From June 7th, 2017, until March 31st, 2020 Homebuyers Centre Victoria was offering a $100 Kmart voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Reviewer Photos & Videos
Renasa MaherSouthwest, VIC
- 2 reviews
- Verified customer
Amazing Service!
Ive just built a house with homebuyers and they were brilliant throughout the whole process, always keeping me updated on the stages of my build and always got back to you straight away if you had a question about anything.
the quality of my build was amazing, I cannot fault anything.
very affordable, good quality and amazing service.
Highly recommend!
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Sarah H.Greater Melbourne (Inner), VIC
- Verified customer
my first home with home buyers victoria
I have just signed a house contract with Blake in Warralily, from day one I have felt very informed and comfortable. I can't wait until the land titles mid-year, so we can start building.
he was very accommodating in as many changes as I wanted to make on the floor plan so I could have the house exactly the way I wanted it
1 comment
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GlennSouthwest, VIC
- Verified customer
First time home owner
Super easy process with the whole process of being a first time home owner.
I asked Simon our building supervisor to try and get us in by Xmas. He booked everything in tight and the whole process went so smooth. He had us in by early December . He was really organised. Had trouble finding problems with the inspections at the end of the build paint etc. It was sharp. Not much blue tape at all.
The paperwork side of things, Natasha had everything sorted really quickly which helped alleviate the stress .
Could not recommended homebuyers more for first time home owners. It was a pleasure
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thanks for your awesome review Glenn! Congratulations on building your first home - thanks for trusting Homebuyers Centre with such a big purchase. It's great to hear you were able to move in by Chris... Read more
tmas 2022, we hope you have enjoyed living in your new home! Most importantly, we love to read that you were also impressed with the quality of your new build, and that our team were able to alleviate any stresses associated with the process. Enjoy! - Homebuyers Centre TeamSimilar opinion? Write a review on ieatwords.com.au!
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Liza P.Greater Melbourne (Outer), VIC
- Verified customer
An Exceptional Home
You will never get a perfect product with volume building, but I have found no fault with ABN Group, more specifically Homebuyers Centre. They have been an excellent institution to build my home. Their superior product and customer services are exceptional. The standard inclusions were much better than what other builders were offering, and most display homes were not full of upgrades. I received the indoor promotional package which gave me $15K worth of upgrades for free.
I am in no rush to move so will not be compromising on quality and have...Read more
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Liza, congratulations on your new home! Thank you for taking the time to share your experience, it's great to hear that yourself and your quality inspector have been impressed with the trades and the ... Read more
build as it reaches lockup. Enjoy the rest of your build journey and, as always, reach out to the team with any questions you have. - Homebuyers Centre TeamSimilar opinion? Write a review on ieatwords.com.au!
EmmaBGreater Melbourne (Outer), VIC
- Verified customer
Would definitely recommend Homebuyers Centre if anyone wanted to build.
It was great to watch our house being built from start to finish. We always felt informed at each stage of the build and our HOME is exactly what we imagined. Everyone has been really easy to deal with and if they weren't available at the time of contact they would respond within the same day. We love our home and we are so glad we decided to build. Shout out to James who was our site manager, he was and is very thorough and would recommend him to anyone. If anyone is looking to build CHOOSE Homebuyers.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your review Emma! We hope you're enjoying the new year in your new home. We're so pleased to hear that your Site Manager James delivered a quality home for you, and that you would recomm... Read more
end us to others. We hope you enjoy many happy memories in your new home. All our best - Homebuyers Centre TeamSimilar opinion? Write a review on ieatwords.com.au!
Ashleigh B.Greater Melbourne (Outer), VIC
- Verified customer
Great support!
We are currently in the progress of building the Orlando 20 in The Grove, Tarneit.
All staff have been extremely professional and helpful, always emailing us with updates - We have really appreciated the support we have received considering this is our first build. Definitely recommend Homebuyers to anybody considering building their first home. Claude was fantastic in initial consults along with Tyme during colour selection.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your lovely review Ashleigh!
Congratulations on starting your build journey, we can't wait for you to be living in your Orlando 20. It's great to know that you have felt supported from o... Read more
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Renata petkovskiGreater Melbourne (Outer), VIC
- Verified customer
Experience the best of best
Within 4 months of building with home buyers we have never been so happy with all the hard work that has been done. All staff in the office and on site have been honest and very supportive throughout our journey. The quality of the material that has been used is very good and easy to clean.
We moved in in our new home a month ago and we couldnt be happier.
We highly recommend Homebyers Centre Victoria to everyone.
