Ok, it's pretty disgusting how you plan to keep my dollars on a policy that I haven't used ( which I purchased last year) due to Caronavirus and Government travel alerts. It's totally out of my control and I'd certainly be traveling if I could! To say there was a cooling off period when I purchased I understand, but this is out of my control so how about doing the right thing and try and keep future customers and refund !! I thought I found a good company with Insure and Go but maybe not......

All Clear which is part of Insure and Go have been terrible in making excuse after excuse to take our travel insurance premium even though our trip was cancelled and made NO claims. We were told we could transfer our policy ( plus some fees ) to a new trip later in the year, but today declined flat. Very poor company and totally untrustworthy. Have lost our business forever, costing them far more than the latest premium. What a stupid way to do business...annoy people...lose future business and drive customers to look for ETHICAL companies, if there are any in this business. Plain DUMB.

We took out our travel insurance well before the coronavirus, our travel company transferred our holiday because of this unforeseen world incident (which is a stand up thing to do) so we didn’t need to use the travel insurance, when asked if we could change the dates we were told NO transfer, never used this policy $398 of our hard earned money, in their money grabbing pockets the evil of insurance companies at their best. Taking complete advantage of people’s misfortunes.

Like many other reviewers I am very disappointed with this company. Have been a customer for many years and never made a claim but they have certainly lost my business. Under the current circumstances I would have thought they would be considerate of people's positions, as are many other travel insurers, airlines. hotels, etc. I did not want a refund - just a "change of date" on the policy as my cruise was cancelled. But no go! $850 they have got for nothing!

Tried to organise online but the final quote was too high to pay. Phoned Insure&Go who helped me get it down by offering an extra discount and increasing the excess .

Easy to apply online. Cover is quite affordable...being a pensioner, this is very important. I used the cover last year for a cruise and didn't hesitate to purchase InsureandGo again this year

Website is very user friendly, I have used Insure and Go approx. 5 times now, have not had to make a claim, but all in all would rate them very highly.

Great value and great coverage. I would reccomend to all family and friends on our next trip. This was the first time we have used insure and go and it won’t be the last

Yes very good value. I have some pre existing conditions which were covered at no extra cost. Easy to navigate website lots of choice in what you might need fir your holiday.

Easy to set up,comphrensive cover at a competitive price.This is the second time we have chosen insureandGo. So far we have not needed to make a claim.l would recommend this insurance to other travelers.

Policy as expected, pricing as decided all ok to proceed with quote and amendments. From a customer perspective the process is to the advantage / benefit of the provider given the huge pds statement and

I felt that the silver level cruise cover more than adequately covered our needs and was good value however the day after I paid for this insurance cover I get an email stating a discount code if I buy insurance with insure & go.... a little late... and the timing of the very next day was disappointing. But overall I thought the process was easy to follow but my holiday is still some time away so not sure why this survey was sent now instead of after my cover ends as I can not even say if i do or do not need to claim....hopefully not

Easy to purchase online.
Very reasonable premium covering pre existing medical conditions.
Have not travelled yet so have not claimed.
Cannot comment on claiming and really the ease of claiming is of paramount importance.

The staff member was very helpful from my first questions and it was because of her friendly service that I decided to set up the policy while I was on the phone instead of going online .

Easy to apply for, staff contact especially good. However, as my holiday is some time away, we have no idea if we need to claim anything, and hope not. This makes it very hard to make any judgement. The staff we spoke to were very pleasant and helpful. Maybe have this review after holiday is over.
Why does this company need my ID again if they sent me in invite to review?

Since finding Insure & go We use them all the time even though we have top credit card insurance. We both have medical conditions. The screening process is simple. Best value

So easy to setup even with premedical conditions. With complete confidence in the policy and what we are covered for. This is the second time we have insured with them.

I found this policy had everything that I needed for my upcoming trip overseas which includes a cruise. It was easy to understand the options and the cost was competitive

Very good value we had another quote which was double the price of this policy Ist time user but already got another holiday I want to get insurance for and will do