have only experienced 1 dropout yesterday. Rebooted modem and had internet again on modem, but did not know had to restart computer also. When advised to do so, all is now good.

I love my internode service. It is completely reliable provided over fibre connection to my home. Separate phone service with internode too. Reliable and fast. The service when you phone in too is brilliant and helpful. Why would you go somewhere else? Short answer - don’t!

I was with Internode for many years and had no problem, in fact they were great! Awesome customer service great pricing almost no down time. However fast forward to now, pretty much every night our household would experience network congestion due to bandwidth issues. Due to that factor i can not recommend Internode anymore.

I have recently switched to Aussie Broadband and hand no issues there, so no matter what they say about their bandwidth being fine or not their fault, it is...

What happened to Internode? I now pay $100 a month for a 20mpbs connection. For TWO MONTHS they’ve Ignored my requests for help. They’ve gone downhill so fast and that’s a big shame.

a very reliable service. Had a few days of dropout so I called on a Saturday afternoonAshley was very helpful turned out to be my modem. 2 days later new modem delivered from internode and its back to happy days!Great customer service when and if ever needed. Thanks guys!

Technologically great. We are an old couple who love our old landline, but to use it as much as we'd like it is too expensive. Why do you charge for its use?

Internode used to provide great service when it was Australian-based, but now relies on incompetent off-shore call-centres that do not care and have no idea what I signed up for.

I am with internode for almost 2 years now and i have a excellent internet speed (unlimited NBN $79/ a month), we have 8 devices running at the same time and never had a problem with the speed, the transition from ADSL to NBN was a quick and easy process over the phone. Internode have a excellent technical and customer service support team, they provide SMS notifications for the status and follow through with the outcome.

Customer service excellent and the speed is great AnD NBN speed okay Will be
With internode for a long time they are most helpfully and. Nice and Friendly on the phone Thanks internode your Internet rocks thanks heaps keep up the great work 100/100

Excellent, reliable and Quick connectivity and service. Have been a customer of Internode for around 5 years and found the drop out rate virtually nil.
Excellent customer service too. 10/10

The connection is good. I would have liked the internode (iinet) group to offer loyalty deals for long standing customers. Since I am a pensioner now, at 71, I think a reduced fee would be very satisfying.Each time I have rung for advice I have been treated very well and with kind patience. A credit to the staff.

Had FTP in old house with 0 issues the whole time, FTN now And the issues I’ve had have been dealt with fast and no fuss. Customer service was fantastic

I have five internode accounts - a couple of mobile plans and three nbn accounts for private and investment locations. The service is outstanding and the technical support, superb (and local).

We had NBN for more than 5 years now with Internode - this is during early days of NBN and I can only recall 2-3 times that it went down during this period. Internode also provide node phone and fetch tv services to us and had very few issues other than we needed to upgrade the equipments every 2-3 years with the fetch equipment.

no all good
when the bass link went down in Tasmania some trouble then
but over all 100% positive
package good
service great
cant not ask for better
thumbs up to Internode

When i joined internode 4 years ago i was getting 98mb/s and now im down to 30mb/s on the same 100mb/s platinum plan.... clearly their customer to bandwidth ratio has been increased to increase profit.....i have just downgraded my plan to a 50mb/s plan as there no point paying for a speed im not getting....No the issue is not with my hardware or the line! If my speeds decrease further when my 50mb/s plan becomes active I will be changing providers.

Overall I feel Internode have been an excellent company to deal with and their service has been second to none. I mean why would I still be with them for over 20 years now? They have always responded quickly to any issue which could be dealt from their end. We've had the odd drop out but generally that hasn't been their fault and to be honest we've had very little over the last 20 years. They also have great speeds but would like to see them catch up to some other companies who have faster speeds which is why I said no to the comment "Are the speeds you receive adequate relative to the plan you are on?".

Internode have consistently been the best internet provider I've ever used. They actually the answer the phone and try to help you out, even when it may be outside normal procedure. Unlike other ISPs, they deliver the Platinum speeds they promise.