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DomGreater Melbourne (Metropolitan), VIC
Best service ever
Megan gray was absolutely amazing helping with our connection
Nbn the company are absolutely useless and would give no answers
Megan pushes and fights for you to get connected, when you’re looking for an isp look no further
Highly recommend the company!
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LouellaSouthwest, VIC
- NBN 100 (Premium)
- Verified customer
Working very well
an incorrect modem was dispatched, I called support and it was remedied immediately, the correct modem was sent within a few days. Vincent attended to my issue. He also followed through with a call to see that everything was OK. Thank You!
1 comment
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Tech support guy
Mr Tech support guy (Jeffrey) really turned my day around. His Customer service was patient, thorough and polite and not only that but he fixed the issue and within a timely manner. My NBN to the premises went from 49down/19up to 92down/35up, well worth my phone call! its good to see a company going to the effort to deliver 10/10
1 comment
Harbour ISPHarbour ISP
Hi Mewland, Thank you for taking the time to leave feedback. We are glad to hear that wee were able to help with your speed issue. We will pass this feedback onto Jeffrey and his manager, Cheers !! Harbour ISP
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Excellent service, problem solved straight away.
I had issues with my service dropping out and the operator at the other end helped me to troubleshoot the issue straight away. Rectified in no time. Thank you Paul
1 comment
Harbour ISPHarbour ISP
Hi Happy Customer, Thank you for taking the time to leave feedback, we understand the frustration when there is an issue, but happy to hear that Paul was able to fix this without a problem, we will pa... Read more
ss this feedback onto Paul and his manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
SiddersSouth East Queensland, QLD
- 2 reviews
Flawless service
We have been dealing with Grace who's been helped us from start to finish with getting internet service connect for about 20+ sites. She's been an absolute gem, listens to our needs and delivers beyond our expectation each time. With the 20+ services we have with Harbour, we've haven't had any issues with them in relations to the service itself. Would definitely recommend anyone who's shopping around to give them a go!
1 comment
Harbour ISPHarbour ISP
Hi Sidders, Thank you for taking the time to leave feedback, Having many sites that need a connection it is great to deal with one person and know that they are all being looked after, we are happy to... Read more
hear that Grace was able to look after all of your connections without any hassle, we will pass this feedback onto Grace and her Manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
AnthonyGreater Melbourne (Outer), VIC
Terrible connection and constant drop outs
Since our installation we have had no more than 2 hours of internet without drop out, horribly slow reconnection and then drop out again. Numerous calls to tech support only suggest turning the router off and on, which works seldom and doesnt really do anything. Generally I'm on the phone long enough for the connection to fleetingly return, for which the numpty on the other end of the call takes the credit. Hang up from them and I find the connection lasts long enough for me to download the "resolved" email notification, then it will cycle thro...Read more
ugh its disconnection nonsense again. We are moving at the end of the month, at which time I will likely set fire to printed copies of all the emails I have received, my router and anything else with Harbour written on it that I can find just to make myself feel better. Then I will find a cooler, more dependable company to connect with. It's the 21st century Harbour, get your act together.1 comment
Harbour ISPHarbour ISP
Hi Anthony, Can you please email [email protected] with your customer ID and advise that you have left a review on here and I will have a look into your service, Regards Harbour ISP
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Disappointed manGreater Melbourne (Outer), VIC
Wouldn’t recommend ever!
Very hard to deal with. I have been trying to terminate my contract and coming out of contract and was told need to pay another 30 days! I have waited 3 months for an email of cancellation. The communication from the beginning has been terrible. I should’ve known at the beginning when they had a 2 star google review. I’ve noticed now I can’t leave a review without going through this paid service from the company. They need to train staff with how to deal with people’s needs a little better. They also need To follow up with their customers. The service is greatly disappointing. I would like my service terminated! Still waiting for my email!!!
1 comment
Harbour ISPHarbour ISP
Hi Disappointed Man, Please email [email protected] mentioning that you have left a review on here and I will look into this for you ASAP, Regards Harbour ISP
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ScottybCentral Highlands and Goldfields, VIC
Great customer Service
Rey went above and beyond to help me, I had played with my router settings and could not get my laptop to connect to our internet, I went into town and spent $55 at a local IT business to have it fixed but when I got home the problem still persisted. I called Harbour ISP to get some advice even though there was nothing wrong with the internet Rey stayed on the phone with me for an hour and assured me he would take the time to help me even though it was not Internet related. 5 stars great service!
1 comment
Harbour ISPHarbour ISP
Hi Scottyb, Thank you for taking the time to leave feedback, its great to hear that we were able to help you with your issue, while it wasn't internet related it was still an issue as you were not abl... Read more
e to use the service that was working, we will pass this feedback onto Rey, Cheers Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
JoannaCentral Highlands and Goldfields, VIC
- 3 reviews
- NBN 100 (Premium)
- Verified customer
Thanks to MAE for helping me fix my nbn relocation
Great connection and speed just wish the owner hadn't put the fridge in front of the nbn box.Thanks to MAE for helping me fix my nbn relocation and reset my Netgear and talking me through the process. I had to keep asking you to repeat yourself because my nbn was behind my fridge and I struggled to multitask in the 45 degree heat....you were so patient and professional and didn't rush or make me feel like I was taking so long. Thanks MAE now we can watch Netflix under the Aircon.
