Great customer service from the lady at frankston, awesome couches & great price, quality & comfort is fantastic, delivered within a week from ordering.

don't make your survey hard or people wont complete them. a rating is enough

Love Focus on Furniture, we buy lots of furniture etc from your stores.
Store was easy to find, not so happy that I had to drive to Hallam to pick up my item though, that's crazy! product was great and easy to assemble although there was one screw missing for the leg which was damned annoying1

The whole experience was great, friendly staff, delivery drivers were courteous and very careful about the house. Super polite, on time and quick at installing.
Over all great experience

Store layout is what you'd expect from any retailer. Gotta walk all over to see what you want and then wander back and forth to compare. Range was ok - nothing special - suited my purpose for what I wanted. Staff was typically non attentive and chatting between themselves. When you do ask questions there is the typical - not sure response. Delivery was done with everything assembled. Pain having to get rid of the cardboard etc though.

It was easy to purchase from this store. Staff are friendly and helpful and I received my mattress in the timeframe stated. If I’m loooing in the future for furniture or household extras, I would certainly look again at Focus on Furniture.

Excellent value, great design, the salesperson was very helpful in the store and made sure I saw every option available

Some delivered and some picked up but both options were easy to use.
All furniture required some assembly but no issues with this

Very satisfied with the furniture I have brought from you in the past. Customer service was excellent and delivery guys were most helpful.

Very satisfied with the products I have purchased.. came into stock little earlier than expected and glad we arranged installation.

Very happy with furniture, staff were very helpful and delivery people were very polite and assembled furniture for me thank you

I was very satisfied with my mattresse and the customer service all the workers are very friendly amd and helpful

Friendly and knowledgeable sales person was able to direct us to exactly what we were looking to buy. How nice it is to give a sale to someone who doesn't push you to buy but has such a caring and patient nature.
So happy with products. Look fantastic. Was always kept updated on progress of delivery.
Will definitely recommend Focus Frankston for its professionalism & lovely staff.
Thankyou

Great customer service in store. Men delivered and assembled Table and chairs easily and quickly. Great communication, awesome service. A++++++

The staff were amazing to deal with @ Frankston. Helped make our decision easy.
Couch was easy to put together.

The furniture is displayed well in store and customer service staff warm, helpful and professional. Purchasing process was easy and the delivery was arranged then verified the day before. Delivery ppl put together one piece and we the other - straightforward job. Enjoyng our new purchases. Have bought from here before and will again.

Product and service was great, but packaging is excessive and now consumes 25% of my garage. A progressive retailer would manage their product packaging from cradle to grave, that is own the recycling or re-use. I applaud the BCNA alliance and I have 2 family members who are breast cancer survivors but the next step in social responsibility is calling you.

The store layout was fine.. but the staff are Ill informed about the products and services.. will not be recommending to friends