Read also:
bosch highflow 26e no hot water aldi expressi milk frother instructions real tv box review australia laser set top box manual lg gb-310nwl review bauhn 40 inch 4k tv review winix ultimate 5 stage aus-9500
Internode Questions & Answers
ADSL, NBN, Fixed Wireless33 questions from our users
Alex W.asked
It seems that Internode is good in SA and Vic. How about NSW?
1 answer
Customer ServiceInternode
Hi Alex,
We think our service is great across the country!
Ideally, it comes down to several factors:
* The connection type you have
* The infrastructure that connection runs over.
Have a chat to our teams via 13 66 33 and they can help.
- L
David H.asked
Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.
1 answer
Customer ServiceInternode
Hi David,
Use will be counted from the time the service was activated, so it should be updated shortly, if not already.
-L
mahasked
I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??
1 answer
Customer ServiceInternode
Hi Mah,
There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.
- L
Karen D.asked
If I was to connect will the speed be better than my current provider? Can I get FTTP connection?
2 answers
Customer ServiceInternode
Hi Karen,
There are a lot of factors that influence your speeds and it would be hard to tell you with any certainty that we could do any better without some more information. We'd definitely suggest checking in with our team on 13 66 33 so we can help take a more detailed look into what's available and give you the best advice possible.
- T
Fabulous thank you
dennisasked
Intermode is not our server bigpond is every time we receive an e mail window comes up intermode checking e mail
2 answers
Dennis, Hi,
I have no idea what causes this. I would point out though that it is internode with an "n" not intermode with an "m"who are my provider. Perhaps you should contact your provider and ask what causes this.
Regards, Gisela
Customer ServiceInternode
Hi Dennis,
It sounds like your e-mail settings are not correctly set. We'd suggest having a word to your current provider and ask them to assist you in changing your mail server settings to theirs.
- L
Joe M.asked
do you still supply mobile wireless braoadband ?
3 answers
Customer ServiceInternode
Hi Joe,
At present we don't offer Mobile Broadband plans on our range of services. This may change in future and all our existing products and services can always be found on our website: https://www.internode.on.net/residential/broadband/
- T
Thank you
optus and telstra and others have and moved to them better than NBN.
quadfeedchris30asked
Connected to your services 3 weeks ago on a 50 over 20 nbn plan was unable to get 30mbpsdown or 10mbps up so I switched to the 100mbps plan and can't even get 50mbps, I have done the trouble shooting with support 5 times, had a line tech come out and check the lines he said everything was fine to the premise maybe an issue in the premise so I had a tech come and run a new line directly to the wall socket from the line coming into the house and saw no change. Am unable to receive half the speed of what I pay for even though all the lines are OK and now I'm getting speeds as low as 2.51mbps on a 100mbps plan? It's showing 107mbps being delivered to the modem but I can't even get 50mbps out of the modem? This is so unaceptible and ever time I contact support they run the same tests tell me there seeing 100mbps I run the speed test on the phone with them and it's showing less than 50mbps and as low as 2.5mbps and the circle continues?
2 answers
Customer ServiceInternode
Hi Chris,
If you're running the test on a mobile handset you'd be adding the local wireless network to the list of factors that can influence your overall speeds.
Have you tired testing the connection speeds with no other devices connected and application running other than the test from a single device connected to your modem over a local Ethernet cable?
- T
Yes iv done everything 5 times I'm not using you anymore I changed providers thanks for the time waist. It seems from my experience that you provide the plan below the plan you put people on and blame the speed not being what it should be on line quality. Because I was on the plan below the 100mbps and I was getting the plan below that's speeds I changed to the 100mbps and was then getting the speed of the plan I originally chose. So I was capable of receiving the original plans speed but wasn't getting it, changed to a plan were I pay more and then I was getting that speed. It seems like a scam to me. I'm now getting 95mbps with MyRepublic and lower ping times. And no hardware was changed its the same modem brand and model that you supplied but there's works?
Les Skarrattsasked
Hi guys or girls .
After dealing with Telstra for 3 & 1/2 months I'm starting to get a little ticked off with Telstra .
I need NBN connection to our and Telstra keep on telling they can't find me on nbn system yet I have done the search on nbnco and your address search and find it straight away we are NBN ready . We need a NBN box (bass unit ) installed in our home plus a modem . My address for NBN is on the street behind me but to install NBN at my house you have to come to my mailing address I'm the Lane behind as we are in the unit .
Can you help Telstra have no idea and after spending some 16 hours on the phone explaining 50 times they still don't get . Please help sick of talking to these clowns
1 answer
Customer ServiceInternode
Hi Les,
We can certainly help look into the logistics of installation at the address. The discrepancy likely stems from any cable records possibly not reflecting the exact street address for mail and the like, however we can definitely work through this to try and submit an order for you. Give us a call on 13 66 33 or send us a message via our contact page ( and we'll be happy to help out.
- T
juedasked
I live on the Gold Coast I am with Telstra for NBN ( to the Building) I am considering changing to Internode. What do people on the Coast think of Internode and would there be any other ISP that they would recommend?? I need to reduce my costs and Telstra is a little expensive.
