??!

Reviews

4.7

96 reviews
5
(75)
4
(15)
3
(3)
2
(1)
1
(2)
  • Value for Money
    4.6 (88)
  • Transparency
    4.8 (76)
  • Customer Service
    4.8 (87)
  • Adequate Speeds Yes (95%) · No (5%)
Previous
Next
saz

sazSouth East Queensland, QLD

  • 6 reviews

Internode are great

published

internet has been great it don’t drop out to often either, they deal with customers very well and are helpfull, I recommend them It’s a good company thanks guys, awsome

1 comment
Internode
Customer ServiceInternode

Thanks so much for the kind words of praise, saz!

- L

Never had a problem with Internode, great speeds and very reliable

published

I've been a customer with Internode for decades and never looked back. Sometimes it's worth to pay a little extra to receive excellent service, great speeds and a reliable Internet connection in return. They let you use a VPN service to protect your privacy, which is very important to me in today's hostile climate. Totally recommended!

1 comment
Internode
Customer ServiceInternode
Max Weylandt

Max WeylandtCentral, SA

Internode reliability

published

The connection and service have been very reliable. I have only had twice had to contact internode. Firstly to prevent the wifi signal from the modem being available to neighbors or passers by which was handled with ease. Secondly my problem of yesterday re being unable to send emails. This problem was solved and fixed expertly by your Mikail Ford.

1 comment
Internode
Customer ServiceInternode

Max, thanks for your kind words and praise for our team, including Mikail! We are super proud of the team that we have, so we couldn't be happier that your time with us has been so positive.

- L

Internet Service Providers

Find out how Internode NBN 25 (Silver) compares to other Internet Service Providers

Know better, choose better.

Compare all

Very reliable

published

Have had no issues with service. Speeds as promised when signing up. Installation seamless. Tech support has been excellent when needed. Have had very few dropouts. Very happy with Internode.

1 comment
Internode
Customer ServiceInternode

Thanks so very much, Jeanette! We couldn't be happier to hear that you're so delighted with us.

- L

DavidB

DavidBGippsland, VIC

Great service. No problems

published

Connection reliable - only one or two breaks of service in 10 years. Easily fixed via phone - not a fault of Internode. Would always recommend to others looking to change their providers.

1 comment
Internode
Customer ServiceInternode

Thanks for the awesome recommendation DavidB, we are over the moon to hear this!

-L

LouiseD

LouiseD

  • 2 reviews

Consistent, quality connection

published

I have used Internode for nearly ten years and the level of service and quality of connection are why I stay with them. I am part of an independent international survey to check on the reliability of my broadband connection and the monthly report card shows Internode is delivering at maximum level for 99.5% of the time. Calls to internode infoline are to local ( not outsourced overseas companies) Adelaide people who really know their stuff. Can’t be happier.

1 comment
Internode
Customer ServiceInternode
Squiz

SquizMetropolitan Adelaide, SA

Excellent, No problems at all.

published

I have had no issues with "drop outs" or any connection problems, all very straight forward.
In fact if I had any enquiries at all, I have always found the friendly people on the Help Desk, very helpful.

1 comment
Internode
Customer ServiceInternode
Matt

MattWide Bay-Burnett, QLD

Always there when you need them the most

published

Connection has been super reliable and fault free. The only issue I have experienced in 10 years was fixed quickly and painlessly .... in my opinion this is the best Australian provider out there A+++++ can highly recommend

1 comment
Internode
Customer ServiceInternode

Matt, thanks for bring an amazing A++++++++ customer for us, too, as well as for your 10 years with us!

- L

Simply the Best

published

Despite the NBN mess created by the Government Internode is a vey reliable provider, yes there is the odd dropout, but not as much or as bad as with other popular providers.
The company has always resolved any problems I encounter with efficient and speedy actions.
I will and did recommend Internode to anybody,

1 comment
Internode
Customer ServiceInternode

Maurice, thanks for the wonderful recommendation - we couldn't be happier to hear this!

- L

Internet Service Providers

Find out how Internode NBN 25 (Silver) compares to other Internet Service Providers

Know better, choose better.

