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Godfreys Online Store Questions & Answers
4 questions from our users
Sara K.asked
WHERE IS MY ORDER? I ordered a Hoover Tornado bagels vacuum last week Thursday and it’s almost been a week since and still nothing. How come I can’t track my parcel either???
1 answer
Godfrey G.Godfreys
Hi Sara,
We are very sorry about the delay in the arrival of your delivery.
Australia Post have advised that they are severely inundated with deliveries and are experiencing up to 2 weeks delays in processing freight.
They have been moving items manually to expedite the process meaning freight has been moving without triggering scan points.
They closed all depots across their network on the weekend for new freight and worked triple shifts to clear their floors of all delayed articles, they are still currently working through this.
Your order is on it's way.
Again, we apologise for any inconvenience caused and thank you for your patience.
Regards,
The Godfreys Team
Trevor Hazellasked
I ordered a vacumm cleaner Inv 2003942175 on 13 April 202 when will I receive it in Cairns
1 answer
Godfrey G.Godfreys
Hi Trevor,
We have checked your order for you.
The tracking of your order is showing a delivery ETA for the 23/04.
Regards,
The Godfreys Team
JoAnn Casked
When will my order 1492 be shipped & Arrive? Sorry 1462
3 answers
Godfrey G.Godfreys
Hi JoAnn,
We will be happy to have a look into this for you.
Can you please contact us on 1800 815 270 to provide further information.
When contacting us please quote your customer reference number 394038.
Regards,
The Godfreys Team
This Phone # is invalid! Can not call you with it!!! Please answer my question about my order #1462
If I do not have a answer soon I will contact my bank!!
Godfrey G.Godfreys
Hi JoAnn,
This is not one of our order numbers.
The phone number is valid, we are experiencing a high number of calls due to the store closures and not all call will be able to go through.
You can also contact us via email at [email protected]
Regards,
The Godfreys Team
Lisaasked
What do you sell in your store for.$6.61. My card was tried to be used and declined on your website today. Can you tell me who tried to use it?
1 answer
Godfrey G.Godfreys
Hi Lisa,
Unfortunately this is not something we are able to disclose.
This would need to be investigated by your bank and police.
Regards,
The Godfreys Team
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