I've been with Internode for many years and recently upgraded from an old plan. I think their biggest asset is their call centre staff, located in Australia. Staff are efficient, do what they say they will do in a timely manner and actually speak English. As the COVID-19 experience has shown us, supporting companies which operate in our own country makes a lot of sense.

We have had problems with our internet/wifi dropping which meant my work emails were not updating in a timely manner. Also some parts of Xbox One games namely FIFA 20 couldn't be accessed due to the wifi. Internode support took my through a factory reset for our Fritzbox 7272 but that didn't work. Bought a TP-Link 2100 (doesn't support VOIP unlike the Fritzbox 7272) and Internode talked me through connecting to our NBN (fibre). It has been operating for 3 days now and no drop in wifi speeds, etc. Have been able to access areas in FIFA 20 not accessed previously. Lost VOIP but no big issue.

Firstly, Internode provided excellent service in our transition from ADSL TO NBN with Nodephone. The delivered Modem/Router was pre-programmed with our account details and the Nodephone line was soon adjusted to minimise noise. This service fully meets our home requirements at a reasonable cost.

And again, a recent request for help in finding the cause of apparently undelivered E-mail was met by firstly patiently walking us, an elderly couple, through our E-mail setup and then testing its operation. The earlier test messages I had sent to myself were then found to be in our Spam folder.

Internode has been easy from the start. They troubleshoot effectively even if I'm not sure what I'm doing and changed over my receiver to boost service without me asking. My info (billing/usage/ services) is all online and accessible.

Having been a customer for over 20 years, I wasn't too worried about going to NBN with Internode. After a visit from a Service Technician to sort out dropout issues, I have only experienced two dropouts in at least 6 months ! Great Service ! Wouldn't go anywhere else !!

Having been with Internode for more than 17 years I haven't seen any need to change ISP providers, even when moving to Melbourne. The service is reliable with only very few issues along the way.

I have been a customer with Internode for well over ten years and as of yet not considered changing providers.Internode have always treated me well and with respect.I have found their plans well priced,reliable and with good amounts of data up/downloads.The fact that their call centres are actually in Australia and manned by people who can speak english fluently and clearly (unlike a few other well known companies) is a huge drawcard for me.Any inquiries are attended to in a friendly,timely and proffessional manner,as a customer i feel valued which is becoming a rare thing nowdays!

I have been with Internode for a few years before and after NBN changeover. So far so good, I have experienced very few dropout problems and consistently enjoyed close to the speed I signed up for. The other thing I like about Internode is the customer service. The staff there have been very patient and helpful with some problems I posed to them now and then. All have been resolved satisfactorily. Keep up the good work, Internode!

I have great service, but periodic buffering gets annoying. It’s acceptable for my purposes though. I think even if I upgraded it wouldn’t make any difference to the service I get, so why bother.

Our connection does drop out at different times especially with everyone using from home.
The staff from internode are efficient and the customer is treated well and problem solved without concerns

No problems, works very well. Im very happy with the service. From day 1 there have been absolutely no issues. I wiuld highly recommend this service to anyone contemplating broadband

I have been with internode for several years and remained with them during the NBN changeover. Apart from their very competitive plans they have always been reliable and they provide good timely technical assistance when required. I am yet to experience any drop out on my current plan and it is delivering very close to the specified speed. The FTTC NBN Connection Device failed recently. A call to internode had the matter resolved in very reasonable time. I consider myself to be a very satisfied Internode customer.

Apart from early teething problems and only one slight hiccup recently
I have been without any problems whatsoever.
Always received excellent, immediate and professional service from Internode Techs.
I would recommend Internode service to everyone

have only experienced 1 dropout yesterday. Rebooted modem and had internet again on modem, but did not know had to restart computer also. When advised to do so, all is now good.

Went out late at night and did not come back on until mid morning next day, upst setting in my TV recorder no phone etc hope this does not happen too often???

I love my internode service. It is completely reliable provided over fibre connection to my home. Separate phone service with internode too. Reliable and fast. The service when you phone in too is brilliant and helpful. Why would you go somewhere else? Short answer - don’t!

I was with Internode for many years and had no problem, in fact they were great! Awesome customer service great pricing almost no down time. However fast forward to now, pretty much every night our household would experience network congestion due to bandwidth issues. Due to that factor i can not recommend Internode anymore.

I have recently switched to Aussie Broadband and hand no issues there, so no matter what they say about their bandwidth being fine or not their fault, it is...

What happened to Internode? I now pay $100 a month for a 20mpbs connection. For TWO MONTHS they’ve Ignored my requests for help. They’ve gone downhill so fast and that’s a big shame.