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Ginger meggsNortheast, VIC
Great travel insurance
First time customer of insure and go. Excellent cover for 95 year old Mother and self. Good price for full medical cover. Have not travelled as yet but hopefully no claims .
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ChrisSydney Surrounds, NSW
- 2 reviews
Good Rates,
I had a bit of trouble when I was appling online, However this was rectified very quickly after one phone call,
I have used this company on quite a few occasions and have never had to make a claim yet !!
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KerryHunter Region, NSW
- 3 reviews
Easy and competitive.
This is the first time I have used Insure & GO, thanks to Seniors email and discount.
Was very happy with price after stating pre-existing conditions.
Similar coverage but far better price than others.
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Find out how InsureandGo Australia International Travel Insurance - Silver Cruise compares to other Travel Insurance
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Wilma StevensonGreater Melbourne (Outer), VIC
competitive rates with good coverage
Premiums were very competitive with good coverage. This is the second time that I have used this company. I have not had to claim and hopefully that trend will continue!!
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HeddyjanPerth, WA
Good for Seniors
This is the first time I have used this company but it was recommended by a friend.
I haven't commenced my cruise holiday yet but it was a relief to obtain cover for pre-existing condition. The website was easy to use and the quote was acceptable.
I hope I don't have to make any claims but if the process is as easy as the website then it will be easy.
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A. Cilia La CortePerth, WA
- 2 reviews
Essential cover for travel with pre-existing medical condition
Steep premiums for a medical condition that has only manifested once and has not recurred in 20 years.
A small claim form loss of prescription sunglasses but took a lot of explanation to get co-operation and approval to have claim lodged and approved.
Have used InsureandGo 6 times.
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Charles CampbellMetropolitan Adelaide, SA
- 2 reviews
- 1 like
I found insure and go easy to deal with
The policy was a little higher cost than previous holidays.
I have lodged one claim in the past and it was dealt with promptly and it was easy to set up, except for the reason below.
One fault that could easily be rectified is the choices of cruise policies. Cruises to the South Pacific Islands from Australia could be made clearer. I had to ring up and ask the question. Please review the Domestic, South Pacific, New Zealand, choices when people are booking. The confusion could easily be made leading people to choose the wrong option.
The options below asking if ever a claim was made, should be in the past tense. i.e " Has your claim been approved" should read "Was your claim approved"
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Great product always use silver for a cruise
Easy to use online. Have used insure and go many times on all my cruises. It is the best overall price of any insurance company. Would recommend to all my friends.
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David LillyMetropolitan Adelaide, SA
- 3 reviews
so far so good
cost of policy was very good, simplicity of web site so was also very good, can't comment on making a claim as haven't travelled yet, have used before fortunately without the need for a claim.
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Dr FJB WILLIAMSHunter Region, NSW
Upgrading from Basic which met all my needs for previous Asian based cruises
Now further away from Australian with Iberian and UK TRAVEL. Upgrade good value and easy to set up.
Third time for International cruise travel, from late Nov to early Jan. This time river cruise not sea voyages.
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Great experience
Policy value was okay, not able to be set up online due to existing conditions but staff member who helped was excellent.
I had to lodge a claim when I returned home and it was completely resolved in a month.
First time using InsureandGo and would not hesitate in using them again.
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greatSouthwest, VIC
great
First time to use. Time will tell whether we use it again.
Easy to follow any questions quickly answered.
Dissappointed that Australia & its Territories not included in Multi Trip (annual) Policy.
Competative Value for Cruises.
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elsieGreater Melbourne (Inner), VIC
At my age
At my age 95 there is not much choice so why must i find thiety words. I dont have a choice ..however insure and go seem ok if a little pricy
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Fair to deal with
Needed to add a condition to our policy,upon review was told initial policy was wrong.(Initial customer service person had us leaving from international port when we were actually leaving from domestic, )Had to do a new policy so needed to pay again and wait for refund of initial policy very frustrating.
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AntoinetteSydney, NSW
- 2 reviews
Very easy to apply
This was my very first time using InsureandGo and the Policy was very easy to set up and straightforward and good value, I have travelled a few times before wish I knew about InsureandGo then. From now on InsureandGo is the way to go when travelling.
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Find out how InsureandGo Australia International Travel Insurance - Silver Cruise compares to other Travel Insurance
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NerdMid North Coast, NSW
- 6 reviews
- 9 likes
- International Travel Insurance - Silver Cruise
- Verified customer
Exemplary Service
First time I have used InsureandGo. Unfortunately, a period of ill health necessitated cancellation of trip overseas. I contacted them and was given a form and the claims procedure. I submitted the claim in late October, 2018 and, after some further email
communication, the claim was approved in late December! The refund was in my account a few days later!
It was a pleasure to deal with such an efficient, courteous and competent group of people.
I haven't dealt with an organisation that actually delvers the goods like InsureandGo has for as long as I can remember. I am now a committed client!
Well done InsureandGo. Your staff are a credit to you.
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Review collected in partnership with InsureandGo Australia
- International Travel Insurance - Silver Cruise
- Verified customer
Fantastic
I have used insure and go three times. Found them very helpful when making enquires and very price competitive. Have since taken out a further policy for our next holiday.
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Review collected in partnership with InsureandGo Australia
AlisonSydney
- 2 reviews
- International Travel Insurance - Silver Cruise
- Verified customer
No fuss
Easy to set up and comprehensive cover as I have only just purchased the cover and hope not to have to claim I can’t comment on anything else.
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Review collected in partnership with InsureandGo Australia
Ian WilliamsLilydale, Tasmania
- International Travel Insurance - Silver Cruise
- Verified customer
A necessary expense for travel
I had used Insureandgo previously and again found them good value for the cover I was after. Policy was easy to set up online. Subsequent experience when making a claim was efficient and satisfactory.
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Review collected in partnership with InsureandGo Australia
- International Travel Insurance - Silver Cruise
- Verified customer
Cruise policy
Policy was good value and easy to set up. I did make a claim but when I tried to do the claim online it wouldn't work so had to call customer support. Customer support were helpful and claim was processed in a reasonable amount of time after all support documents were submitted to Insurer.
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Review collected in partnership with InsureandGo Australia
Questions & Answers
Keith G.asked
My policy was purchased 19/2/20. My query is did Insureandgo know when i purchased this worthless policy that due to the pandemic they would not be liable for any claims. In other words they took my money for jam. As far as I am aware the pandemic was declared 31/1/20. I feel that should have been informed at purchase. My cruise dates were from 22/5/20 to 5/6/20. Keith
8 answers
Hi Keith, It's more of, if you did travel and caught the virus that you are not covered. But our dispute is that it doesn't matter when you purchased the policy you haven't traveled yet, We all should be getting a refund. I have read that other travel insurance companies are refunding. As it is not our fault that all travel has been shut down. InsureandGo stand to make thousands of dollars if they do not give everyone back there money. I have put in a formal complaint to the ombudsman now, not just for me but for everyone. I hope you and others can do the same, the more complaints the better chance on getting a refund.
Hi Tony. Thanks for that. We all need to complain to the ombudsman. I have. Pauline
If it's good enough for companies like Woolworths Insurance to refund the policies then it should be the same for all major companies. I'm seeking clarification from them on my 2 policies purchased for travel this year then I will too go the the ombudsman. In a spirit of goodwill from them I'd even be happy with credit for my future travel.
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