IKEA Questions & Answers

are you open on good friday (tomorrow)

I have a chopping board look bench top walnut I bought it three years ago n it’s faded in parts and I have been using your tin of oil

Does Ikea deliver to Launceston. When selecting pick up location, Launceston is visible but what was ordered stated that delivery was not available. No reason provided as to why this was unavailable ? The item is a lounge sofa. C.S. stated the system works but appears not too.

Hey, I am having a problem with one of the IKEA products which I purchased in Nov 2016. The problem is that the leather finish is not of good quality and is tearing off. I was having similar problems with the seat within one year of purchase. I have successfully exchanged the faulty part alone from an IKEA store (exchanged only one part of the furniture). Further, after around one year, I received quality issues with another part of the same furniture set. Went to the store and they replaced the faulty part. Now I have a quality issue with the same furniture set. I called IKEA call centre and sent them pictures; they came back to me saying this is not a quality issue. When I mentioned about the previous instances, they are not serious about it and telling that would have been a courtesy gesture.

I have paid about $950 for the furniture and had issues from the start. I am wondering if there is an issue resolution department for IKEA where I can talk to other than the contact centre guys who are horrible. Any hints or help will be helpful.

Thanks, Phil.

Anyone else had problems with the Richmond warehouse pick up?

if i organise to return assembled item, how long does it take for it to be picked up and how do i arrange for full refund?

We have been to Ikea Logan 3 times over the past 5 weeks and on every occasion we found their bathrooms unclean (both the parents and adult bathrooms) also with no paper towels available. The overall impression was that bathrooms haven't seen a cleaner in a long time or the cleaner lacks attention to detail. One would expect it to be immaculate upon arriving just after opening hours. Comparing bathrooms from shopping centres, Ikea disappoints.

Why are you uncontactable?

There is a very Swedish Easter Buffet for 17 April 2022. It is one of 3 buffets they host annually.

I enquired on 21 March 2022 about the menu and was told it was not finalised, there is a delay and will be posted online as soon as it was ready.

I checked again on 5 April 2022 (Friday) and it is still not online. When I called Customer Service, I got the same message as on 21 March that it was still not ready and may be up later this week or next. How does Ikea expect its customers to make a booking and pay for it without knowing what the menu is?

After reading all these bad reviews I wander why IKEA does not change their delivery policies, and particularly their courier Mytoll, which is hopeless? IKEA can make a contract with some other delivery service, for example, Australian Post is absolutely excellent. or anyone else, but not Mytoll.
Does IKEA care about customers' reviews at all? Or is this a strategy to shun customers from ordering online?
Thank you, Sanja

How long does it take for product reviews to be published online?
I submitted one yesterday - it was friendly and constructive criticism (wholemeal crisp rolls are hardly ever crisp, but actually quite stale - and it's not like I don't know what the taste and texture should be like because I've grown up with these things) and could not find the review this morning. I tried to submit another one because I thought perhaps I did something wrong, but a notification then popped up, telling me that "Thanks, you have already submitted a review!". So, dear IKEA, where it this review?

Has anyone bought a three drawer galant filing cabinet with combination lock? All put together but the lock mechanism won’t turn when all drawers are in and then the top drawer won’t shut without manually moving the side slides to make it open.......have re-installed the drawers twice with no luck!

My question is about the outdoor click together tiles, l hope this is the right place to ask. Can they be laid on a level dirt floor in a shed which will not be subject to weather? And once laid do they move (as in up or down )when you walk on them.
Thank you

Has anyone noticed that the Metod cabinets are 610 deep, so buy off the shelf bench tops (not from IKEA) are not compatible, because they are 600 deep? I've only noticed because IKEA don't make the length we need, yet, it looks like I need to get something custom made. Any ideas?

Can anyone tell me what the Ikea Tjanlin ovens are like? Thank you

Freestanding stove is it good?

Recently bought an Ikea kitchen with stone bench top. After installation, I found out there is no substrate under the bench top. The bench top just sit on the cabinet. The installer put in some 2x4 on the side for additional support, but it's hollow in the middle. Is this normal? Anyone had any experience? The bench top was done by SWC.

I still haven’t got my items delivered and no one answers the calls. I have waited for 16 minutes to get someone on the line but no luck. Please help. My items were ordered last week Tuesday.

Anyone have experience with Ikea timber bench tops - are they easy to cut and join? what about waterproofing the join? is this necessary?

Does Ikea sell benchtop dishwashers please?