Never had a drop out. Have had great customer service every time I have rung. Would never have thought of internode until someone recommended it to me. I hear about Telstra and Optus connections going down all the time. They need to change providers.

Since connection to NBN, our connection has been very reliable. Dropouts are a thing of the past. We have only had a couple of dropouts, and these have occurred after storms. Internode investigate the problem quickly and push it through to a successful conclusion in a pleasant & helpful manner.

Terrible customer service, left with a $400 dollar bill for a service at old address that was unused when I tried to transfer my service over to new tenant. Id been a customer for 10 years and was trying to do the right thing and refer customers.

I have found the service very reliable, the only times I had problems with it they were working on the ABN.During those times I found Internode tech people very understanding and helpfull

very reliable and if i have a problem they fix it right away even if it is my fault and friendly customer service would say give them ago thank you

The connection is down sometimes and have to keep restarting or wait for it to get better.
Tech team cant do much but keep following the troubleshooting steps, which works sometimes.

Had consistent slow internet speeds for over 6 months. Every call to internode, they reset the port, 24 hours later, back to under 2mbps. Call to get permanent fix - was told will cost $200 in technician fee, or I can go to another provider for NBN. they have no accountability or care if customers stay or are happy.
time to change providers.

My wife and I have been with Internode now for eight years and as we move into our 70's, we're finding some of the IT changes very challenging. Recently when trying to download our email service onto my wifes iphone we kept running into brick walls and felt that we weren't any progress at all. We rang internode and the technician very calmly (as they always do !! ) talked through the process and solved the problem I also believe that they saved our marriage at the same time!!! AAA service with every phone call.

Your staff and tech support over many years that I've been with internode has been one of the best I would recommend internode to anyone. It would have to be one of the best provider of all. And ph call back has been excellent THANK YOU INTERNODE

Once again very little issues with the service. Tech service is very obliging and any problems are dealt with asap. Usual the service drop out has nothing to do with the company.

I find the connection very reliable. Have no problems with internode, I was with Telstra before I changed to internode, the best move I could ever make. I find the internode staff are probably the best I have come across

I have been an Internode customer for many years and have always had a stable service. Whenever issues arise they are remedied promptly. Very good value for money plans are available.

Our Laptop dropped out & needed to be restarted every morning for a number of months, we never contacted Internode, as we thought it was our problem.
Whenever we have had to contact Internode, they have been very helpful.

I have been with Internode for many years and connected to NBN through them a few years ago. The staff are always very polite and very helpful. When we connected to NBN through Internode, I needed to phone Internode to set up the modem which was done very quickly and since then we have not had any problems. The house is also a rental house and over peak times the data has been used. Internode have been very helpful to six this problem a few times at no extra cost. Internode is also a South Australian Company and very happy to stay with them.

Connection dropped early New Years Eve. Told NBN issue to be resolved by 5pm. At 5.15pm told another hour. 6pm New Years Day no internet and no one answering calls.

Internode was good. until it was bought by iinet then by tpg. have been with them for at least 10 years and now tpg implements broadband slowing. they guarantee a speed of 1.5 Mbits, i was getting 6+ Mbits before they took over

I've had ADSL2 for many years with Internode & the last couple on NBN. Problems have been very few & when I had any Internode were fast to fix them.
I certainly wouldn't shop around .. I have no need to.
I will be moving house soon & know it has new issues I need to face, but have faith that Internode won't let me down.

I did experience dropouts from time to time but the service people at Internode were always very helpful and sorted out any issues I had in a timely manner and to my satisfaction.