Hello world Westfield Blacktown was terrible. As soon as I stepped in, one of the middle age women staff glanced at me and said "sorry, I'm busy" and back to her paperwork as though she had been talking to one of her children. I was like (chuckled with disbelieve) "Hey, don't be sorry, I'm a customer, you don't want me I walk away, mate, easy."
There are many more travel agents in western suburb, and countless online. if she was one of my employees, she would had been kicked out in no time. I have never been back again after that. I am a frequent flyer, and so as all my circle of friend. Now, you can easily count how many customers that agency has lost.

We went through Helloworld Fountain Gate for our trip to Paris last May, everything went off without a hitch, Amy, the travel agent was courteous, friendly, professional, we had such a good time we came back and within a week rebooked to go again, she was delighted that we wanted to travel again and got the same flights and hotel for us, nothing was a bother, even on our last trip we were in the floods, she was inquiring about us overseas to make sure we were alright and if we needed anything, would not go anywhere else, best service, good prices and safe, don't like online booking, never know what will happen, thank you once again.

Having Booked a 17 night Princess Cruise with Hello World Booragoon WA in Person starting from Tokyo and ending in Singapore in October, it was disappointing to deal with a Consultant who had no contact with us from 1st August until 22nd September and as we had payed in full to be hit with an additional charge of $148 for a mistake the consultant had made, which is acceptable but not to tell us for 6 weeks until by chance we called in to see if our travel documents were in is very poor Customer Service. Then the Consultant offered to assist us with a money exchange we heard nothing and now the Consultant has gone on Holidays.
We would say Goodbye Hello World and never use them again.

I hate the new app I can't book fights and accommodation together anymore, if I try to book a hotel in Honoulu it says unable to find search again, I have email a number of times and no one can give me a answer, I want to know when I can book accomadation and fights together a date that this is going to happen would be good, I don't want to go in to a store, and I don't want to email you. The old way was heaps better

New Helloworld website is big step backwards. No multi-city bookings option, no facility to list airfares by Shortest flight like before. Ugly, over-large layout with no gaps between flights. Disappointing

I missed a flight in January that I purchased from HelloWorld so Emirates made it into a credit in Jan 2016, this means you need to deal with an agent if you originally did and after some back and forth and a little pain we eventually got tickets reissued to use next year after paying the appropriate costs. My advise is, don't miss flights....
I would also like to make a special mention to the senior people at HelloWorld who intervened to make this happen, without you I am not sure what would have happened and for that I thank you guys.

I had this helloworld voucher, and visited one of branchs in Sydney City. Even after I have provided my name in writing this agent put a wrong name on actual ticket that cost me over thousand dollars to fix it at the very last minute - change fee incurred as the ticket was under no refund policy. And they deny to reimburse the cost incurred.

I have just booked a Canada American trip. I found the staff at Ulladulla Hellowworld to be fantastic. The trouble they gone to make my holiday great was second to none. Would recommend them to any one. Thanks! Gordon Doggett

Booked 2 nights accommodation (2 rooms). Hotel in Sydney was dirty and had half-wits running through banging on doors all night. Booked out after 1 night, was charged by the hotel as they said they had not received information from Helloworld. This was eventually sorted out and promised credit to account. However Helloworld still charged my credit card for the 2 nights and will not credit account and have not replied to my complaint. Do not use them. I periodically book interstate accommodation for employees on business trips and will never recommend their service (if that is what you can call it).

In a word - Outstanding! The personalised service, forethought, entire booking process, follow-up and professionalism has been nothing short of excellent. Annemarie of Hello World, Browns Bay, Auckland is a credit to the industry. So refreshing to have an agent you can 100% rely on in every single way. She's under-promised and over-delivered on all 3 of our long haul trips during the last 12 months. Can't thank you enough!

I recently booked flights on the hello world website and was quoted a total of $620 AUD then when I looked at my statement I had actually been charged $645 AUD I emailed them and asked why and they responded with "it's airline fees" why wouldn't they just tell you the actual price. Seems like a massive scam to get a few extra dollars off you. I would recommend booking through the actual airline so you don't get hidden "airline" fees

Booked a trip to Thailand with Helloworld Lillydale, unfortunately had a misunderstanding with the name they booked it under, rose the issue, they did not ask for my Passport details until after the error, stating that people do travel on different names, but surely the same as the passport? Another flight had to be booked and the original one cancelled. I've been waiting 3 months for a refund, which I was advised would take 6 to 8 weeks. I would not recommend them.

I booked a trip to the USA through them as it was the cheapest option. Three flights in total.
Just tried to cancel 2nd flight due to change of plans and they wanted $800 - call centre in Philippeans who don't speak English.
They said to avoid paying the fee I would need to not just show for the flight and be considered a "no show" - BUT if we did this they would cancel our 3rd flight return to Sydney and basically leave us stranded in LA.
I would never book with them again. in future I will be booking direct with the airline

We book our honeymoon to Europe ( 2+ weeks Globus tour) with Helloworld Carindale, Qld, (former Travel World). The service was outstanding, very professional and every detail was looked after.

I received advice that a flight I had booked on-line through Helloworld from Larnaca to Tel Aviv had been cancelled. On a Friday evening after 11.30pm I tried to call the 24/7 Customer Call Centre 4 times to re-organise flights. The first time I was left hanging on indefinitely "due to higher then normal call volumes". The second and third times I was cut off. The fourth time, on a terrible line, after 10 minutes, I was cut off again. I cannot recommend the customer support service at all.

I had a different experience in the morning calling the 1800 number which went straight through and the staff were very helpful.