FC with there massive profits.
Telling you your flights, holiday cancelled. Refund on the way.
BANG massive fees.
Waiting waiting for refunds.
This is not new this grubby company has been doing this for years.
Don't hold your breath on the government doing anything.

This malevolent company is profiteering off everyday Australians whom unbeknownst to them have had their travel plans cancelled as a result of Covid-19. Hopefully the ACCC / federal government serves them some justice soon.

It has taken 12 days to get a response from their "complaint" area about cancellation fees of $300 x2 on a booking worth $2800. They will not reduce these fees. It will also take 12 weeks to obtain a full refund. They have offered a voucher for use by 12/2021, if we do not use we then get a full refund with no fees. That is if they are still in business ! Never use this company again !

Being charged $300 per ticket cancellation fees because the the flight has been cancelled due to the Covid-19 pandemic. This is disgusting that they believe the service they provide is worth that much!! Everyone is experiencing financial hardship in this difficult time, on top of not being able to go on a holiday that was booked 8 months ago we lose even more money to these unethical thieves.

Due to the pandemic our flights were cancelled. We booked online through flight centre and bought insurance as well. Flights were cancelled and for some reason they think it's ok to charge 2 cancellation fees on one booking. I will never use flight centre again.

Booked a ski trip and spent nearly 10k, this company only refunding around 6k of it (cancellation fees) even though the trip is months away. We didn't create coronavirus, it is out of everybody's control. No excuse for this unethical behaviour! If this is how they look after everyday Aussies I can't see why they deserve our support and to stay in business. Thumbs down!

Is Flight Centre listening? If so they should respond to each of these reviews.

Very disappointed Flight Centre Australia for charging us $300 per person for a flight we never cancelled. We are 2 people so the new policy disadvantages us regardless.

Flight Centre - We will never use any of your brands and will suggest to our extensive network of contacts that they boycott Flight Centre and its subsidiaries.

Keep digging your hole so you can be sure to bury the company well below the sewer lines.

https://www.fctgl.com/our-brands/

Charging way too much for processing a refund from airlines due to airlines cancelling flights re Covid 19.

$300 for very little work, when times are tough for everyone.

Disgraceful and will never use in the future.

Flight Centre wanting to charge $1,200 in cancellation fees for a spend of $2,086 on Disney tickets. A quick and simple booking. Disney tickets were non refundable yet Disney have done the right thing by their customers and refunded the full amount. Flight Centre have now revised their fee to $600 still not acceptable. Totally disgusting taking advantage of customers during this time. If I could give it no stars I would.

We have not seen one cent of our $13 000 refund and we have been told by flight centre that we will have to wait as we are in a queue. What queue that is when thousands apparently haven’t received a refund months later. Travel agent rude and avoids the many valid questions asked. We just want our refund and not the excessive cancellation fees. Will never use Flight Centre again. Book directly and a full refund is given quickly as with Booking.com and for air flights. If these organisations can be successful, why is Flight centre so incredibly slow and inefficient and hold funds that belong to so many of its victims! We will continue to lobby federal members, ACCC, VCAT until we receive OUR refund.

Booked a holiday to Thailand on Thai air---Thai Air cancelled our flights and returned all our money to Flight Centre--and they are deducting $600 cancellation fees and won't be giving me a refund for 12 weeks---you are horrible people for taking advantage of your customers in this trying time--how do you sleep at night or live with yourselves

charged me a $1100 cancellaton fee when the airline cancelled the flights and said its 12 weeks to get my partial refund. read your terms and conditions, they charge you a cancellation fee with either yuo or one of their supplies such as the airline or hotel cancels. evil company, stay away!

Airlines cancelled our flights . Now flight centre want 12 weeks and $600 dollars to process our refund. What !!!!!. Thanks for the memories. When the world return to its formal self I won't be considering FC ever again.

Disgusted with Flight Centre, lining their pockets with $300 per person for flights cancelled by airlines, not cancelled by customers, using their cancellation policy as justification. The costs that they would have incurred would be minimal and yet they are causing upset and financial strain on families already stressed.
They are also taking weeks to refund monies to people, holding on to thousands of $ without good reason. Would give zero * if possible

Flight Centre are charging a $300 per person cancellation fee even when the airline has cancelled the flights and given a full refund! What a joke! Support the small family business and not a large corporation who only cares about the profitable margins for their shareholders and does not look after their customers best interests.

Refusing to refund after holidays cancelled due to Covid-19, though they have received money from suppliers. Emails I receive have had different charges and excuses every time. I did not cancel my trip but along with thousands of others we have not received any refunds. I also had Premium Cover More insurance, recommended by FC that is worthless. It is also disgusting that we are being advise a 12 week wait with cancelation fee’s at $300 pp. I would never use this company again. Ps, did not give any rating, you had to hit star to post reveiw