No answers
T.D.Lasked
Hi, I’m considering signing up for your voip starter plan. I have nbn with someone else so I already have a modem and I already have a voip phone. Can I use all my own equipment? Thank you.
1 answer
Yes you can, provided your NBN plan is _not_ an NBN HFC/FTTC service (which uses NBN Phone).
Any NBN plan that uses NodePhone VoIP (i.e. NBN FTTP/FTTN/FTTB/FW) can be used with your own equipment.
And... your router must support VoIP (Ethernet or VDSL2 (or both)).
Read this for an expanded answer:
https://www.internode.on.net/residential/broadband/nbn/faq/#existing_router
Read this for plans that use NodePhone VoIP:
https://www.internode.on.net/residential/broadband/nbn/phone_services/
UPDATE: My knowledge in this area isn't so great, so I don't want to mislead you. I just thought I'd point you in the right direction. To be absolutely sure, please give Internode a call; they're based in Adelaide, so you'll be speaking with an Aussie :)
greycalliasked
I am a previous internode customer and was looking at returning,but a number of recent reviews have me thinking twice.My pet aversion is overseas based support,which internode did not have before.
It seems they have now,can some people confirm this is the case?
If so,the search continues.
4 answers
HI Greycalli
Yes, I was surprised myself when I spoke to guy with a foreign accent. I asked his location and he said South Africa. I strongly believe in employing Australian's.
It goes to show they are more concerned about profit and provide customers with a rubbish service.
Hi Greycalli, I asked an internode support person this very question recently and they now have both offshore and onshore call centres.
Just taken the time to read all the reviews.
My doubts have been seriously confirmed,looks like Aussie for me!
Smilieasked
Just updated from naked adsl to nbn gold and finding im getting alot of dropouts. Had no problems when i had naked but in the last 3 weeks since changing over to the nbn gold we get dropouts everyday. Not happy at all paying an extra $30 a month extra for a crap connection.
2 answers
I haven't updated...had thought about but just really upset by the change in the service. That and the threat of overseas call centres ( after my last experience with a different internet provider) makes me nervous about staying with Internode.
I will definately looking around for another provider once my contract is up.
Beyaasked
Vinuasked
Hi! Just wanted to know the Internet plans service's you have for residential customers . We staying in woolner 6/7 Brewery place. We want one a plan for our home.
1 answer
Lucky you have NBN Fixed line in your Area.
Checkout this Link for Info http://www.internode.on.net/residential/broadband/nbn/
Mat6920asked
I signed upon the 1st of June, told me a technician will come in 20 days (terrible service, well start) 2 days ago so 2 days from installation due, I receive a message saying that it would take 3 more week to have someone!!! Due to massive disruption. I called, made a scandal but nothing to do. Anybody is having the same issue please?
4 answers
I have the same issue, call 3/6 first appointment 21/6 then delay until 22/7
I'm also having the same issue. Got bonged around from my initial connection dates for naked dsl service to more than one month later at thr end of July. Still waiting
Same here delayed for 6 weeks then had the audacity to charge for cancellations or to upgrade plans.
Avoid at all cost. let them learn a lesson the hard way.
HMinAUasked
Louasked
Hi, I have just moved to the Moorooka area, and wondered what the internode connection speed is like or any suggestions of who would give the best coverage?
1 answer
Hey. Not sure how much help this is as I live on the Central Coast of NSW but for me the speed is awesome. I'm on a 25/5 plan and the speed is exactly that and then a little bit more at times with Internode. Excellent (in Australia) customer service and technicians make it all so easy. And with the NBN these smaller companies seem to be better at running their internet service. Either way I'm happy with them & so glad I dodged a bullet from staying with Belong (Telstra)!!!
Heidiasked
Can I use my existing Telstra t-gateway modem on the naked adsl internode plan rather than purchasing one of theirs?
1 answer
Yes you can. However, in order for internode to use it you will need to convince Telstra to unlock the modem. They may do this willingly without cost (they won't), but will for a dubious sum that will need to be paid to them each month to keep it unlocked. You will be better off getting a new one from the ISP you decide on.
Mattasked
Is Internode service getting worse? And is their phone service been outsourced? Everytime I phone up I get an Indian accent.
4 answers
I can't complain about any services or products. I've always spoken to locals. That said i have gone back to Telstra because they're expensive for bulk data.
We've only signed up for FTTH. Didn't have a reason to have landline.
TPG took over iinet that iinet owned internode .so welcome to TPG :)
Other Internet Service Providers
Mint Telecom
4.9(330)Launtel
4.9(239)Aussie Broadband
4.5(3,750)Australia On Line
4.7(162)MATE
4.4(2,027)Barefoot Telecom
4.4(446)Tangerine Telecom
4.3(1,248)Harbour ISP
4.2(938)Bordernet
4.7(64)OntheNet
4.7(56)OptiComm
4.1(346)More Telecom
4.4(66)Other Internet Service Providers
Mint Telecom
4.9(330)Launtel
4.9(239)Aussie Broadband
4.5(3,750)Australia On Line
4.7(162)MATE
4.4(2,027)
Related Articles
Best Internet & Mobile Phone Service Providers in 2020!
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.22 May 2022
Listing monitored by Internode representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.