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InsureandGo Australia International Travel Insurance - Silver Cruise (page 3 of 3)
Dorothy WickNelson Bay
- International Travel Insurance - Silver Cruise
- Verified customer
I had a claim.
Claim paid almost immediately. Efficient and polite customer service. Definitely will use insure and go again.
Online link didn’t work well on iPhone, no trouble at all on my laptop.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with InsureandGo Australia
SunnyPerth (WA)
- 5 reviews
- 7 likes
- International Travel Insurance - Silver Cruise
- Verified customer
Won't even think about the other companies!
Just like to share my experience with other consumers here - My partner and I travel a couple times per year, and always buy travel insurance. I have been used other companies in the past. Never know whether they are good or bad because we won't know it until we really make a claim and we have never make a claim in our life! I had a very bad experience last year with the other company(Alli....), not because I make a claim, it just for extending the period of my insurance policy. It was really bad impression that I got by contacting the custome...Read more
r service. He was so rude! And no follow up even I made a few email complaints. Then of course, I looked for a better company. Luckily, I found InsureandGo Australia!! My partner insured by them this year for his annual UK & Europe trip. He had never make a claim for travelling in his life but unfortunately, he needed that this time. Anyway, I called their emergency hotline in Aus as my partner was in hospital in Spain. I was surprised that the staff (Rachel) answered the call so quickly, and understood what I told her, and being so helpful since then! The process was very smooth and not too complicated. We were not worry at all after the first few contact because we knew that they are going to look after the whole process! Same as all other staffs that we communicated to during those few weeks until my partner back to Aus. They even called us after my partner back to Aus and see how he is, and continue helped him for the claim process. Eventually, my partner got the compensation for cancelling the cruise and other medical expenses. The process also quick and smooth. What more you can expect from an insurance company!? I'm now travelling in Thailand and covered by InsureandGo. I don't worry at all about any accident happen to me because I know that they will look after me!! 5 stars!! Excellent!! Keep up your good work, InsureandGo!! Sunny8 comments
Hi, as you see, I left this review/comment in Sep last year. But I received a few emails today suddenly from InsureandGo Australia. It was sent from your staff called Jhendri Javier! It is an email ab... Read more
out asking me to leave review..etc . I worried that it is a scam and a bug from your system!!! Please check!Hi, I still waiting for your answer!! I needed your help to investigate this issue as below.
My partner lodged a claim last year. (case number: 116004679) It is all finished and we happy with the res... Read more
Similar opinion? Write a review on ieatwords.com.au!
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Keith G.asked
My policy was purchased 19/2/20. My query is did Insureandgo know when i purchased this worthless policy that due to the pandemic they would not be liable for any claims. In other words they took my money for jam. As far as I am aware the pandemic was declared 31/1/20. I feel that should have been informed at purchase. My cruise dates were from 22/5/20 to 5/6/20. Keith
8 answers
Hi Keith, It's more of, if you did travel and caught the virus that you are not covered. But our dispute is that it doesn't matter when you purchased the policy you haven't traveled yet, We all should be getting a refund. I have read that other travel insurance companies are refunding. As it is not our fault that all travel has been shut down. InsureandGo stand to make thousands of dollars if they do not give everyone back there money. I have put in a formal complaint to the ombudsman now, not just for me but for everyone. I hope you and others can do the same, the more complaints the better chance on getting a refund.
Hi Tony. Thanks for that. We all need to complain to the ombudsman. I have. Pauline
If it's good enough for companies like Woolworths Insurance to refund the policies then it should be the same for all major companies. I'm seeking clarification from them on my 2 policies purchased for travel this year then I will too go the the ombudsman. In a spirit of goodwill from them I'd even be happy with credit for my future travel.
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DinuInsureandGo Australia
Hi Sunny,
Wow! What a story! Thanks for sharing your experience with us, it's always nice to hear back from our customers. We strive to offer our people the best service we can, and are always looking... Read more
for ways to improve. I'm so glad we were able to help support your husband while he was unwell. Thanks for trusting us with your travel insurance! Kind regards, InsureandGo