Internode NBN 100/40 (Premium) (page 3 of 8)

Internode have to be the best provider by a country mile - I have never had an issue that they haven't been able to work out. Wait time is very good and not long at all. But the truth is I just haven't had many issues at all and I've been with them close to 20 years now.

Decided to add my speed so called Internode.
I have been a customer of theirs since 2006 and the have always been outstanding.
This time was no exception.
They were quick to offer me a great option and also included Fetch at no cost.
Great service provider. Highly recommend them.

Never had drop-outs, very reliable service will use them again, fast internet speeds have absolutely no problem recommending internode,if I rang they were easy to understand and deal with, very friendly staff

Although I have tried other providers, I am constantly reminded why Internode are the best when it comes to customer service standards and tech support..seamless and professional, and I’m always left wondering why I’ve shopped elsewhere!! Thanks team

Moving offices and had great service from Internode over the phone without being on hold for very long. We have never had any issues with our Internode service and always reliable.

Great speed. Good service, the main thing is internodes exceptional tech support. Aus call centre that are responsive and solve your issue. I have been a long term customer of internode and never had a problem they couldn't fix over the phone.

Just as the title states A++ for internode - been a customer for 12months and I can’t fault them. I get top speed and when I’ve contacted I’ve spoken to the team in Adelaide.

T has gone seriously down hill. I have been a customer for over 18 years & suddenly their accounting system is asking for 3 times the due amount & when I phone im told that this is to be ignored & I owe a third of this. What sort of system is this ? You have no option but to speak to Africa on line & heavy accents. This used to be a premium service & now just like the rest of the others that have poor accounting systems. Im looking elsewhere after 18 years of being a customer & I don't do this lightly

Wouldn't know what "security" actually is if it came up and bit them in the behind. Wanted me to send private information over insecure email all under the guise of securing my account. What contradictory nonsense is that?
When I went to change, and specified multiple times over the phone to end the contract at the end of the billing period, they go ahead and disconnect me a month early. On a Monday. In a pandemic. When people are still trying to work from home. Then they say they can't restore the connection and it would take 2 days to even investigate the possibility.
Have now had to go to VCAT. No ISP should force a customer to that extreme.

I moved house and Internode disconnected and reconnected my service three times. It took about 25 hours on the phone in total to finally move my service.

On top of this, they keep charging my card. I've tried calling over 25 times to three different call centres to try and resolve this issue. I keep getting bounced around and have submitted 5 different emails to the service team to try and get this resolved. I still have not heard anything back. Proceed with caution with Internode.

Never any issues with this product. The installation and induction all went smoothly over 2 years a go and I am very happy with the service, and the reliability of the product. Very rare for a dropout and never for very long.
The most pleasing aspect of being with Internode is the service levels. All staff are courteous, motivated to be helpful, friendly and efficient. I work from home and the reliability factor is most important. 10/10 in that department.

Twice I've been disconnected over long weekend. Do the bare minimum. Lazy support. Terrible technological knowledge... And yet I still have to complain. Online support is rubbish. I. Wish. I could. Quit

Connection and speed are fantastic. Last week out modem suddenly died. The Internode staff were amazing and quick at getting us sorted out and up and running again so my son could do his on-line uni exam. Very very relieved. Thank you

Service is fine. Customer service is shocking. My service was cancelled after I specifically called requesting them to retain my connection at my current address, until I moved house and advised them to connect my service to the new address.

Customer service has been very unhelpful and now I’m stuck on a Sunday and all my housemates will be unable to work tomorrow “as no technicians work on Sundays” to reconnect my service. Woeful. Particularly bad as I have been using the service for about 5 years and have been a loyal customer. Customer service used to be much better.

I’ve only had one bad experience with Internode over the 6 years I’ve been with them. I always speak to someone who wants to go above and beyond to assist

We have been with Internode now for over 10 years. Our Service with Internode is impeccable and we have enjoyed a 100% uptime with 0 outages. When we call Internode we get to speak with an Australia support member that speaks our language (English). That's wonderful. And what is even better they action any request we have mediately. Their support staff are exceptionally well mannered, enthusiastic and cannot do enough to help. They are a true example of others to follow.
We subscribed to the the 100/40 nbn plan and I have to say that most of the time we get 100Mbps+, way over what we subscribed.
Keep up the good work Internode in the True Australia spirit!!

