The only reason flight centre is waiving their outrageous cancellation fees they charged customers when the airline cancelled the flights is because thousands complained to ACCC and ACCC threatened to take Flight Centre to court if they didn't waive the fee.

Flight Centre didn't even care when many irate customers started talking to the press and 6000 expressed interest in class action on facebook page. The only reason they backed down was because they most likely would have lost the court battle with ACCC and it would have cost them more. ...Read more

During this time of pandemic unfortunately had to cancel approx $10000 worth of European trip for myself and wife. The cancellation process has been a nightmare it seems that fc was trying to take advantage and profiteer over this terrible time with cancellation fees.When service had been cancelled by operators and operators had refunded in full to fc and they are saying refunds will take 12 weeks and they have refunds just sitting in there bank accounts. They were saying that it would be a cancellation $300 per person fee payable to fc as per ...Read more

Been a flight centre customer for a while now, but now stuff them. They are crooks.

My wife and I was due to fly with Qantas to Singapore. It was booked with auntbetty which is a FLT subsidiary.

I knew I was going to cop some cancellation fees. Fair enough if it was couple of hundred bucks. I get it is a commercial business..

However, I was gobsmacked at at $400 charge per person for The airline fee, so I looked at the Qantas website. For every fare class it had indicated there was no fee. So how come I am being charged 400 pp? That's 800 fo...Read more

On 14 Mayember 2022, I received a quote from Flight Centre South Brisbane, Level 5 at 275 Grey Street Brisbane QLD 4101. The price for the flight from Brisbane (BNE) to Bremen (BRE Germany) and return was $7.003.76 was for 2 persons, including economy class and premium economy class. The flight was scheduled to fly from BNE on 23 August 2020 and the return flight was scheduled from BRE for 25 September 2020. Not included was advanced seating.

On 15 Mayember 2022 I was requested by Flight Centre to pay a deposit of $600.00 for the return flight...Read more

I ve been a customer for years. During this period and with this craziness I realise how poor the customer service is in this company. There is not a single staff that I talk with and assisted me with genuine advices. I am shocked how these people care of making money for the company and getting their commissions, when people like us are frustrating in order to get a flight back home. I have no place to stay because I did the mistake and trusted this agency! My flights were canceled twice and the staff member was not caring to share the news or...Read more

I like to point out that the FC employee was very friendly and efficient. However, FC are keeping 5.500$ of my money as a result of Covid 19.
I didn’t cancel by choice Spain close the borders and flights were cancelled.
Credit time allowance was unacceptable in this global health circumstances initially was Dec 20 now is changed to Dec 21 .
Cancel Fees are high despite being a force cancellation
The waiting time of funds 3-12 months is unacceptable when I book I had to pay on the spot for my flight I could not pay in three months to 12 mont...Read more

By not refunding Australians their money and only thinking about your commission would cause this company a harm in long term only if they can afford to operate past COVID19.

No one would use Flight centre or their other companies like Auntbetty if they keep operating the way they are right now. Suncorp helped thousands during QLD floods and people remember that, and Suncorp is alway a first option for insurance now. Even Airbnb is helping their customers to get full refund right now as for them customer is everything.

Take an example from ...Read more

Unfortunately my tour got cancelled whilst oversea in March 2020.. This was NOT my cancellation and was totally out of my control. I was told the borders to the country I was in was closing within 2 days and advised by the tour guide to leave asap back to Australia.. Its been over a month of returning I still have not got a proper responce as to my refunds or credits on the flights and told to wait 12 weeks, but just only now informed if I opt for any refund its going to cost me $300 in doing so.. Absolutely disgusting considering the lack of h...Read more