Still owe me $14000 no refund from them not honoured captains package of next day refund was due to go holidays 4-4/20 not a cent told will be taking $600 as fees
I will never use this company and there is a class action case being formed

Losing $600 because FC want to thrive during a pandemic. Inexcusable

Never using f l i g h t c e n t r e a g a i n

A huge thanks to Chanel from FC Northcote Plaza. From booking and then COVID-19 cancellation of flights & accom, we cannot fault them. Full refund or credit received for all bookings

Princess Cruises are refunding our deposit of $949 for a cancelled cruise back in full to Flight Centre. Yet we are being held to ransom to take a Flight Centre credit or lose $600.00 for their “fee”. We have no choice but to take a credit but I absolutely loathe having to use Flight Centre again and never will after the credit is used.

That reputable and trustworthy travel companies are conducting their businesses with integrity and have/are refunding Flight Centre all monies paid by Flight Centre CLIENTS is exemplary and I will book direct in future.

FLIGHT CENTRE’S refusal to act with the same integrity defines it as an organisation.

J Fletcher Sydney NSW

Flight center own Aunty Betty Travel
My flight got canceled due to COVID19
At first no refund - After sitting on a call for 3 hours I go through
A very rude customer service lady -said we refund but charge you $600
take it or leave it !!! it also takes 12 weeks ....
Aunty Betty travel is part of flight center and they are making a profit from COVID19
Even though they got a full refund from Quantos they are not passing this onto customers.

Do not use auty betty or flight center !!!!

Flights cancelled, no refunds, no waivers of fees, no communications, no customer service. No future business, you are a disgrace. Please avoid this crowd for any future travel. Book direct with airlines, book with small independent companies, but avoid these companies who are ripping off everyone at the moment.

Thank you very much for the refund of my flight ticket as this covid-19 has not allowed us to leave as we are isolated much appreciated thank you kind regards George

Paid $12000 in flights last August to usa. All my flights were cancelled due to covid19. I can understand a reasonable cancellation fee say $100 for 30 mins of work. Forced cancel 15 March still no refund on 29 S
April. However i contacted American Airlines 3 times this week spoke with different staff all said my money was refunded back to Flight Centre late March. So FC where is my money??
I know my money and others is used to prop up fc bank accounts.
Will never use FC again.
All liars from FC

Staff at the Flight Centre are either liers and thiefs or idiots who follow their pathetic managers directives to steal money from their clients whose flights have been cancelled by the airline. There are a lot of smaller operators who are honest with competitive prices. Good buy Flight Centre. There will be a lot of other people I will encourage to join me. Consider this one star given as negative five stars.

The store manager of Flight Centre maliciously cut communications with us by blocking our face book and messenger cruelly severing the relationship despite us spending significant sums of money over the years with her. Our affected trip was booked with FC Kippa-Ring.

The actions are deplorable and occurred unilaterally after we communicated our dissatisfaction over Flight Centre charging a $300 per head penalty fee for the airlines cancelation of our flights due to covid19.

The managers actions of deleting and blocking us are horrible and as a result we will not be conducting any future business with Flight Centre.

Shame on you for blocking us and shame on Flight Centre for cash grabbing fees on all forced cancelled covid19 travels.

Up to 12 weeks to process a refund is unacceptable, cancellations were outside our control and therefore fees
should be waived at this time during COVID-19. There has been no update, no transparency or empathy.

Will not refund My Money even though I have email stating they will.
Will not reply to emails. Put you on Hold Then transfer you to 3 different departments until you give up.

Flight centre have my well earned money confirmed to be in their bank account and won’t refund my money. I had a written agreement with the captains package of a guaranteed next day business refund and they are in breach of their terms and conditions and change to whatever suits them. I will never recommend or book a trip with this company ever again.

You deserve no stars, shame on you and your greed. This will only hurt you in the long run. Very unaustalain, be the better person and do the wright thing.