This connection is stable and consistent always! And the speeds I get are always well above the typical advertised speeds. I am always happy with the support internode offers as well!

I had a problem recently and could not solve it by rebooting everything at home. I called Internode and the helpful person took me through a number of steps which ultimately proved to me that the problem was not my NBN connection and helped me single out the issue which was causing my problem.

I heard about internode through word of mouth in 2008. If there is ever a problem
I call any time and always have person to help or they call back within minutes. Every time they resolve my issue and answer and explain clearly any uncertainty I have. They are flexible and I would highly recommend Internode’s products and service.

I have been with internode for approx 20 years. They are quick and very pleasant fixing your problem i don't know why everyone isn't with internode. I recommend internode to all my friends

I have been with Internode for a very long time and I have been impressed by their long term consistency to help me as a customer when issues had arisen.

We've been with Internode since we first went online and have stayed with them because when I need help there is all ways technical support available. The support staff are patient and knowledgable, prices are always competitive and I like that I am chatting with some in Adelaide.

See above effective and decisive resolution of my internet lagging and dropping out issue. NBN were not at all playing ball and internode tech team dealt with their arrogance well

This has to be the worst ISP I have ever been with. I'm stuck using them for work, lucky me! Speed fluctuates consistently, I never get the top speed ever! Several speed tests receive different results. In a period if 5 minutes i will do 3 speed tests and come back with DL speeds of 20mbps then 8mbps, then 3mbps. At at the same time every day I get drop outs and less then 1mbps. Several phone calls with internode has them scratching their head saying everything is fine. Well, it isn't. I was with Optus prior and had consistent speeds and nowhere near as much trouble. Internode dont give a crap about their customers and seem to have no idea how to fix a problem.

Good, consistent and predictable service. I have been able to build a credible alternative to point to point wireless with this product. Would DEFINITELY recommend Internode to anyone who uses NBN.

Have not had any issues with this NBN service, was sceptical at first due to the technology used.
Excellent local support they made upgrading from ADSL a altogether painless process.
Great speed and no dropouts at all on the business plan.

Best internet provider I have been with and made changing address very easy. Also had to change my plan due to both my partner and I working from home and they made it super easy.

i am happy with my set up its fast download some of my friends they are with company and i had no issues with the service and my connection good

Been with Internode for quite a few years now. May not be the cheapest but they’re very reliable and provide excellent tech support, based locally. Considered changing to a cheaper service a couple of times over the years but each time I looked at competitors’ reviews, decided to stay put. Thoroughly recommended.

My NBN service has been good since installed.
Connection and speed are excellent.
Great team to deal with, very helpful and fast, professional approach.
If any issues, the team has dealt with any in a timely manner.

Internode is a great internet company.
We have been with them for over 8year and have never once thought about swapping over.
Our speeds have always been great, connection has been great and any issues have always been resolved on the first instance
Their customer service is outstanding every person I've spoken to has been nice, knowledgeable and patient.
So refreshing! will always recommend internode to family and friends.

...but sadly no longer. Support has fallen to the abyss. Prices are high. Speed tiers are limited.
This is no longer a company I'd recommend to anyone; TPG has run it into the ground.

Connection is generally stable however unplanned drop outs do occur usually at night. Speeds vary greatly but that's due more to increasing population density in the suburb is suspect rather than any fault of Internode. Service from Internode has been first rate and I highly recommend them, I've been a customer for over 10 years and I'm completely satisfied with their professionalism and value for money. Best of the bunch by far

Love Internode - wouldn't change! We have been with Internode for around 5 years now and have found their service faultless. When we have called for service, they have been prompt to assist us and with an Australian based call centre, this is a welcome bonus. Highly recommend.