Several reviews on this page refer to the Point Cook franchise which was previously operated by the current Melbourne North West franchise.
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GabrielGreater Melbourne (Inner), VIC
- VIC, Melbourne North West (Point Cook)
- Verified customer
Responsive communications and high quality build
Dear all, GJ point cook is a local builder with a family team who do custom builds. We appreciate the close contact we have with their architect Joey who designed great spaces and made full use of our lot. The team is able to accomodate changes to kitchen cabinets and layout to meet our needs. Builder use premium accessories and yes you may pay a bit more than the volume builders but what you pay for is what you get, quality. Simon is the head of the company and he delivers on what he promised and goes the extra mile to ensure all your request...Read more
s are met and provides excellent after sales service. If you are looking for a local trusted builder in Wyndham area, then they will be the easy choice. We are now enjoying the quality home they have built.1 comment
Similar opinion? Write a review on ieatwords.com.au!
OliviaGreater Melbourne (Outer), VIC
- VIC, Melbourne North West (Point Cook)
- Verified customer
Not happy !!!
Where do I start ?
Poor to zero condescending communication,
Post construction maintenance and repair zero - infant builder told me that the last visit any other issue that arise am on my own. So much fo Gj Gardener "builders guarantee" or does each contracted builder come up with there own rules that are not part Gj Gardner ?? Of note is that when issues were raised with the contracted builder, they either ignore or try an pass on the blame to whichever trade that themselves had contracted...how is that my problem?? only after I have out of ...Read more
frustration notified the GJ gardener head office, has the contractor then appeared/half heartedly communicated and come and 'glossed over' issues-which then resume after a month or 2. of note is that Jessie Morrison of head office is as equally inept at follow as is the contracted builder, if not worse. List of issues too many to mention but here is a sample For instance 30/5/19, building inspector come and pointed out poorly done rendering, this report was forwarded to builder. Couple of days later builder came and did a patch up of the bit. Before moving in the following month the patched up bit had fallen out again. The builder and I signed on the report that the mentioned render had fallen out again (after his patch up) and that I will move in and he will attend to it at the post moving maintenance stage. To my consternation when the builder appeared for 'maintenance' he now had the audacity to now try and blame the concreter for that bit, forgetting he had already done a patch up job on it. Letter box - waited for more than a month to be handed over the key - which they had always claimed that they had given me the key. After a few weeks they miraculously managed to open it not before leaving it open for another several week while they kept 'looking for the key'. I won't speak of the lost mail and weather damage mail during that keyless period. My door to garage has never once locked since I moved in, I have to put chairs and heavy things against it to keep it shut. Before maintenance the door could be shut but only stayed so if locked with a key. But after maintenance nothing works it randomly stays open. Master bedroom walking in shelving has been put too high even after personally consulting with builder, and even he walking in and admitting that it was too high for him as well - how is that standard how is that standard when even him the builder admits he cannot reach it and I have to climb on chair to reach the top.
1 comment
Daniel McNamaraG.J. Gardner Homes
Hi Olivia
We are sorry to hear that your experience with G.J. Gardner Homes was not a positive one. We would like to discuss the items you still believe are issues and unresolved. If you would like t... Read more
o discuss the matter please contact me on 03 9338 5588.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne North West (Point Cook)
- Verified customer
Building the house for the first time, I think I made the best choice possible
I came to GJ Gardner because the original builder after 2 months of back and forth decided to pull out of the build. Simon and the team went way above what I would consider as great service to make sure that the build went as smoothly as possible. They knew that I had to complete the build by a certain date and eventhough there were problems beyond their control (gas, power, etc...), they were truly amazing in keeping me up date and delivering on time. The quality of all the work is excellent, and 12 months in, there are virtually no issues at ...Read more
all. I had everything going against me in the build, from the soil report, utilities, etc but I cannot express how great the team were in managing this, coordinating and solving everything. Minus the variations I asked for (which were all accommodated even during the construction), the costs were as agreed in the contract. If I had to build again, I would not hesitate to go directly to the Simon, Anyeta and Hayden.
1 comment
Jess M.G.J. Gardner Homes
Hi Igor,
Thanks for taking the time to give G.J. Gardner Homes Point Cook a 5 star review. ... Read more
We're thrilled to hear that you had such an amazing experience and that you wouldn't hesitate to to build again with G.J. Gardner Homes Point Cook. Wishing you many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
Find out how G.J. Gardner Homes VIC, Melbourne North West (Point Cook) compares to other Home Builders
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Kha TuGreater Melbourne (Outer), VIC
- VIC, Melbourne North West (Point Cook)
- Verified customer
Great home building experience! I would recommend to everyone!