1 comment
Harbour ISPHarbour ISP
Hi Joanna, Thank you for taking the time to leave feedback, We are happy to hear that Mae was able to help with the relocation of your NBN box, Mae is very patient with all her customers and understan... Read more
ds the frustration you must have felt doing this in the heat, we will pass this feedback onto Mae, Happy Netflixing Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
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Great customer service!
We had some issues setting up, due to a mistake made by us. Francis was very helpful in identifying the issue and went above and beyond, checking up to ensure everything was perfect!
1 comment
Harbour ISPHarbour ISP
HI Zoe, Welcome to Harbour ISP and taking the time to leave feedback, Glad to hear that a quick phone call to Francis in our technical support team, and you were up and running, Happy Browsing, Regards, Harbour ISP
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Online in LewishamSydney, NSW
- NBN 100 (Premium)
- Verified customer
At last ... a provider that gets the job done quickly and without stress!
Speed of set-up was what impressed me most, and the friendly and attentive customer service team. The only issue I had was with my own wifi printer set-up, and Aisan and his colleagues helped me through that as well. First class!
1 comment
Harbour ISPHarbour ISP
Hi Online in Lewisham, Thanks for the feedback, our technical team are great, not only with the internet but all things related to the internet and happy to hear that Ais was able to help with your printer, Regards Harbour ISP
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best i have had
connection is stable have had no dropouts, there was an account issue where im on 100/50 plan but my speed was incorrectly set to 50/20, Dennis from the service team fixed it for me in minutes
1 comment
Harbour ISPHarbour ISP
Hi Scott, Thank you for the feedback, we are happy to hear that Dennis was able to fix the speed problem you had and it was fixed quickly and easily. Regards Harbour ISP
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Janni B.Hobart, TAS
Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thanks Francis
Uninterrupted connection. One issue that was resolved in under 5 minutes. Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thank you Francis for your service and professionalism
1 comment
Harbour ISPHarbour ISP
Hi Janni, Thank you for the great feedback, We are happy to hear that Francis was able to resolve you problem quickly. We will pass this onto Francis Regards Harbour ISP
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scotty2727Kurrajong
- 3 reviews
- 1 like
Issues with installation
Head to ring 4 times over 4 days to get working - finally got someone who knew what to do and it works - please have set up better when sending modeum out and better trained staff - you should credit my account for a week for not being able to use the internet especially when my daughter was needing it for study for her HEC....
1 comment
Harbour ISPHarbour ISP
Hi Scotty2727, We apologise that connection was not as smooth as it should have been, please email [email protected] with your customer ID and I would be happy to look into this for you, Regards Harbour ISP
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JetCentral Queensland, QLD
Harbour NBN is great!
I was a little apprehensive about signing with them at first as I have never heard if Harbour but, I'm glad I joined. The NBN works perfectly, and does not drop out anywhere in the house. They have better deals than optus and are faster as well.
Connecting was very easy with the help of Mae over the phone, it was working in a matter if minutes. Mae was very helpful, patient and easy to talk with. Thanks Mae!!
1 comment
Harbour ISPHarbour ISP
Hi Jet, We will pass this feedback onto Mae, but we are happy to hear that you are happy with the service provided by Harbour ISP - Cheers!
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David HoptonMid North Coast, NSW
- 2 reviews
Good so far. Only been on for an hour
The service from Francis when connecting was fantastic. He stepped me through all the steps and the end result was success. I will be checking the speed over the next couple of days to ensure I'm getting what was offered.
1 comment
Harbour ISPHarbour ISP
Hi David, We are happy to hear that Francis was able to step your through the process and ended with a wonderful result. We will pass this onto Francis, Regards Harbour ISP
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Customer service within the accounts and billing department
I called today about my overdue account and received Luies. She help me with my issues and questions with complete professionalism. I would like to commend her on this as she is the main reason I have decided to pay ammount owing and continue business with harbour isp
1 comment
Harbour ISPHarbour ISP
Hi Joshua, Very happy to hear Louisa was able to answer all your questions, we will pass this feedback onto her. Regards, Harbour ISP
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RossMid North Coast, NSW
VOIP problems
My VOIP was out of order for about a week unknown to me. Francis Arapan was assigned to sort the problem He was very helpful and patient with an old bloke who knows nothing about computers. I greatly appreciated his efforts.
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GlennGreater Melbourne (Metropolitan), VIC
Very disappointing
Before disconnecting, make sure you advise them up to 5 weeks advance notice!!
I'm unclear why I can't cancel an internet connection (after my initial contract ended), without giving 30 days notice?? Not only that, I had to fill in a form to request it, and then wait for them to accept it. Surely an internet connection can stop immediately if requested?? Why charge customers and extra months internet payment, when it was asked to have it disconnected immediately. Really poor form by HARBOUR ISP.
For a smaller ISP, you'd think they want to look after their customers, but this is an example of them not doing that. VERY DISAPPOINTING!!!
Will NOT recommend!!
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Great customer service
My experience with my NBN connection has always been good, I have been a customer for nearly two years and i have not experienced any drop outs so far so is so far very reliable. Th only issue I have had is getting connected for starters but has always been dealt with by harbour isp easily. Aila who had ample amount of patience with me helped me through the process of getting connected to the internet. She was very thorough with her information and just overall her customer service was a pleasant experience.
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Questions & Answers
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Harbour ISPHarbour ISP
Hi Louella, Thank you for taking the time to leave feedback, our apologies that you were sent the wrong router, I am glad that Vincent was able to fix this error quickly so that you could enjoy the in... Read more
ternet, I will pass this feedback onto Vincent and his manager, Regards Harbour ISP