Spent ages picking the items I want to buy online then I go to pay and it doesnt give me an option to pay via paypal. 2 Contradicting things on your website. Payment FAQ says I can use it, then checkout says I cant. Come on guys. Pick up your act!

Have tried multiple times to order. Can't get past the Ikea Family number. Rang customer service and they suggested I wait a couple of hours and try again
Waited 10 hours, tried again, same problem! Extremely disappointed and frustrated that the ordering system should be easier and straightforward. Have ordered previously, which was fast and delivery was prompt. Unfortunately will not try again.
The Ikea on line ordering system is too problematic now. Have no idea what has changed, but change it back PLEASE !

Absolutely terrible. Website does not work and also strings you along for weeks and weeks indicating product availability that doesn't exist. Staff also keep this perpetually going by providing wrong information then blaming website errors on coronavirus. Buy elsewhere don't waste your time.

I order online shelves and requested home delivery on the wrong date. It was easy to get through to a real person and change the date, I felt like a bit of an idiot but the girl I spoke to was nice about it. I got a delivery window on the morning of the delivery and the order turned up on time.

I'm not a huge fan of the IKEA aesthetic but I'd go back there for online purchases based on this experience. The shelves were as advertised and easy to put together by my self.

Very bad click and collect service. Did this twice, first time booked the time in, but waited 50 mins. Guys where very disorganized. Second time received a text confirming order ready to pick up that day. Called in to check it was and they said yes, so went in. I’m still waiting in my car now after 45 mins. Called from the car from car bay twice now- still no sign. Seriously. I don’t understand what’s so hard?? Not worth the hassle dealing with them.

Ordered several different big furniture items. Delivery guys ask to sign without giving time to check the order and then took off. I realized too late that the sofa was supposed to be in 3 separate boxes and they only delivered 2. Despite several e-mails exchanged with customer support I'm still missing that box after a month. They say the item was out of stock and they would contact me when back in stock, all excuses because checking online gives the item in stock and I still haven't heard from them.
If it wasn't for the customer support, stock problems and delivery process this would be a 5 star reviews, because the furniture is good value for money and not too hard to put together.

Draws are great quality and instructions are very clear and simple. But one issue. Would it kill you to leave a few extra screws/bits & pieces in all of the packs? They cost you nothing and screws are so easy to lose. 4 screws were missing to put the lid on. 11 didnt come in the pack like it said.

I placed two orders which were marked one for parcel delivery for two weeks, and the other for 4 weeks. I am still waiting on the first delivery which has run past two weeks, and there is no sight of delivery. Disappointing service, and I would try to avoid IKEA online!

I had got confirm to delivery last night but not delivery guy came to home. So i called ikea but not stock so needed to wait 2more weeks again.
I am disappointed this service and will not buy again throught to online.

Unfortunately, I purchased a the LINNMON / ADILS desk for university study. Whilst the desk was relatively easy to assemble, I am very unhappy with this product. The slightest movements make the desk shake and is quite distracting. I have tried many times adjusting the height of the legs to fix this issue but it continuous. I would not recommend this product.

Went into the Richmond IKEA and asked a worker for help, worker straight out said no and go online. I understand the social distancing at the moment, but she could have answered some questions from 5 metres away especially since I saw other workers helping customers from a distance. I didn’t see the issue or threat to her health by asking her to help me answer some questions from a distance. Poor customer service.Shame since I couldn’t purchase what I needed as I needed help

Purchased a METOD laundry and Saljan benchtop.
After multiple failures by IKEA to deliver the correct items, discovered defective benchtop with laminate bubbling and warping. IKEA customer service immediately dismissed the case stating warping is a result of cutting, the benchtops are designed to cut and fit and install, warping should not occur. My 15 year old existing benchtop looks better than the brand new IKEA benchtop.

Visited store with intention to purchase kitchen as needed in a hurry. Corona virus precautions in place so i had phoned day earlier to check staff availability. However I was berated by 2 staff for not making appointment then told not to bother as staff contact face to face was about to be cancelled. Told to plan my kitchen myself at home. I fully support precautions but I did not appreciate the way I was treated, the condescending manner or the sarcastic comments. I left and purchased elsewhere. Don't usually shop ikea and have zero plans to return.

The Ikea Store located in brissy is an efficient and effective way of buying an extensive variety of quality products that will last the years, plus the food there is divine!!!

Beware of their poor customer service and delivery info. We ordered our items online, and the delivery date was stated to be within a week from our order. BUT when we got the confirmation email, the delivery date was stated as 1 month later! We called customer service and [name removed] was very apathetic about our situation and wasn't helpful at all. She even made a sarcastic comment during our conversation and made the whole experience very upsetting and unpleasant for us. We are extremely disappointed with IKEA and their customer service. We canceled our order, and we will never shop at IKEA online again.

Have to drive to there. The quality are mostly fine. I prefer easier assemble steps. Delivery fee is too high. I wish IKEA can have more real plant decoration collection