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Internode NBN Questions & Answers
NBN 50 (Gold), NBN 12 (Bronze), NBN 100 (Platinum), NBN 25 (Silver)5 questions from our users
Alex W.asked
It seems that Internode is good in SA and Vic. How about NSW?
1 answer
Customer ServiceInternode
Hi Alex,
We think our service is great across the country!
Ideally, it comes down to several factors:
* The connection type you have
* The infrastructure that connection runs over.
Have a chat to our teams via 13 66 33 and they can help.
- L
David H.asked
Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.
1 answer
Customer ServiceInternode
Hi David,
Use will be counted from the time the service was activated, so it should be updated shortly, if not already.
-L
mahasked
I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??
1 answer
Customer ServiceInternode
Hi Mah,
There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.
- L
Karen D.asked
If I was to connect will the speed be better than my current provider? Can I get FTTP connection?
2 answers
Customer ServiceInternode
Hi Karen,
There are a lot of factors that influence your speeds and it would be hard to tell you with any certainty that we could do any better without some more information. We'd definitely suggest checking in with our team on 13 66 33 so we can help take a more detailed look into what's available and give you the best advice possible.
- T
Fabulous thank you
Les Skarrattsasked
Hi guys or girls .
After dealing with Telstra for 3 & 1/2 months I'm starting to get a little ticked off with Telstra .
I need NBN connection to our and Telstra keep on telling they can't find me on nbn system yet I have done the search on nbnco and your address search and find it straight away we are NBN ready . We need a NBN box (bass unit ) installed in our home plus a modem . My address for NBN is on the street behind me but to install NBN at my house you have to come to my mailing address I'm the Lane behind as we are in the unit .
Can you help Telstra have no idea and after spending some 16 hours on the phone explaining 50 times they still don't get . Please help sick of talking to these clowns
1 answer
Customer ServiceInternode
Hi Les,
We can certainly help look into the logistics of installation at the address. The discrepancy likely stems from any cable records possibly not reflecting the exact street address for mail and the like, however we can definitely work through this to try and submit an order for you. Give us a call on 13 66 33 or send us a message via our contact page ( and we'll be happy to help out.
- T
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Best Internet & Mobile Phone Service Providers in 2020!
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.22 May 2022
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