Visited store with intention to purchase kitchen as needed in a hurry. Corona virus precautions in place so i had phoned day earlier to check staff availability. However I was berated by 2 staff for not making appointment then told not to bother as staff contact face to face was about to be cancelled. Told to plan my kitchen myself at home. I fully support precautions but I did not appreciate the way I was treated, the condescending manner or the sarcastic comments. I left and purchased elsewhere. Don't usually shop ikea and have zero plans to return.

We are heading back for the third time in less than 5 yrs to get replacement door and drawer fronts. We were only able to get in touch with IKEA after sales service after we escalated our issue to the SA Consumer Bureau.

For a vision-impaired person IKEA is a nightmare. Signage is small and it is hard not to think that it is deliberately misleading. Once you're in the store you are not meant to leave, that's for sure!. Staff obviously struggle to provide any sort of customer service given the confusing environment and tricky management . Heaven help the customer if the store is 'short-staffed' - this appears to be a licence to just give up and be downright rude. Whatever, shortcomings are clearly the customers' problem, not IKEA's. And then there's that tricky little matter of most of IKEA's billion dollar profits being sent off to that tax haven, LUxembourg. Grow up, IKEA

Faulty part of Hemnes Console so I chose to .... Jan 7th 2022 rang the supposed number for Adelaide IKEA ie 08 81544532 only to be transferred to the national call centre. Listened to the options and waited 40+ mins of their annoying music then gave up.

Placed an online order on 20/12/18 and found out price dropped on the next day, contacted customer service and canceled order and said will be refunded in about a week time. A week passed only refunded $9 which is the delivery fee? Called customer service waited about half an hour no answer and call disconnected, rang again now waited about an hour still listening their music!

thought l might shop on line as ikea trip is a round trip of 50k after spending ages on their last century website found no paypal option and they dont deliver where l live complete waste of time why pretend you have online presence when you dont!!!!

Am new to IKEA and have been reasonably happy until now (one call to customer service, gave up after being on hold for 30 mins) am now on 2nd call (on hold for 15 mins so far) - had notification item has been delivered but it wasn’t due until tomm (when I would be home to accept) Have got home and delivery not here - would just be nice to talk to someone....and make that another 30 mins on hold - an hour all up - not acceptable

Do not purchase from Ikea online. They take your money, give a false delivery time then don't deliver the goods. The call center is a joke as there is no call center, you are just put on hold until you give up! They are an absolute joke. They have given me automated responses to my questions, when they feel the need to get back to me. I have lodged a complaint with consumer affairs and lodged a dispute with my bank to get my money back.

I have been nothing but frustrated with trying to do an order online (I'm from the country) and then having a friend pick it up for me in Adelaide! I have tried the phone numbers to Ikea and have been on hold for 21mins the first time and then 25mins the second time. The only reason I keep trying is I have already purchased the vanity cabinet and brought it home, now I desperately need the tap, legs and strainer (which were all out of stock at the time of purchase). surely with such a big company you could make it easier for the country folk and have enough staff to man the phones? I am now starting to wish I hadn't bought from there.

Purchased a 2 seater sofa 6 weeks ago as a click and collect, no extra charges. Decided to buy another one and this time there was a $20 service charge!!! Phoned to complain (no email contact available) so had to wait 20 minutes or so and was told SA now has the same system as the eastern states who apparently charge $40 if your item is kept out the back. SO YOU HAVE TO PAY $20 EXTRA FOR CUSTOMER SERVICE!!! Not for me thanks.

Brought some clothing racks and boxed for the racks, easy to build and work well!
Sucks that you have to walk through the entire store though instead of just going straight to what you need.
Great hotdogs!

Adelaide Online system is terrible some item you can buy on line others you cannot ???? Why when told in store I can order online. Tried to phone them 45min and still waiting after 3 tries had to return to store. After delivery which was a great service I had to call re help assembling. Again did not answer the phone. IKEA if you keep this up you will loose clients. Dont think that we will remain loyal because of your products, the service is very important too. Please employ more phone staff it will help you survive.
I nearly cancelled my order.
Susanne

Purchased an ikea kitchen 17/3/18 and paid for stone tops and splashbacks. Sales staff were excellent and very helpful. Kitchen units fitted almost straight away (through IKEA) but still awaiting stone tops. Was told yesterday that there is a problem with production and they cannot give me a date when I will get the stone top. Stone company said to contact ikea. Spoke with ikea rep today who was totally disinterested and said I should speak with stone company. No one wanting to take responsibility so after 3 months I am still left with an unfinished kitchen and no end date in sight. Very poor customer service Ikea.

IKEA delivery is the worst delivery system I've seen while you buy things with in 10 km of your home.
They give you 14 hr window of delivery and you can not follow it up or see when in that window they are going to deliver it.
I called the Adelaide IKEA and the poor girl couldn't give me any info as there was nothing in the system other than the delivery window.
its 3pm now and the delivery is scheduled for 6.30 am till 8.30pm, I work fulltime and I have a commitment from 5.30 pm till 6.30 pm. I can not find anyone to say I can't be home in that one hour.