Booked numerous overseas and domestic trips over the years through this group via the Belmont NSW office. Always prompt, efficient and friendly service. Good accommodation rates through their ability to negotiate via their group. We always make initial contact in person then most of the rest is via email or phone. Whenever we’ve had problems with tours overseas they have resolved and rebooked us without fuss. This travel group definitely takes a lot of the stress out of our travel arrangements and will continue to use them while ever we are fit and able to travel.

Complete mess up of everything, I had to change my booking due to unforseen circumstances. Initially the staff were very good to help, until they deliberately and unprofessionally disclosed personal and sensitive information of mine, when specifically asked not to. Then the director got involved and started providing cop out excuses and deleting email trails etc. Extremely unprofessional, do not give your business to this company!!!

Impossible to fix our booking from misleading information, incompetent travel agent. Computer glitches. I don't recommend. Too busy talking about their personal life and not listening. Very disappointed Hello World.

Do not use the team at Kawana Sunshine Coast
After many different itineraries sent they still got it wrong
The information from them over the phone was different to the paper work
They really have no idea and service is very poor
Advise is go to a professional

Mainly book travel with qantas, where your e-ticket is also your receipt and it shows the amount paid at the end of the page. This is useful when claiming for corporate travel. Helloworld told me they don't issue receipts, the credit card statement is the receipt. I think this is poor form. While the helloworld e-ticket says its a receipt, you won't find the amount paid on this document. Misleading and pathetic service. I will take my corporate business back to Qantas or directly with airlines.

We booked a trip to Africa though Michelle at Helloworld Bullcreek. Her knowledge of the areas we wanted to travel to was really appreciated after trying to get info from another travel agent business. Everything went as planned and all my questions no matter how silly were answered promptly. Helloworld - even sent a welcome home card, a simple follow up like that makes you feel like your custom matters.

Marcella and staff at Hello World Parramatta are AMAZING. We have booked 2 trips with them and we could not be happier. They are dedicated, professional & extremely helpful, they really go the extra mile. Their customer service is outstanding! 10/10 from us!

I booked a ticket at Erina Fair from Sydney to Bacolod Philippines and return in March this year. I asked for a seat as far forward as possible can you help, they told me you have to ring them up 24 hours before boarding I did this and found out when I was seated I was at the Back of the plane and on the return, I found out latter for a small charge you can reserve a seat months ahead, my point is what are they doing they are supposed to be on top of this woeful service not a happy customer.

I highly recommend Julie of the Belgrave Helloworld branch. She has helped with the arrangements on several overseas trips in the last 6 years. Always knowledgeable, friendly, professional, and delivers what she promises.

All my life, I wanted a White Christmas. I decided on a trip to Canada with a touring company and booked it all through Hello World, Mt Ommaney, Brisbane. The entire process went smoothly, and the trip was wonderful, and it even snowd on Christmas Day in Banff, Canada. Thanks to the team at Helloworld, Mt Ommaney.

I booked online at helloworld for a ticket in 8 months advance with the whole family going overseas for my daughter's wedding, but unfortunately and unexpectedly my partner had major heart surgery that he can't fly, I rang helloworld to ask for his ticket to be extended and got evidence med certificate, so he can use his whenever he is well enough but the woman I spoke to was not helpful and told me to talk to qantas, I rang qantas and said to talk to helloworld, rang helloworld again in Jan. and said they will call back, after numerous attempts to contact them nothing Resolved.. Helloworld stores doesn't acknowledge their customer if booked online.. Never Again book with helloworld!!!

I found Lisa at the Wodonga branch excellent. Lisa worked out the itinerary and fees for 10 days in the Whitsundays. Helloworld were about $600.00 less expensive than another travel agent that always advertise they are the cheapest...

Well done Lisa... lets hope our holiday goes without any glitches.

Brian

My cousin was very please with the service that she'd received. Having join her whole family with the skypass, She'd discovered that her children's name are incomplete. The middle names were missing. She made call to the helloworld helpline. She was very fortunate to have marcel assisting. Upon several hours of investigation, it was found that their were correct in the system and comply with the travel regulations..... so thank you Marcel from Manila HelloWorld office.