I booked domestic Virgin flights with HelloWorld. To change flights directly would have been $90 change fee plus difference in flight cost. Helloworld charges $102 plus another $10 service charge per ticket (I was told Virgin charge them that amount). There was no benefit in using Helloworld and ended up costing me more. I had to go with helloworld to change the flights as they were originally booked through them. I won't use them again.

Terrible service. Was quoted a price for Japan holiday only to find out later I could book the same holiday myself for around $800 cheaper. The owner of this company is also Andrew Burnes who is a Liberal party heavyweight and I will not give ONE cent of my hard earned money to him or this company. Especially when they seem to have no problem giving free holidays to their mates in politics.

Called to ask them to quote a simple trip but once i saw the price it was a shocker. a quick google search could lower the price by 25% at least.

Did some more googling on this company and they use to be Flight Centre which made it to the news about underpaying staff and ripping off customers. Mark ups are done manually by staff as it increases their commission.

I would advise you to stay away from this mob, i'm sure you will get better value and service anywhere but from Helloworld.

Very very angry that hello world booked us with worst carrier Jetstar. They must be getting a kickback as we were given no options other than Jetstar, even though, with all the added extras they were not the cheapest. Our agent knew we wanted to shop and were concerned about weight but didn’t even bother to tell us we could have flown with Hawaiian air and had 64kg included checked luggage ....no extra cost!!!! The agents job was to get us the best deal to suit our needs but she didn’t even look at any other carrier, very very poor service. will never use hello world again, and I suggest to anyone else to do your own research and go in there armed with facts. Don’t rely on them to do any research on your behalf....it won’t happen!!

I complained to Eatons Hill Hello World about some issues I had with our recent trip. I then contacted Hello World direct because I had not even had a response and have still not had any response good or bad from anyone. Shocking customer service!

Was charged like a wounded bull was not informed of alternative places and always had to follow up no communication from them

We always use the Helloworld office in Ninth Ave Rosebud and have never been disappointed. Due to a family illness we needed to re-arrange various aspects of our six week Europe holiday from late August. The staff (on this occasion Caitlin & Geoff) made numerous phone calls to the travel groups we had booked with to assist us and we received a better than expected outcome. Many customers complain about using travel agents but as a family we have never encounted any issues with the team at Helloworld Ninth Ave and from our personal experiences would always recommend them.

I went in to Sunnybank Hills store to ask for a quote on hotels for the night and the travel agent was so rude and condescending! I was appalled at the manner in which she spoke to me, like she couldn’t be bothered working it out for me. I got up and walked out letting her know exactly how she made me feel. I will never go back. How does she keep her job!

our holiday wasn't a big one but important to us, staff member was pushy and uninterested . Had to,change dates because flights went up twice. Ended up going elsewhere and getting flights and accommodation cheaper, with someone who was very happy to help me. Sent a very polite email saying we weren't going ahead and I thought that was it. Last week ran into her walking at the beach and endured the nastiest glare from her . VERY UPSETTING .

I booked in person, she made a mess of my needs, because she did not listen to my needs and refused to alter details because I had paid, i kept getting the same story we can't change, we can't do this we can't do that,
You can do better, go to someone else, or do it yourself, don't trust them period.

Overpriced. Ripped off. Paid almost $8k for accomodation in japan. I asked for a minim 4 start stay hotel. 2/5 hotels were 2-3 Star. Rail pass was about $2,000 and it wasn’t brought to our attention. The budget would have meant $400ish a night on hotels. The hotels booked were only $120-$160 a night. When asked for a break down go costs with receipt confirmation of what the “japan supplier paid” I was told that it cannot be forwarded to clients. Not sure what actually happened with all the money I paid. Beyond disgusted with the device.

Very efficient and superb customer service nothing to difficult. We use HW at Waurn ponds for our group bookings and they are great with making the arrangements and saved us heaps of time and money in comparison to trying to do it all online. Andrew at HW always there to help. Highly recommended!

Within 24 hours Kimberley Harvey from Helloworld Port Douglas was able to achieve what I spent close to a month trying to organise through one of the other major Travel Agents.
Helloworld Port Douglas provided a high level of service, professionalism, knowledge and experience that really impressed me. I am no longer stressed about my travel and accommodation plans as I was with the other company, instead I am looking forward to the holiday Kimberley Harvey helped me plan and organise.
Thank you Kimberely - I assure you I will be raving about you to everyone I encounter who is planning a trip.

hello world caboolture (on king street) have always been helpful when i have been looking to book some travel. the travel agent Cassandra is the person that i like to deal with as she is always happy to help me find out some info for me and can email me a quote about the holiday i want the next day. any time i am looking to travel that is the first, and only, place i deal with now. just makes it easier to get things done.

The initial travel agent was great when booking flights and hotels. Then she left and someone else took over my booking, and when I asked for help with checking in online, she lady was very rude and kept saying she couldn't help without giving a reason.