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IKEA ACT, Canberra (page 2 of 2)
Reviewer Photos & Videos
Item not in stock, despite website and store staff saying they had numerous items
Having found the item I wanted (bar stool) online and checking that it was in stock, I made the trek to the store (Canberra). When I arrived I found the nearest assistant and asked them how I find the stool I wanted. She looked in her electronic catalogue and handed me a sheet with all the details of the stool and where to find it in the self-service warehouse. So I went to that location and... no stools. The catalogue had said there should have been 10 of them in stock. Assuming I must be missing something, I ask for some help in the warehouse...Read more
. They confirmed that I was looking in the right place and went back to the electronic catalogue. Again, he confirmed that there should have been 10 in stock and could not understand why there weren't any physically there. He politely said sorry and that I should try again at a later date. That is not what I would call good service. Having now wasted over an hour of my time, I asked whether they would be offering me any compensation, such as a discount on the stool when it came in. He said no, he couldn't. So I asked for a supervisor as they are often authorised to do things that the floor staff cannot. A polite supervisor arrived about 5 mins later and after getting a short brief from the floor staff, came over to me and made exactly the same unsatisfying apology. Again I asked if they would compensate me for wasting 2 hours of my weekend given I'd done everything right and checked there was stock before leaving home. No, she said, it was international company policy that IKEA don't offer discounts. This is very disappointing as it does not respect the customer at all. Having worked in a service industry many years ago, it it very common to offer discounts to compensate for poor performance. I told that what I really wanted was the stool I'd come for, but that giving me a discount would assuage my anger (I had been calm the whole time) at the experience. Still nothing, except she said she could arrange a free coffee. I really am not keen on wasting more time writing this review, but it is my only recourse given the treatment I received. Not good enough IKEASimilar opinion? Write a review on ieatwords.com.au!
TJPIsabella Plains
IKEA kitchen
Very disappointed with my new 12k IKEA kitchen, I reciently brought the whole kitchen. Only to be told by my plumber that we could not install the draws under the sink as our Australian standard plumbing would not fit. The sales staff did not provide us with this info, even after three visits and 8 hours spent sitting discussing the kitchen!!!!
I would never do it again, they got their money and that's all they care about.
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NEXT DAY DELIVERY SERVICE - If I could give zero stars I would
My experience today was horrendous. Not only that I did not get a call from a driver between 30 min to an hour before the delivery of a large purchase I made the previous day, but when I called IKEA customer service, several agents and a team leader refused to help. Not only that they were unhelpful, they were simply rude. One refused to put me to speak with her supervisor after asking her seven times. It was well within the last 30 minutes of the scheduled delivery, and IKEA customer service agent argued how it was not 30 minutes yet, patronis...Read more
ing me and treating me with a contempt. Third time when I called just before 5pm, I finally received a call from a driver. He was running late, no apologies, nothing. When he finally arrived well after 5pm, left my goods everywhere. I was meant to check that I received everything and I couldn't - he was too much in a hurry to dump everything and go. I could not check if everything was there and was left in tears with items left in the room where they are not meant to be, far too heavy for me to lift them and place them where they are meant to be. I was left in tears for the service I paid for and received totally oppositeSimilar opinion? Write a review on ieatwords.com.au!
Find out how IKEA ACT, Canberra compares to other Furniture Shops
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IWJCanberra
Ikea Kitchens
I purchased a new IKEA kitchen from Canberra store for my new house and I have had heaps of issues with product, delivery and service.
1. Wrong items were delivered. We only found it when the installer started his job. IKEA takes around 4 business days to replace the wrong items.
2. Ikea kitchen installation is complicated and only an experienced IKEA kitchen installer can do it right. There are so many small bits and pieces to install that takes time, and that adds in to your installation bill.
3. IKEA's stone bench top and splashback servi...Read more
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Purchasing a mix of self serve and pick up items
Tonight, yes a quiet Monday evening I went to purchase 3 items - 2 were connected i.e. Vanity base and vanity top and a separate mirror cabinet. Two items were self serve which was relatively easy but the third was pick up. After paying for all three I was sent to the pick up section where I waited to collect one item, only to be told after waiting for 40 minutes it was out of stock. Not much use having a base without the top so then I had to go through the ordeal of obtaining a refund. The system is horribly floored, i checked online before...Read more
I travelled to IKEA and it indicated it was in stock, it is crazy that at no time when placing the order, paying for the order or at the beginning of the collection process was there any indication that the item wasn't in stock. Never again, I would prefer to pay hundreds of dollars more elsewhere rather than return to IKEA.Similar opinion? Write a review on ieatwords.com.au!
UpYoursCanberra 2600, ACT
- 57 reviews
- 1 like
How many IKEA staff does it take to give you correct advice?
IKEA opened its latest store in Canberra a few weeks ago with a lot of fanfare and tra-ra. My wife had picked out a few items online, such as a hand wash basin. According to IKEA online, Canberra had six of these in stock which was good enough for us to make the 100 km trip to Canberra.
When we got there, the item was not on display. Or at least we couldn't find it. We therefore chose a different wash basin and accessories for our bathroom and kitchen. The items we did find on display either didn’t have a product code on them, or when they ...Read more
did, often a yellow sticker instructed us to seek advice from an IKEA employee. After making a list of seven or eight items, I asked an employee where I could find these items. He gave me a 10 second run-down that some items could be picked up here and there and off the floor whilst other items could be found in the “self-serve” area, and then again, other items, I’d have to ask someone at the checkout for them to organise for me as they were in a no-access area. Confusing but fair enough, I thought. On the way to the checkout, I picked up some of the items. Whilst in the self-serve area, I asked another IKEA employee where the washbasin could be found. She and another colleague told me aisle 15. When I got to aisle 15, the wash basin wasn’t there. So I did what the first guy told me: he said go to the checkout for them to organise the items. It made sense that the person at the checkout would organise the items for me to then be picked up from the pickup desk or whatever IKEA calls it. WRONG! When I finally got to the checkout, the checkout person told me to go back to where I came from (i.e. back into the store) and seek out an employee who would organise the items for me and then to come back to the checkout again. But hang on, I had already asked THREE employees and they all told me to go somewhere else. I was not happy with this response as my time and patience is just as important as those three people that gave me WRONG advice. I asked the checkout person not to waste my time and to ask someone from that area to come to me and give me the correct advice, and if need be, organise the items for me. When no one appeared, I asked another IKEA employee (there were plenty standing around idly, by the way) to assist me. This 'fifth' employee played his hand in apathy and said that I’d just have to go back in and organise the items with someone else. When I asked to speak to the manager, the employee said: “[name removed] will tell you exactly the same thing I just told you”. I therefore insisted to speak to [name removed]. It appeared to me that IKEA staff are used to complaints - hence the blank stares and apathy.Similar opinion? Write a review on ieatwords.com.au!
Awful bits and pieces.
Travelled to Ikea Canberra to start our new kitchen, paid for cupboards etc in showroom and went on to collection area. There we found that most of our kitchen was out of stock so the staff had to reimburse us for our purchases, we ended up with a couple of boxes with no handles no fronts and various pieces missing. There is no way of pre paying or getting Ikea to hold items so living in regional NSW we have to travel over an hour with no guarantee that any of our pieces will be there. The whole experience was disappointing and frustrating and in hindsight I would not have started with Ikea. Staff were helpful but seemed as confused as we were.
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