I've been with Internode for many years and recently upgraded from an old plan. I think their biggest asset is their call centre staff, located in Australia. Staff are efficient, do what they say they will do in a timely manner and actually speak English. As the COVID-19 experience has shown us, supporting companies which operate in our own country makes a lot of sense.

Internode has been easy from the start. They troubleshoot effectively even if I'm not sure what I'm doing and changed over my receiver to boost service without me asking. My info (billing/usage/ services) is all online and accessible.

I have been a customer with Internode for well over ten years and as of yet not considered changing providers.Internode have always treated me well and with respect.I have found their plans well priced,reliable and with good amounts of data up/downloads.The fact that their call centres are actually in Australia and manned by people who can speak english fluently and clearly (unlike a few other well known companies) is a huge drawcard for me.Any inquiries are attended to in a friendly,timely and proffessional manner,as a customer i feel valued which is becoming a rare thing nowdays!

Went out late at night and did not come back on until mid morning next day, upst setting in my TV recorder no phone etc hope this does not happen too often???

I am now retired and find more time on my hands which means I spend more more time on the Internet looking for cars parts etc. I wanted to upgrade my monthly allocation and found this transaction seamless and without any hassle. I bought an extra monthly download to tide me over and had password problems - I rang the helpdesk and has immediate resolution without any problems. Courteous, polite and professional help always.

regards,

BRS

I have been with internode for a few years now.
Always have reliable connection.
If I've had any questions the phone staff have always helped.
No long waiting time.. and you actually speak to someone in this country

I have found the customer service from Internode to be excellent (on more than one occasion). Recently needed to increase my download limit as working from home due to Corona virus. Plan was increased and the rollover date was kindly brought forward and at no extra charge for the remainder of the month. They went above and beyond without being asked. Was really appreciated.

We are on wireless internet which can have problems occasionally, but on the whole it has been better than feared. If we do have any internet problems we know we will get wonderful assistance from the crew at Internode. We have been with them for perhaps 15 years and they have always been able to quickly resolve any problems.

We have found the service proved by Internode to be very reliable and professional - in particular the staff are very helpful and caring. We do not not have a problem with drop outs with the service provided, since going wireless NBN and we are in FNQ.

I have been with internode for years and never any problem- local support and excellent staff and systems and switching to NBN was effortless - great company and happy to highly recommended

The service is always running at speeds that are advertised. Every time I've needed to call tech support, the customer service is way beyond exceptional. They're always helpful and knowledgeable.

Every time I ever have an issue internode responds quickly and accurately to solve it. They are utterly reasonable about everything and commit to ensuring our connection always works. When it doesn’t, which is very rare, internode doubles down on its service guarantees.

Has been going well now for a long time, just lately though there has been a little drop out in early evenind peak periods. I think this is to be expected with a lot working from home and also students coming home goin on line.

My internet download speeds are horrendous despite speed test readings suggesting otherwise, but Goran did everything other than come to my house to change over the modum to try to fix the issue

I have not experienced any problems. Internode has been my service provider through ADSL to NBN and I have always found the service, back up, trouble shooting and plan changes to be faultless.

Reliable and dependable service with consistent speeds. The customer service team is always very helpful. Definitely recommend. It be review needs thirty words to validate so word word word word

I have been an Internode client for 20 years, from dial-up to ADSL and now NBN. Throughout this time I have always been impressed with the delivery and professional service

Contacted Internode to have NBN connected, I’ve used Internode even before they were Internode and never had an issue they caused. Logical that when needing NBN in Canberra too. Can’t say positive things about the first NBN Co tech that came out but a week later the second NBN Co Tech was great. Dealing with Internode was painless and greatly appreciated

Signed up for NBN 25/5, wanted to up speed immediately, now have to wait a month? What's so difficult about this?

Was also told that our Archer D7 wouldn't work, so went out and bought a new router ($250) later found out the D7 works with FTTC with a firmware update.

The connection requires VLAN tagging and PPPoE which is cumbersome and completely unnecessary. Internode, get with the times.

I am very grateful for the expertise and patience of the problem solvers at Internode. Whenever my service is interrupted one phone call has resulted in either an immediate solution or an explanation of why the problem is with my server or with Netflix.
I could not ask for better service.