It has been an unforgetable experience.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thanks so much for your review, Renata! We really appreciate your kind words and we hope you enjoy many happy memories in your new home for 2020 and beyond! All our best -Homebuyers Centre Team
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- Verified customer
Exceptional Service
It was an amazing experience watching our house being build from ground level up until the end. Our site manager kept us informed every step of the way on a weekly basis. Our house was built exactly the way we had envisioned it and according to the plan and products we had chosen. We had a few hiccups here and there but they were dealt with in a professional manner and efficiently. Our plan had to be adjusted at one point and Homebuyers was very honest about what had happened and they took ownership and I respect that very much. HONESTY AND INT...Read more
EGRITY. I would recommend anyone to them 100% because they can be trusted and they keep their word. We did not have any issues with the final cost . It worked out to be the exact estimated cost . There were no surprises/ unreasonable requests to add more money. Thank You Homebuyers!!1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your 5-star review, Rachel - and for recommending us to others.
It's great to hear that you've enjoyed the experience building with Homebuyers Centre, it's a big investment and it's so ... Read more
nice to read that you felt the team were authentic throughout all of your interactions with us, especially throughout the hiccups mentioned. It's also pleasing to know you really valued our fixed price offering.Similar opinion? Write a review on ieatwords.com.au!
Josh WaldronGreater Melbourne (Outer), VIC
- Verified customer
Excellent Build, 6 months in, still haven't found a defect!
We built the Lawson 25 with home buyers centre, we have been living in our house 6 months still haven't found a defect. We had Will Schubert as our site supervisor and couldn't recommend him more. Had a couple of hiccups with the plans, our plan we signed off on our PWC was different too the final plan, luckily we picked it up in frame stage, Home buyers centre took ownership and accepted the mistake on their end and fixed the room that was incorrect. Excellent quality build. Great value for money. If you can, cash in on the 10-15k landscaping ...Read more
or kitchen upgrades as our build was in between two deals we didn't qualify for but again Home buyers gave us 5k worth of credit as a variation. Once our block titled we were moved into our house in 4 months. If your block is lower make sure you get developer to level as i had to put in 70 Cube of dirt to level my block with two excavators. Overall 9.5/101 comment
Homebuyers Centre V.Homebuyers Centre Victoria
We love your photo Josh! Loving your creative letterbox design!
Congratulations on 6 months in YOUR new home, thank you for trusting Homebuyers Centre to build it for you. It's good to hear that you h... Read more
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BrookeGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Fantastic support!
So far my experience with Homebuyers Centre Victoria has been fantastic. I am about to be handed over to construction but have really appreciated the support I have had during pre-construction.
I had a custom colour appointment with Monique and was really happy with the outcome. I was guided through the process and supported to make decisions based on my needs and wishes, without feeling pressured in any way. The follow-up communication relating to changes and preparation of plans and fittings, has been excellent. If this is an indication of how the build will go, I think it should be smooth sailing. Really looking forward to seeing everything come together!
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your lovely review Brooke! It's lovely to read that Monique and the team supported you throughout the preconstruction process and that you looking forward to going to site. Best of luck,... Read more
you know where to find us if you have any questions along the way! - Homebuyers Centre TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great experience and quality build!
This was my first time building and I've had such a great experience. Homebuyers are prompt in answering questions and the whole process was made really very easy.
My site manager Simon was fantastic, professional, great with communication and always happy to answer any questions, which made my experience easy and stress free.
I'm really happy with the quality of the build and couldn't fault a thing.
I'd definitely build again with Homebuyers.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thanks for sharing your review Breanna!
We hope to build another home for you someday - it means the world that you were pleased with the communication from Simon and the team. Now it's time to enjoy!... Read more
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KaiGreater Melbourne (Outer), VIC
- Verified customer
Every step has been a breeze!
We spent months looking at display homes, from various builders, and we kept going back to Homebuyers Centre's Lawson 25. We fell in love with it as soon as we stepped through the door - no other design felt like home to us!
The display home consultant, Chandan, was extremely helpful, and was very easy to get into contact with. We never felt like an inconvenience to him. He answered every question that we could think of, from the moment we first saw the display all the way up to our pre-start appointment.
We chose the custom colour appointmen...Read more
t. Our pre-start consultant, Monique, was incredible in assisting us in creating a beautiful colour palette for our future home, as well as giving us advice when it came to upgrades and changes. Homebuyers Centre had plenty of options available, making it easy to build the home that was right for us. Even after the pre-start appointment, there were a few small things that we needed to clarify, including a small change on the house plans that had been drafted for us. Monique and the drafting team were very accomodating and helpful in making these changes and clarifications, so that we were 100% happy with the final plans. The communication was top-notch, with emails and phone calls every step of the way. We never felt left in the dark. Monique guided us through the pre-start effortlessly, right up to handover of construction. We have just begun construction and, if these final stages go even half as smoothly as the pre-start, we would be happy and impressed. Based on our experiences up until now, we would have no reservations in recommending Homebuyers Centre to anyone considering building a new home.1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you so much for your thoughtful, kind review Kai! We really appreciate you taking the time to share your experience with future homebuyers. Congratulations on reaching construction! It's out ple... Read more
asure to help you build your Lawson 25. Enjoy the journey - Homebuyers Centre TeamSimilar opinion? Write a review on ieatwords.com.au!
