Cruise line cancelled cruise prior to COVID-19 lock down. Originally told we would need to pay $1200 cancellation fee or accept voucher. Complained to head office and was reduced to $600.00.
ACCC changed rules and now we will receive full refund, only catch is we have to wait up to 6 months.
Contacted our local flight centre today to confirm they received the money from Royal Caribbean (Clients who booked direct already received their refund for this cruise due to depart April 9) and received "As per my previous email refunds can take up to 6 ...Read more

My wife and I have been customers of Flight Centre Highton,Geelong for many years and have really appreciated the excellent help that the staff have given to us including one time when we were in Madrid and found out that there was a major typhoon heading for Hong Kong,our transit stop on the way home. I was readily able to contact the staff on the weekend who reorganized our flight with a different carrier through an alternative transit stop. All this was done with ease from our point of view and we avoided being either stranded in Madrid or H...Read more

I bought travel insurance to Vietnam prior to covid 19 changed of mind due to concerns of the deadly virus on 2/3/2020. Went to flight centre in High Point requested to cancellation. They said it would take two weeks to have my refunds. I came back second week they said they have transferred to a wrong account then said it would be in my bank end of the month. I have come back to the store every week and they gave me all kind of reasons why my money not refunded. I waited until now i am still going to their store without my money. It is appalli...Read more

We were due to travel on March 12. In the thee weeks before this we asked (on three separate occasions) to postpone the trip because we could see it would likely be disrupted. We were told any change would be a ‘full cancellation’. The cost of the trip was over $25,000. We arrived in India just as the borders were closing and had to scramble to get costly flights home.(Flight Centre were really very good with this, though, and I give them absolutely full credit for securing flights for us under very difficult circumstances.)We checked cancellat...Read more

Draw your attention to Flight Centre's service when we were stuck in Cyprus

Me and my daughter were in Cyprus and could not leave on our Qatar airlines return ticket from Melbourne to Larnaca (Cyprus) due to the Covid19 lockdown. However our Australian Embassy in Nicosia (Tonia) managed to get us on a UK charter flight to Manchester via Doha to Melbourne recently. We required wheelchair assistance and medical oxygen so it was not a straight forward flight.

We have so many people to thank at Flight Centre, the embassy and Qatar Airlines for b...Read more

We booked last June 2022, about $2500 for 4 to Bali. No mention of cancellation fees. After COVID and cancellation of all Jetstat flights and all travel Jetstar were happy to fully refund and did so quickly according to local Flight Centre -- a few months ago. Still waiting - Flight Centre obviously holding on to people's money to keep them afloat. We need that money for medical bills - it would take about 60 seconds to transfer money into someone's account yet we're being told weeks of delay due to overload. Rubbish. If Flight Centre don't pi...Read more

I have spoken to my travel agent at Universal Traveller which has now merged with Flight Centre. I have been advised that our refunds for our trip to Canada have been received - 29th April response from Travel Agent "I can now confirm that we have received the funds you are seeking and I will contact our refunds team to process this on your behalf. This team will be contacting you to reconfirm your account details". 6th May - response from Travel Agent "Im so sorry I dont have any clarity on a date for when the funds will be processed but I h...Read more

Through Katie at Flight Centre Glen Waverley we purchased return July 2020 flights Melbourne - Paris with Qatar Airways + travel insurance for the same. We paid $3594 for our flights and $385 for our insurance.

I was feeling worried about the possibility of obtaining a refund, given the number of very negative reviews on Product Review. It seemed almost guaranteed that we would have to stump up the cancellation fee.

(As an aside, I did think it was fair to pay a cancellation fee to Flight Centre, given the great work Katie did to secure ...Read more

My Wife and Son were booked for an overseas trip to leave today 7/05/2020. This trip was booked all prior to this Co-vid 19 starting. This trip now has been cancelled by Flight Centre who are now refusing to Refund the money that was paid for the 2 fares.
Initial conversation resulted with the understanding that there would be a refund if the airlines cancelled and were unable to provide the service that was paid for for that period.
The letter sent to us by flight Centre states that they are working to reduce refund delays, but the process is ...Read more

Well, well, well not!
No surprises here when you are dealing with smoke and mirrors, and deceit.
After receiving the email on Saturday night, stating that the $300 per person cancellation fee would be waived for booking cancellations due to Covid - 19.
Contacted Flight Centre today to cancel our flights and get a full refund which Thai Airlines is offering.
Guess what?
“The $300 cancellation fee waiver is only until 31st July, 2020”
Conveniently, 4 days prior to our planned departure on 4th August, 2020.
Hence, only option to avoid the $300 fee...Read more

The only reason flight centre is waiving their outrageous cancellation fees they charged customers when the airline cancelled the flights is because thousands complained to ACCC and ACCC threatened to take Flight Centre to court if they didn't waive the fee.

Flight Centre didn't even care when many irate customers started talking to the press and 6000 expressed interest in class action on facebook page. The only reason they backed down was because they most likely would have lost the court battle with ACCC and it would have cost them more. ...Read more

During this time of pandemic unfortunately had to cancel approx $10000 worth of European trip for myself and wife. The cancellation process has been a nightmare it seems that fc was trying to take advantage and profiteer over this terrible time with cancellation fees.When service had been cancelled by operators and operators had refunded in full to fc and they are saying refunds will take 12 weeks and they have refunds just sitting in there bank accounts. They were saying that it would be a cancellation $300 per person fee payable to fc as per ...Read more