- Pros: so many to tell. Before approaching GJ Gardner Point Cook I could not believe there is a builder who offers such "freedom of design" with very reasonable price tag. I was allowed to sketch the floor plan myself, from scratch, without any 'template' that I have stick to. I enjoyed discussions with the Team on every idea that I came up with. After going through ~5 different plans we ended up with a design that makes me proud of. Coming to internal design, I was flooded by ideas and options that the Team offered. I truly appreciate the tim...Read more
e and effort that the Team, especially Anyeta, pumped into my endless discussions with heaps of "what if..."! The construction and hand-over went well as my expectation. For the first 5 months living in my new home, there were little glitches here and there, but the Team was very approach-able and responsible to my maintenance requests. - Cons: not much indeed. Paperwork sometimes got messy and records were missed. The landscaping quality can be improved... And that's it!1 comment
Jess M.G.J. Gardner Homes
Hi Kha,
We're thrilled to hear that you had such a great experience with G.J. Gardner Homes Point Cook, and that the team were able to work with you to build a home you're proud of. ... Read more
Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
PraveenGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- VIC, Melbourne North West (Point Cook)
- Verified customer
Amazing first home experience
It didn't take much time to decide to build our first home with G J Gardner Homes Point Cook after speaking to Simon and Anyeta. We felt both were honest and helpful, especially with many of our first home owner queries and clear expectations were set. It was a stress free experience from day we signed the building contract to the day we took keys of our new home.G J Gardner Homes Point Cook team was confident about construction quality with a trusted team of tradesmen and have high set standards. All tradesmen were qualified and well experienc...Read more
ed, with high quality workmanship. Third party inspector was allowed on-site without any conditions or restrictions, we were not surprised that building inspector did not find any major issues at various stages of construction and they fixed minor issues reported by inspector. It has been five months since we moved into our new home and we did not find any issue in terms of construction materials, fittings, paint job quality or overall build quality. We feel G J Gardner team have given attention to detail and we are very happy with the quality of finish. There was not much variance in terms of construction cost from initial estimated cost, however for others it may depend on site conditions and other factors. We feel whatever may be the situation, constructing with G J Gardner Homes Point Cook will be good value for money. We will not have a second thought in choosing G J Gardner Homes Point Cook again in future and recommend them for your home construction as well. Overall G J Gardner Homes Point Cook team have delivered what they promised, we thank entire team for being part of our dream home project, Thank you.1 comment
Jess M.G.J. Gardner Homes
Hi Praveen,
Thanks for taking the time to give G.J. Gardner Homes Point Cook a 5 star review. ... Read more
We're thrilled to hear that it was a stress free experience from the start and that you're happy with the quality of your build and the value for money. Wishing you many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/Tas.Similar opinion? Write a review on ieatwords.com.au!
Amber L.Greater Melbourne (Inner), VIC
- VIC, Melbourne North West (Point Cook)
- Verified customer
Custom Homes Specialists
After changing builders at the 11th hour at tender and needing to go back to scratch, we engaged Simon (the owner/builder) and the team at GJ Gardner Point Cook to build our bayside dream home. Not only was I able to design the entire floor-plan from my imagination while being guided by their team of architects, I am fully involved in every detail throughout my build process and all decisions made, to make this home truly custom and unique.
From initial conversations with the team, I made it very clear that I had key architectural elements in ...Read more
1 comment
Jess M.G.J. Gardner Homes
Hi Amber,
Thanks for taking the time to give G.J. Gardner Homes Point Cook such a fantastic 5 star review! ... Read more
We're thrilled to hear that you were able to be so involved with designing your dream home, and that the customer care and attention is incredible. Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
MaheshiPoint Cook
- VIC, Melbourne North West (Point Cook)
- Verified customer
Absolutely amazing first home build experience
We had an absolutely amazing first build experience with GJ Point Cook. From start to finish they were always professional, easy going and accommodating to our change requests and helpful with suggestions during quote, design and colour selection process. The build quality and workmanship was second to none.
We loved that there was a good line of communication throughout and the weekly progress updates during the build with photos was one we looked forward to. We have already recommended GJ Point Cook to a number of our family and friends and will ALWAYS recommend them to anyone in a heartbeat.THANK YOU GJ for our beautiful home!
