Ordered several items online for click and collect. Not notified about an item that I paid for that was unavailable at pick up time. Ikea should have contacted us about this! I live too far to drive back! Not happy. Now waiting half an hour on phone to sort it out

Very bad click and collect service. Did this twice, first time booked the time in, but waited 50 mins. Guys where very disorganized. Second time received a text confirming order ready to pick up that day. Called in to check it was and they said yes, so went in. I’m still waiting in my car now after 45 mins. Called from the car from car bay twice now- still no sign. Seriously. I don’t understand what’s so hard?? Not worth the hassle dealing with them.

I go to rhodes, ikea around once a month, it can get crowded at certain times but the staff are usually always helpful. The furniture can sometimes be a hit and miss, but for the money and what you want it almost always fits its purpose. My corner sofa that converts to a bed has lasted years and years and is very comfortable and our small bookshelves have always lasted well however I cant say the same for chairs of a table we got. Overall I would still recommend and will be coming back

The store is very spacious and easy to navigate like all ikea stores. The range of products are good. The prices are reasonable and a good choice of products. The customer service is good. Furnitures were easy to assemble, the guidelines are very precise and easy for a newbie.

Crappy service. Unfriendly,rude,aggressive staff!
If you need help make sure you have time on your hands it will take a while to find available staff! Never shopping there again! Crappy experience

I bought 'Besta' TV entertainment from Ikea but very quickly it was bent in the middle. I took it to the store only to find that I can not get a refund back since Ikea can not sell to other customer.

Very disappointing

I cannot believe the customer service at Ikea, absolute jokes. So upset with how they treat people.

Very politely trying to make changes as I was told by the server that changes are easy over the phone.

Bought living and bedroom furniture item for guests coming from overseas and booked delivery for 4 days later (even having closer days available) to organise move-in in my building. The day of delivery they didn’t show up. Made promises for a week after, but without few items they run-out and can deliver. No calls to inform us the delivery has been delayed or rescheduled. Ikea receives the payment on the spot and delivers when they want. They are beyond ridiculous!!!!

Terrible after sales service! They delivered the wrong mattress then were totally uncontactable on the phone waited over an hour and gave up. They don't employ enough customer service people, There was no check by delivery service no attached paperwork. Total reliance on electronic systems and then they employ some subcontract labour to deliver who don't know or check the product against order. Total time waste so you cant buy any bulky item at IKEA and have it delivered reliably. There is no proper contact system to get through when the wrong product is delivered.

IKEA Rhodes delivery service is totally unreliable and unacceptable. Scheduled delivery of goods has not happened at all. No calls received to inform us of the delay or of rescheduling. It is pointless to contact IKEA customer service by phone as they do not answer. Considering legal action as we paid for the goods one month ago and IKEA has not complied with their obligation to deliver.

Ordered thousands of dollars worth of furniture and can't even get it delivered in a timely manner after two failed deliveries and wasting hours of time on hold. Disgraceful. Will tell everyone I know to stay away.

So the previous review was "Forget rural delivery", I'll compliment that with my horror story of IKEA metropolitan delivery.

This is December 2018 story...
I ordered and paid online for $4000 worth of furniture for my new 3 bedroom house. Delivery was re-scheduled at least 3 - 4 times now, with reasons ranging from failure to correct address postcode, no-show & no-call, called but no show, etc.

Needless to mention the well-known fact about IKEA call centre... (1 hour wait each time).

One day, Amazon will sell furniture and it will end the IKEA's nightmare.

Now my family is risking having no furniture when moving in... Will tell them to just get lost with their delivery and give me my money back in full.

Spent more than 2 days waiting on the phone and in the store to resolve replacement of broken sofa-bed with 10 years of replacement warranty within the first year of product purchase!!!

I went into the store, took their staff to the actual products, and they put into the computer the pay numbers so when I got the delivery today 27 Oct. 18. It was my fault I didnt get handles as their floor display, I didn’t get all the hardware behind the draws I ordered as per their floor display. And she clearly it’s my fault for their staffs fault. Sadly this is the third time I have to used Ikea as a stop gap. It’s been a complete waste of time. Caused me more than they are worth.