d be 2600 all up if we choose to ‘get a refund’, our flights all up to the US were 3,200. Absolute joke.