Bought a bookcase from IKEA that is the first and last piece of furniture I will ever buy from them. Within three months the wood split in one place and now another spot as well. It is less than a year and half old and only ever has a few stainless steel saucepans on it - not even large numbers of heavy books. I now generally buy second hand because it has lasted long enough to be second hand, and so is almost certainly better quality.

We placed a simple order and Ikea stuffed it up at every turn, from delivery to failing to turn up to assemble. It caused us a lot of undue stress, time and money. Will never buy anything from there again...

I purchased 2 small wardrobes and matching drawers from ikea to fit in a small space, they look great, are excellent quality and very easy to put together. One off the doors had some small chips but when i rang ikea they were wonderful about it and organised replacement door straight away. Highly recommend ikea!

We are heading back for the third time in less than 5 yrs to get replacement door and drawer fronts. We were only able to get in touch with IKEA after sales service after we escalated our issue to the SA Consumer Bureau.

For a vision-impaired person IKEA is a nightmare. Signage is small and it is hard not to think that it is deliberately misleading. Once you're in the store you are not meant to leave, that's for sure!. Staff obviously struggle to provide any sort of customer service given the confusing environment and tricky management . Heaven help the customer if the store is 'short-staffed' - this appears to be a licence to just give up and be downright rude. Whatever, shortcomings are clearly the customers' problem, not IKEA's. And then there's that tricky little matter of most of IKEA's billion dollar profits being sent off to that tax haven, LUxembourg. Grow up, IKEA

I cant even give it a one star... Im very frustrated. I purchased a sofa bed last week, I asked before purchasing if I can change the delivery address as we might be moving to a new house before the delivery date. I was told I can just call up and change it, only to find out they are unable to do that. Now I have the sofa bed coming to a house where we no longer live, and my only option is t cancel the order get a refund and purchase it again.... I dont have 3days for the refund to arrive to my account, and certainly not gonna pay out another $800 before I get it....my family is coming from overseas and will have nothing to sleep on! Well done guys.....

This was the first time buying furniture from Ikea and would honestly not bother again. We bought a Fjallbo tv bench unit and despite following the instructions carefully when we finally attached the doors they did not line up and ruined the look of the whole unit. I then looked at reviews on the Ikea site to find this was a common problem and Ikea is obviously not taking any notice of this and just letting the units be sold without addressing the problem. Disappointing. We live 2.5 hours from the store so can't be bothered taking this back and having to try all over again, only to get the same disappointing result.

When in the Richmond store last week we were encouraged by a staff member to join IKEA Family and get $50 off our next purchases. Mislead as it dasnt happened

Very disappointed ..on Thursday night we bought a mattress which can be just delivered .. we paid for delivery no problem .. promising we will get it on Saturday until 6pm.. no problem .. after a few calls not mentioning the time while they tried to figure out what is going on.. in their system wasn't paid?! how can be if was paid and booked a delivery.. anyway its almost 6:30 and no mattress .. but the most interesting thing is tomorrow, Sunday, they will deliver it between 11-3pm
so should be stay at home because of SYSTEM ERROR... WOULDN'T RECOMMEND ANY DELIVERY FROM THEM

Recently bought the Kingsford Wall Shelving and followed instructions for install - it was then I realised that the design function and dimensions for install were very bad - dimensions were wrong and shelf mounting design would be lucky to support its own weight - materials were of good quality though - I was very disappointed - the brochure and display are misleading - going to at least get my money back
Thinking of going to Consumer Affairs

I got a desk from ikea and I believe you get what you pay for. Products are fair and fun in Ikea. Get a family membership as well and get offers.

I bought a mattress pad from Ikea Tempe and returned it due to a toxic smell, which gave me an instant headache. I carefully resealed the bag. Head office confirmed that it should get a refund but at the store I was patronised. I remained polite but they refused a refund and thought it generous to give me a store credit. I do not buy Ikea products usually and cannot use a store credit, I want my money back for an item that smelled like solvent meets mould.

We ordered two TORNVIKEN kitchen island tables together with other smaller items online. The delivery came very early at the morning at 9:20 while I was outside. The delivery man quickly rescheduled the time for 2pm at the same day. The staffs were friendly and quick.

The products are easy to assemble without difficult with me and my wife. The wood veneer of the island tables are of high quality and feel good to touch.

I go to rhodes, ikea around once a month, it can get crowded at certain times but the staff are usually always helpful. The furniture can sometimes be a hit and miss, but for the money and what you want it almost always fits its purpose. My corner sofa that converts to a bed has lasted years and years and is very comfortable and our small bookshelves have always lasted well however I cant say the same for chairs of a table we got. Overall I would still recommend and will be coming back

we bought a wardrobe last year and now
becoming apart, the hardware very weak and the panel won't hold more than 7-9 kilos ... the drawers runners falling off.
no happy at all

I bought a mattress from Ikea Tempe and when I received it I realised it didn't meet my expectations. I rang the store and They didn't hesitate to give me a full refund and picked it up free of charge. They were very courteous on the phone. Their service has been exceptional.