I booked a flight on my flybys, COVID hit and of course, my flight metaphorically fell out of the sky. I had no trouble getting my points back, by no trouble I literally mean I didn't have to lift a finger. I got an email saying they would refund the points and just like that my points were back on my card. I could not recommend using your fly buys for travel any more!

We use flybuys regularly for travel bookings and also to compare various lodgings and places. Seamless experience when you readership and book questions can be answered promptly even when travel goes pear shaped they are there the help

As the world has gone crazy it was reassuring that Flybuys Travel have been so up front with info and I got my refund before any other Travel company. They even refunded my points used! You guys have restored my faith! Thank you

Due to Corona virus I was not able to travel but Flybuys Travel have contact me and been amazing in each details. Im so glad that i have booked my trip with Flybuys. Thank you so much for helping me on each detail!!!!

Flybuys Travel is amazing.
I booked the amazing Fraser Suits in Edinburgh for my birthday.
Unfortunately due to covid19 I wasn’t able to depart Australia to enjoy my overseas trip.
BUT flybuys Travel was amazingly supported and went well and above.
Not only did I get a full refund of the cash payment but all my flybuys points I used in the booking was refunded back to my account.
Thank you SO much. I will be happy to book with you in the future and I will recommend friends and family.
STAY SAFE xx

We will try again once Virus under control.

Your handling of this delicate situation was first class as cancellations were forced upon us and we would definitely utilise your services again, as we did not realise Flybuys provided this type of service.

Easy to search and select flights. Very easy booking online. When searching for flights flybuys offered the best price compared to airline website, will definitely use again in the future

We find the Flybuys system very easy to use and the selection of hotels to be easy to continually vary venues when going to same destinations regularly.

Points collecting tools also varied and makes accumulating points achievable and rewarding

Be careful! Had to cancel flights with virgin and they wouldn't give back points I used to book flights. Even tho conditions say if you cancel you get points back. Virgin gave me credits to use on them which is very disappointing and they had an expiry of Feb next year. I've probably lost everything!! Very upset and annoyed!

We booked a Thailand holiday, completed in February. Our agent was very helpful and we used our points for the flights, so we flew virtually for free. He also provided lots of helpful information.

Terrible. Made a booking through them. Can't get straight answers or replies to my e-mail regarding my booking. I have resent the e-mail 3 times and no reply.

I appreciate things are hectic due to Covid-19; but they have had a month to reply which is reasonable.

Use someone else if you want service and reliability

Only positive experience was making the initial booking which was simple.

We booked two nights accommodation at the Gold Coast (Broadbeach) as we were attending the Queen Concert and wanted to turn it into a mini-holiday. The accomodation was perfect. Location exactly as described, opposite beach and with fabulous views. The apartment had everything we needed and was scrupulously clean. Wouldn't hesitate to stay here again, or to use FlyBuys Travel

Our holiday was booked through Flybuys Travel. It was on the Ruby Princess and both my wife and I have contracted Covid-19 from the feral passengers - no more to be said!

Will use again, easy to use, great prices and you can get offers that give you bonus points. It is great to have a place gives you great deals and your frequent flyer points

have had unlimited help with flybys travel with cruise. I am so happy with their help with cancelations and rebooking. I am also realy happy with the fly bys bonuses

I have never had a problem when book with flybys and would highly recommend it.

The staff are easy to talk too and very friendly as well.

It is easy to us as well.

Booking for a flight is very easy through flybuys and there is constant reminder from flybuys about the update on the flight. Booking with them and earning rewards is fantastic and more encouraging

The process was easy and with no complications.
Everything was up to standard and the accommodation was exactly as advertised via Flybuys.
I would highly recommend booking accommodation via Flybuys to anyone!

My flights were booked through a flybuys promotion to book a return flight to London on British Airways and get 50 times flybuys points! Great flight choices and quality airline plus the bonus points. I also received flying miles points with my frequent flyers for Qantas so it was a win win. I highly recommend taking advantage of these deals when they come up!

No bad experiences here just an easy transaction. Although the original prices of the hotels could have better packaged deals. Maybe something with more inclusions. Overall seamless booking really would do
It again.