Tabatha andradeGreater Melbourne (Outer), VIC
- Verified customer
this expreriance has been amazing
The communication was a stand out for me! i have received emails every stage of the build with detailed descriptions of what is happening and photos to show. Staff were also approachable and called where appropriate and this made me feel at ease during what i thought would be a stressful process. I haven't moved in yet, however, i visit the property regularly and it is looking amazing. The biggest thing for me was the pre construction stage. I choice to build with home buyers centre because of the amazing, helpful and lovely Rebecca at the Crai...Read more
gieburn display homes. I've been trying to buy a house since i was 18 and trying to find someone that will take you serious at a young age i found a struggle. The day i went looking at display homes every big name display home would just look straight past me and not even offer assistance, mainly because they would think that a young girl looking like me would have not offer any business for them. However, as soon as i walked into the display home with Rebecca, she greeted me, offered to walk me through the home, answered ALL of my questions even if i felt silly doing so, and made me feel that it was possible to purchase my first home at 21. The level of service she provided was unreal that i signed papers that same day. Rebecca definitely needs a raise because if it wasn't for her i probably wouldn't be able to do this. The only thing i had an issue with is the brokers. They have not been approachable, providing conflicting information and not flexible. I completed a survey about the service of the broker and minutes later, received a call during work with the broker being stand of-ish, rude and complaining about the feedback i had left. Sacrificing time at work to answer the call, this lady continued to pick at the comments made and commented "So did you still want to this relationship ongoing?". If i could terminate the relationship with the broker, i definitely would! However, i 100% vouch for the home buyers centre just not their brokers.1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your gorgeous review Tabatha!
We really appreciate you taking the time to share your experience with others. It's sad to hear that you felt unhappy with the service fro our in-house Fina... Read more
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Wilma and Archie HansenSouthwest, VIC
- Verified customer
Perfect family home
Our agent Carly was very friendly, approachable and helpful through all the stages of our home build. The workmanship is exceptional and during the build if we had any issues or enquiries they were handled quickly and with professionalism. Our final cost of the build came just on budget much to our satisfaction. I would recommend their service to any family or friend planing their home build in the future.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thanks for your review Wilma, it's wonderful to read that Carly your Client Liasion kept you in the loop throughout your build, and that you were able to build your Homebuyers Centre home within budge... Read more
t without nasty surprises! Wishing you many happy memories in your new home, let us know if we can be of any assistance moving forward. - Homebuyers Centre TeamSimilar opinion? Write a review on ieatwords.com.au!
MJs 1989Greater Melbourne (Inner), VIC
- Verified customer
Fantastic Experience
The whole experience from day 1 has been smooth sailing. I was lucky enough to purchase a 3 bedroom townhouse turnkey experience, currently at the final stages in doing a walk through prior to settlement in early Feb. The whole team at Home buyers have been helpful at each step.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your review. We're glad to hear that you're finding the building process to be smooth and supportive! We hope you continue to make many more positive memories in your new Townhouse and w... Read more
e wish you all the best. Keep in touch, -Homebuyers Centre VictoriaSimilar opinion? Write a review on ieatwords.com.au!
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Steph BMelbourne
- 4 reviews
- Verified customer
Great so far
Haven't moved in yet but they have been great so far! Free landscaping, airconditioning and heating, free fences & letter box, etc, they really made this build effortless! The house design is beautiful too. I cannot wait to move in.
They have been great with their communication as well.
Thank you homebuyers center!
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your review Steph. Sounds like you're building a Townhouse from our Urban Living Range -we're glad to hear that you're loving the inclusions and can't wait to move in!
Thank you again f... Read more
or choosing to build with Homebuyers Centre and we wish you all the best!Similar opinion? Write a review on ieatwords.com.au!
Caroline C.Greater Melbourne (Outer), VIC
- Verified customer
Great service
Very excited to be moving into my new home. With the build I found the service extremely great nothing was to hard for them. I had 2 onsite supervisors and they have both been of great service for me. I am looking forward to my final inspection. Thanks again to all involved.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your review, Caroline. We're happy to hear that you've enjoyed your build with us and we're also excited for the exciting times ahead - key handover!
