Firstly, Internode provided excellent service in our transition from ADSL TO NBN with Nodephone. The delivered Modem/Router was pre-programmed with our account details and the Nodephone line was soon adjusted to minimise noise. This service fully meets our home requirements at a reasonable cost.

And again, a recent request for help in finding the cause of apparently undelivered E-mail was met by firstly patiently walking us, an elderly couple, through our E-mail setup and then testing its operation. The earlier test messages I had sent to myself were then found to be in our Spam folder.

Having been with Internode for more than 17 years I haven't seen any need to change ISP providers, even when moving to Melbourne. The service is reliable with only very few issues along the way.

No problems, works very well. Im very happy with the service. From day 1 there have been absolutely no issues. I wiuld highly recommend this service to anyone contemplating broadband

Apart from early teething problems and only one slight hiccup recently
I have been without any problems whatsoever.
Always received excellent, immediate and professional service from Internode Techs.
I would recommend Internode service to everyone

My connection has been very reliable and has not had any dropouts and as for the tech support, was very efficient in assisting me when the software was a the problem

As a long term customer I can confirm that I haven't experienced any issues with Internode. Upgrading to NBN in 2022 was seamless. However I was assured by a representative that i would keep my pre-NBN phone number. On the day of installation I was given a new phone number so something wasn t communicated. Telephony staff are knowledgeable and easy to understand.

Other providers are much cheaper for the same product, with one company offering speed >50mbps & unlimited data at $60/m.
I stay with Internode because the service is exceptional; connection is reliable.

Regular, reliable, helpful. Speed is OK. Only problem is with associated Mobiles product due to poor local signal. Telephone service response times seem to have increased since iiNet takeover. Support call center employs Australians. I'm definitely not racist but much easier to understand if you have poor telephone speech recognition. In spite of being with Internode for twelve years they failed to upgrade me from heritage contract to three times higher allowance for same price until I complained.

it works well in off peak times. When there are many using the NBN it gets much slower and drop outs are more often. It is as good as what is available. We have had great service from the internode staff over many years.

Very reliable internet. Have been with them for years. On the rare occasion I have had a problem it has been at my end and so good to immediately speak to a clearly understandable and efficient person who sorts me out straight away.

I am a senior citizen, My internet always work well. If I ever have any troubles it is usually something I done wrong the online team And being able to go into the shop is for me priceless .

I have been with Internode for years,ever since broadband.I have only suffered very few and minor cut outs and these only ever last for about 30 seconds or so.All communication has always been handled promptly and any problems,to which there were few,were always sorted out in an efficient,courteous and prompt manner.
I highly recommend this company to anyone who wants a great ISP.
Well done Internode and keep up the great work.

Saturday last I lost connection to the internet for my Internode home service. I used the callback facility when I logged the call and the response time was as advised. At the time the service was down in my area so restoration was not possible. The mobile phone service from another provider appeared to have the same problem as an internet connection was not available through the phone. Later in the day I again contacted the Help Desk and the support person quickly walked me through a fix on the modem and service was restored. Please be advised no money has changed hands for this review. :-)

After many years with Internode we have never encounted a problem including a lightning strike on our home that there wonderful,courtious and patient staff could not resolve. There call back is always within there stated time frame if not earlier.

Have had minimal trouble, easily fixed at you end, with NBN and Internode modem. Your staff, as always, are patient and helpful. Haven't had to wait for callback more than 30 minutes

My enquire related to how internode gets notified about spam and spam rates.I was advised that when I move content to the spam folder, internode is able to view this and take necessary action.

Our Bronze service has been very reliable over the many years we have been with Internode. A very few short outages and one which lasted for around a week. The latter was traced to a failed undersea cable pre NBN. Internode were realistically helpful as the problem was beyond their control and adjusted charges shortly after. Customer service has always been professionally respectful and relevant.