1 comment
Jess M.G.J. Gardner Homes
Hi Maheshi,
Thanks for taking the time to give G.J. Gardner Homes Point Cook a 5-star review. We’re thrilled to hear that they were professional and easy to deal with from start to finish and provided second to none build quality and workmanship. ... Read more
We hope you have many happy years in your new G.J. Gardner Home! Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
TereseMelbourne
- VIC, Melbourne North West (Point Cook)
- Verified customer
Builders like G.J Gardner Point Cook Vic should be acknowledged
Having been burnt and lost money with Sulja Homes that went bust, we were very cautious on our next choice. Simon, Anyeta and the entire Point Cook (Vic) team were excellent from start to finish. The site supervisor was brilliant and made contact every week with photos, calls and messages of the progress. Very transparent in all their dealings and no surprises (cost) along the way. The build is excellent as it was taken care of as if we were family. We highly recommend GJ Gardner and certainly will choose them for any future builds.
1 comment
Jess M.G.J. Gardner Homes
Hi Terese,
Thanks for taking the time to give us a 5 star review. We're thrilled to hear that the G.J. Gardner Homes Point Cook team treated you as part of the family and delivered an excellent build. ... Read more
We hop you have many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
Mayuresh AyachitMelbourne
- VIC, Melbourne North West (Point Cook)
- Verified customer
Wonderful Building experience - The Best Build ever!
Had a wonderful experience building our first home with G.J Gardner Homes Point Cook.
Customer service was superb and journey was smooth.
Everyone in Point Cook office - Simon, Anyeta, Angie and Hayden were cooperative and always willing to help and adjust as per our timings. Regular weekly updates provided by Hayden and site visits also adjusted as per our timings on Saturday.
Very happy with the build quality and would not ever hesitate in recommending G.J Gardner Homes Point Cook to friends and family.
1 comment
Jess M.G.J. Gardner Homes
Hi Mayuresh,
Thanks for your 5 star review of G.J. Gardner Homes Point Cook. We're thrilled to hear that you had such a positive experience and wouldn't hesitate to recommend G.J. Gardner Homes Point ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how G.J. Gardner Homes VIC, Melbourne North West (Point Cook) compares to other Home Builders
Know better, choose better.
danielgMelbourne
- 2 reviews
- VIC, Melbourne North West (Point Cook)
- Verified customer
Great experience with GJ Gardner Point Cook
I had a great experience with the team at GJ Gardner Point Cook. Right from the start they were welcoming, happy to deal with all of my probably annoying questions, and didn't use the pushy sales tactics which turned me off other builders. Unfortunately my work situation changed just before I signed the contract and the project was shelved for nearly 12 months, but when I picked up again the service was just as good. I felt very comfortable with GJ, and the build process was as smooth as can be. No nasty hidden costs or delays, and I'm very happy with the end product.
1 comment
Jess M.G.J. Gardner Homes
Hi Daniel,
We're thrilled to hear that you had a great experience with our Point Cook team and that you're happy with the end product.
We hope you have many happy years in your new G.J. Gardner Home.... Read more
Similar opinion? Write a review on ieatwords.com.au!
WillMelbourne
- 3 reviews
- VIC, Melbourne North West (Point Cook)
- Verified customer
The builder we can trust!!
We have been in the house for 4 months and what can i say the quality and workmanship of the house is exceptional. Some minor issues was fixed during the warranty period.
Gj Gardner Point Cook had delivered a beautiful house for me and my wife. Since the first day start until now we have made a good relationship with them.
The communication was excellent, they always been able to answer my phone and email at any time. Especially during the building process Simon our site supervisor always given me the update almost every week until the h...Read more
andover. The house was delivered to us on time, which is very important so that we can organise moving date and other stuff on our schedule. Gj Gardner was very flexible to customised our floor plan, since we made 4-5 changes from the original floor plan, they never found any problem at all, they were willing to help us to find out the solution. And not only that, they also flexible during the building process as we want to change or add something to the house many times. The colour selection was quite to the point and lots of fun which we never done it before. Couple weeks after the colour selection we gone through the house contract with Anyeta, she explain everything to us, and the most important thing there is no hidden cost on the contract.1 comment
Jess M.G.J. Gardner Homes
Hi Will,
Thankyou for taking the time to review your building experience with our Point Cook office. It's great to hear that the team guided you through the building process to build you a beautiful home!... Read more
Kind Regards, Rhiannon G.J. Gardner Homes Vic/TasSimilar opinion? Write a review on ieatwords.com.au!
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Jess M.G.J. Gardner Homes
Hi Gabriel,
We hope you have many happy years in your new G.J. Gardner Home. Kind regards, Jess Morris, G.J. Gardner Homes Vic/Tas.We're thrilled to hear that you received a quality home, and that the team went the extra mile to provide excellent after sales service.
... Read more