Thank you for choosing to build with Homebuyers Centre and we wish you all the best.... Read more
Keep in touch, Homebuyers Centre VictoriaSimilar opinion? Write a review on ieatwords.com.au!
KallisteGreater Melbourne (Inner), VIC
- Verified customer
Can't wait to move into our new home!
From the first moment we walked into the Homebuyers Centre Display, we knew it was the home we were looking for.
We were very impressed by our New Home Consultant, Rowan, who was just superb. He was very patient, knowledgable and efficient. We are so lucky to be one of his last customers before he moved to work in the Head Office.
Then, we met with our Prestart Consultant, Tyme, who was also very knowledgable and patient. She guided us through the colour appointment step by step and made some really good suggestions.
We are in the middle ...Read more
of our construction now and the two site supervisors, Trent and Fads, were so easy to deal with. We have never built before so we didn't know what to expect. They have been providing us with weekly updates with photos so we know how our home is progressing. We are so glad we chose Homebuyers Centre and would be more than happy to recommend to others.1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for taking the time to review us Kalliste. We're over the moon to hear that you're enjoying your building process, feel supported by our team (especially, Rowan, Tyme, Trent and Fads) and co... Read more
mfortable to ask questions and learn more at any time. We're excited to build you a you-beaut home!Similar opinion? Write a review on ieatwords.com.au!
MariaGreater Melbourne (Outer), VIC
- Verified customer
Easy build
The procedure was made very easy from the start. They were very responsive to queries and questions. Our site manager Tom was lovely and understanding.Our house looks beautiful and we love it. Overall we had a very good experience with homebuyer center, we would recommend them to our friends and family.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Hi Maria,
We are glad to hear that love your brand new home, that you enjoyed the process along the way and felt supported by our team, especially Tom!
Thank you for recommending us to others, we wish you all the best and a Happy New Year.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Shannon H.Greater Melbourne (Outer), VIC
- Verified customer
Couldn't be happier
Both my partner and myself cannot put into words how happy we have been with the Homebuyers Centre process. As we are first home buyers we were nervous going into the process but all the staff that we encountered though out the process were fantastic, helpful and professional. We both highly recommend Homebuyers Centre to everyone.
1 comment
Homebuyers Centre V.Homebuyers Centre Victoria
Thank you for your review, Shannon. We're over the moon to hear that enjoyed your build with us and felt supported, well informed and comfortable with our team throughout the process.
We wish you al... Read more
l the best and Happy New Year! -Homebuyers Centre VictoriaSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jeremy A.asked
My family and I had built a house with Homebuyers, 5 years ago and with all aspects of the build (post construction), all aspects have been resolved in the past.
This is an exception, when it comes to the grout issue which is currently ongoing in our en suite bathroom.
I have attempted to deal with the warranties department who have repeatedly advised that, because the grout is outside the two year warranty period, that there will be no assistance for this issue.
We have had the assistant manager come out to our property and assess our property who laughed at the situation when he was out here (quite unprofessional), and thought that 2.5mm of grout is adequate for a bathroom. Is this the acceptable standard for grout/tiling installation?
In addition to this, I have had 3 different grout repair businesses come to my property to quote to fix this issue, and they have advised that the installation was of poor quality, and still when I have bought this to the attention of Homebuyers, the response as been "it is outside the two year warranty period," and have not addressed what the correct guidelines are for grout installation. Not only is there grout falling out of our shower, there are currently two visible tile joins within the grout. How is that considered "wear and tear?"
Can someone please address my concerns and respond back to me? I have been extremely disappointed with the customer service response so far. Although technically this may fall outside of our warranty, surely grout shouldn't be falling out of a shower in under 5 years.
Thank you.
1 answer
Homebuyers Centre V.Homebuyers Centre Victoria
Hi Jeremy,
Thank you for taking the time to share your experience with us. We would like to learn more and have organised for a member of our team will contact you regarding this matter.
Thank you,
-Homebuyers Centre Victoria
Saravasked
Hello All,
I'm currently building my new home with Homebuyers center in MICKLEHAM North Victoria. The site start begins this week, I would like to know "is the private inspection is must during the build stage?". If yes what are the stages I should go for the inspection. Is there any recommendations?
Thanks in advance.
No answers
NZ E.asked
Hi looking to build with hbc in north of Melbourne, any reviews much appreciated and points to lead before signing the contract
Thanks
No answers
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Homebuyers Centre V.Homebuyers Centre Victoria
Thanks for your review, Sarah! Congrats on starting the process of building your new home. It's so nice to read that Blake made you feel comfortable and informed. Wishing you all the best through next... Read more
steps of land titling! We can't wait to build your new home with you. Let us know if you have any questions at all throughout these next stages, we're here to help. - Homebuyers Centre Team