I had Francis help me today with a new NBN connection setup. It took us a while because I am using my own modem but he was very patient and very knowledgeable and I am now online. Thankyou Francis.

A lot of these reviews for NBN are fakes, notice how everyone seems to have one review and basic names? This company uses Overseas call centres yet is apparently based in Australia. We got the NBN and the download speed is lucky to be 0.15 on a good day. We are located 10 kilometres from Melbourne CBD in the Northern Suburbs. Now I am jumping through hoops just trying to get it disconnected. Cannot believe that they can charge for such poor speeds but have a new excuse each time such as I need to buy a new box, even though Im using the one they provided which is a netgear box! Then it was I have to pay for faster speeds, Im meant to be getting 50 while Im getting 0.15. Absolutely joke and a scam.

Signed up online, easy hassle free connection. Great speed and great pricing. Excellant Tech Support on a Sunday afternoon. Moved into a newish complex with an overly complicated comms setup. Tech support paitently and diligently got me up and running. I need data for business purposes. Stress free start to the business week. Happy kids on school holidays.Thanks Harbour ISP.

Not only is our service and speed fantastic the customer service I received was absolutely amazing. Very fast and reliable no drop outs what so ever. The team at harbour isp really go above and beyond for Thier customers

Thank you Karen F for reconsidering your stance on my modem issues. We are a poor family and to lose everything in our house fire and have my daughter start the hsc with distance ed with no internet was very stressful. You have stepped up with kindness thank you. Perhaps a bigger sign on the front door?

I have been a receiver of Harbour isp now for 2 years,this provider has been very loyal to me,any small problems have been dealt with after contact. NBN, no problems thanks to Belle.

The support team was too helpful. They troubleshoot issues without boundaries unlike other isp support. They don't mind if you use their own provided router or if you use your own

We moved recently and the nbn speed at our new place was very very slow (7 mbs), spoke with Mae and she fixed the speed while I waited on the phone. She rang nbn and they had us on the wrong speed - we are now on almost 45mbs wifi - Thanks Mae!

I've been with them for 19 months now under their month to month, no lock-in-contract, which is the only reason why I went with this company. I wanted to cancel my subscription today and they asked me to pay $350 for cancellation fee as its written in the contract. Not to mention their internet speed is horrible!! Never again and will never recommend to my worst enemies.

Just signed up with Harbour ISP and I can say best decision ever. Just moved to our new home and needed an ISP provider. Had an issue with our line in as it wasn't installed/existent but they help to organise again for the installation. Glenda was really helpful on the after sales and billing support. They are much better than the big telcos/provider and did I mentioned they are cheaper on the same range of internet service speed.

As for the connection I experienced some very slow connection, lag spike and some dropouts. Hopefully they can fix this, without this issues it will be a 5 stars for me.

Problems have always been dealt with promptly. Follow up is brilliant. The staff like aila are friendly and determined to fix any problem. Service is patchy at timed but no more than anyone else. We have always been happy with harboursat.

I'm a new customer and I am really happy so far with the service I have received from Harbour isp.
I have been dealing with Glenda Sangalang who has been fantastic. When I first connected, I needed assistance from support team and that was great also (can't remember the name of the guy I spoke to though). The speed is also fast.

Since moving to the NBN, I had issues with my original NBN provider, Amaysim, so I switched to Harbour ISP.
I have found Harbour ISP to be one of the better Companies to be with. They are AUSTRALIAN. There are no language problems.
Moving over was easy. There were some issues with 'speed' but a call to Harbour was met with a desire to assist and we worked through the problem. They had to get NBN to come out (a couple of times) but this was easy (and promptly) facilitated.
I am getting (regularly) 40 Mbm (download) on my 50 Mbm plan, which is acceptable.
'Paul' was courteous, helpful, knowledgeable, and sympathetic. He actually made 'follow-up' calls to ensure my satisfaction.
Am I happy with the service? Yes, I am.

So far I have been blown away, my connection is strong. But it's been the team who have made the difference, special thanks to Mae and Glenda! They've been such a help in getting everything up and running for me.

So far I have not experienced any dropouts and connection is fine.
Issue porting old landline number. Andrea was very patient and helpful and solved the problem so all working fine.
Am also pleased that your phone number is answered promptly each time I have phoned.

I purchased this at a reasonable price and did have an issue right off the bat, it happens, no sweat. So I called the support line which is open till 10pm which is fantastic, and was helped by Rey. Rey very quickly determined the issue and resolved it faster. I appreciated Rey's friendliness and am, so far, happy with Harbour ISP. I look forward to enjoying this service!

All issues that optus failed to repair over 8 months of continual complaints fixed in 1 visit. A CAN DO APPROACH and call backs ensuring customer satisfaction. Thank you TEAM.