Focus On Furniture ACT, Canberra (page 5 of 9)

Purchased the product instore. Purchasing process was smooth. i was kept in the loop the whole time about delivery etc. I was fully informed of all costs and was not pushed into purchasing add ons. I would like to suggest that full service delivery options become available where products are unpacked and assembled and packaging taken away. They could charge a premium for this service if they want.

Ordered the Tiffany double bed at the Fyshwick store. Great price, timely delivery, efficient and courteous service by the salesperson, person arranging delivery and the delivery people.

Went in to purchase a mattress there, was informed verbally by a staff there that the item was made to order and it will take two weeks to arrive, given the fast turn around time I made the order. I called up two weeks later and was informed that the item will arrive in the third week as quoted on the invoice, I guess I should have read the fine print!. Called again on the third week and was informed again that it normally takes 4 weeks, the mattress finally arrived few days after the 4th week.

The shop has amazing products but I guess the staff were not properly trained / informed or they just wanted to make the sale and seal the deal.

Stan was very helpful and friendly as well. Made the process very easy. The delivery was right on time and easy.

I store purchase
Even though we knew it was to hit Australian customs on a date I found out it went through very fast but had to wait 2 weeks even though it was in the Sydney warehouse
If there is enough orders for Canberra how about making sure it’s delivered faster

Made the purchase in the Fyshwick store. Staff ordered a different colour in and we had it in time for Christmas.

Purchased instore and service from staff was nice and helpful. Disappointed that it is a 4month wait for the waverly coffee table to be in stock.

We made the purchase in store and we were told we had to wait 8 weeks for the furniture to arrive, and it took exactly 8 weeks, which was great. We were anxious that we may have to wait longer but that wasn’t the case. Everyone was very friendly and very helpful. Definitely will come back when looking for other furniture!

I purchased a leather lounge suite in-store. The salesperson was helpful and knowledgeable although I could have done without the hard selling of add-ons (finance and extended warranty). Delivery was on-time and the furniture arrived undamaged. All 4 recliner mechanisms worked smoothly straight out of the box. Assembly was difficult for one person however it was all worth it at the other end

Purchased in store, great staff, helpful & patient. Got a fabulous Australian made lounge in a beautiful Atlantic green with blue flecks fabric, quick turnaround, delivery guys were courteous & careful! Great all round experience and live the lounge. Will definitely shop there again.

Purchased in store for a great price. Despite many delays, ended up with a great bedroom package. All staff more than happy to help and keep me in the loop with updated delivery dates.

I purchased a bed base in the Canberra store. The shop Assistant was able to provide good advice on my options. I am very happy with the base I bought. It is comfortable.
Having the sales invoice emailed post transaction was quite helpful also.
Thank you

I shopped at the Fyshwick Focus on Furniture, and the service was absolutely outstanding. The male stockman working went above and beyond the extra mile to ensure we were served appropriately and passionately. That man deserves a raise!

I brought my furniture in store and have also sent family to purchase furniture.
I have to say I have spent a lot of money and family.
I truly believe I keep coming back as the service I received and the time spent with us and comparing prices. I literally sent poor jalenka I pray I spelt it right I feel mad I could not have made the choices I made without her and I love what I purchased she is kind caring and helpful also with my family.

Purchased in store and was going well. Went to pick up item and it had a big scratch in it which wasn't there when we bought it in store.

We saw our bedside tables online and took a trip to the store to make sure they were as nice as the photos. They were! We were treated really well to boot!

Amazing store with quality furniture, Staff were helpful & polite. Will certainly refer people to the Canberra store to shop for furniture.

In store . Purchase was fine. Bit disappointed with lounge leg but otherwise fine. Nice store, nice workers that’s all

Excellent service in store. The furniture was good value and was delivered earlier than promised. Easy assembly and well packaged

Purchased on holiday in Canberra as the lady was so very helpful. Easy process but had to wait over 4 months for delivery which was crazy. This was explained to me at point of sale. Great solid furniture at a good price.. Overall very happy!

Good range, friendly staff. Let us know progress on ordered goods, pick up was easy and convenient. Liked the timber products/furniture. m.

We purchased in the Fyshwick store - customer service was great. We were able to pay it off over the eight weeks it was supposed to take to have delivery. After contacting the store, they advised it hadn’t yet been made and weren’t able to give us an estimated arrival. Thankfully, some of the staff went above & beyond to track down one for us (apparently ordered for another customer, so I do wonder if our order wasn’t processed initially).

I purchased my new lounge in store. The price was very competitive, the sales person very knowledgeable and helpful explaining everything - and the lounge arrived exactly as was explained to me and right on schedule

Bought in store, shopping around and found it though a little bigger than what we wanted, staff looks nice and bargain a little bit.

In store the friendly staff helped us get it and was very helpful so happy with our new lounge and will be buying more for them in the future.

I purchased in store, and I dealt with fantastic group of people, all my furniture came on time and I couldn’t have been happier with the service. I’m so happy with my new products from focus on furniture I will recommend them to everyone.

Purchase was made in store. The staff were extremely helpful & the entire process was faultless. Would shop here again.

We ordered our couch in store - excellent service. The couch was delivered in 9 weeks (stated 8-10 weeks), however the people dropping off the couch were extremely rude and unhelpful. They literally just dumped it & left - didn't explain how we can easily hook it together etc. Just a poor experience.

In store purchase
Excellent service all round
Again full marks for helpfulness of staff.
We have purchased from this store previously and received the same standard of service.

I have always disliked the look of recliner chairs and resisted my husband's requests to get one. A recent major back surgery for my son meant we needed a good lounge suite with high backs.
The Baxter 3 seat sofa with recliner seats was perfect and also looks fantastic. We bought 2 of the sofas in smoke colour and are extremely happy with them, as is my son who was the reason we were looking in the first place!

The staff were very helpful and easy to deal with. Thank you!

Purchase was made in store, easy transaction, friendly helpful staff. The item was excellent quality & very happy with our purchase.

The service was great, the product is of good quality & the price was fair. I would shop there again.

We purchased dining tables & chairs, Lounges and side tables for our accommodation business. The staff were great assistance with selecting suitable items we required. All items came in as advised and assisted with logistics of transporting items to us. Would definately shop here again.

We made our purchase in store and were given excellent customer service. The gentleman that served us was very helpful and knowledgeable. Our lounge suite arrived exactly when we were told it would, and we were given very flexible delivery dates and times. It was all a very smooth transaction, right from entering the store to having our wonderful new lounge placed in our home. We will definitely recommend this store to people, and will be back ourselves to add to our decor!

I made the purchase in-store.
The purchase process was easy and helpful. The staff is quite helpful and very professional.

Lounge suite bought from the Fyshwick store. Staff at the store were helpful and gave good advice. The furniture was delivered before the expected time and so far has shown to be good, sturdy and comfortable.

In-store
The purhcasing process was fine, however when it came to our furniture being delivered, I rang requesting an update on timeframes and was told that there had been a miscount in stocktake and i would need to wait a further 2 months for my bedroom furniture... taking the total amount to approximately 5-6 months since purchase.

Bought 2x lounges (Bellagio) from the store in Fyshwick ACT. I wasn't sure exactly when the house would be settled, so the staff arranged for the lounges to be on the next weekly truck as soon as I let them know. They were in the lounge room before I'd even moved in any of my own stuff. :)

Great dining table delivered on time. Perfect suited to our decor. Have received many compliments from friends and family. Will be purchasing more items

Great product, only fault is that it took 7 weeks for delivery. Otherwise great product and looks amazing in our staffroom.