Compare all
Happy Internet Customer

Happy Internet CustomerFar North Queensland, QLD

Support when you need it.

published

So often now the sales team is awesome and the service team..... well, in some companies under resourced. These guys are service superstars, easy to understand, patient and courteous! Problem solved by a human willing and able to help. Legends!!

1 comment
Internode
Customer ServiceInternode

Thanks so much, we are absolutely stoked to hear this!

- Leo

JBZ

JBZSouth East Queensland, QLD

ATTENTION RETIREEES

published

I've been with Internode for a few years and find the service to be very reliable. As a retiree and not tech savvy, I've found that the people at Internode are the best people to help us. Any questions/problems I have are answered (in English) and nothing's too much trouble, so don't hesitate to put your internet in their very capable hands!

1 comment
Internode
Customer ServiceInternode

What a wonderful recommendation, JBZ! Thank you so very much!

- L

Amazing Company!

published

I have always been treated in a friendly and respecful manner, the service people always get on top of issues efficiently and quickly, and they have good prices. Any issue I have ever had was explained to me and the staff have never been anything but friendly no matter how many questions I ask. I have been with Internode for many years and will continue to use them as long as possible.

1 comment
Internode
Customer ServiceInternode

We couldn't be happier to hear this, as we do work hard to offer the best services that we can. Thank you for trusting in us!

- L

Colread

ColreadHobart, TAS

Fantastic service.

published

Connection has never let me down. Have been able to easily purchase extra data when necessary. Company employees are always very polite, patient and give clear explanations. I am totally satisfied with Internode and would recommend to anyone.

1 comment
Internode
Customer ServiceInternode

Thank you for your review and recommendation, Colread! Awesome to hear how highly you rate us and we're pleased to know how happy you are with the service and support we deliver! - T

Dave

DaveGreater Melbourne (Metropolitan), VIC

Internode is awesome. Great service with the service team being onshore. Have tried other providers but they're the best

published

Great connection with no service issues. Ran out of data mid month and internode helped easily updated and get the service ruining within an hour. Couldn't be happier with my choice of provider

1 comment
Internode
Customer ServiceInternode

Delighted to hear that, Dave! Thank you so much for sharing your appreciation and support here. We really value it and your feedback as we continue to work on delivering excellent services and support to all our customers :) - T

Great company, great service

published

I’ve been with Internode now for more than ten years. Any time I’ve had to call they’ve answered promptly and been incredibly helpful. Can’t recommend them highly enough. I had to change my payment and when that was sorted quickly and efficiently he told me that I had an older plan and could go on to a cheaper plan for the same package. I really appreciate that I always get someone in Australia who answers the call and helps out. Great company

1 comment
Internode
Customer ServiceInternode

Heather, this is awesome! Cheers for the amazing review!

- L

Internet Service Providers

Find out how Internode NBN 25 (Silver) compares to other Internet Service Providers

Know better, choose better.

Compare all

Works well for this household. Excellent service

published

Connection excellent. We have upstairs downstairs issues with wifi intermittently All problems have been resolved efficiently. Were previously with a more expensive reputable competitor. Internode much better in problem resolution and don’t overcharge in billing

1 comment
Internode
Customer ServiceInternode

Fantastic to have you with us and happier for it, Kowalski! Thanks very much for choosing us along with sharing your experience and appreciation! - T

Pasqua

PasquaPerth, WA

  • 3 reviews

I have been with internode for many years for home and work. They are highly recommended.

published

Have not had any major issues with internode and smaller issues were dealt with very fast and respectfully. Connection has been reliable with a few minor drop outs that only lasted less than 2 minutes. Happy overall.

1 comment
Internode
Customer ServiceInternode

Excellent to hear that you're happy with us in terms of service and support! Thank you very much for sharing your review and appreciation, we really value it! - T

Arlbill

Arlbilladelaide

  • 4 reviews

High Quality Tech Support

published

We've had a couple of NBN issues. Most recently, the tech support person was very helpful, knew his stuff and I was not kept on hold for long. Much better phone service than we get elsewhere. We do get some service outages and I suspect these are not Internode's fault but are associated with the second-rate FTTN connection adopted by the NBN. Thanks, Mr Turnbull.

1 comment
Internode
Customer ServiceInternode
Danny S.

Danny S.North Queensland, QLD

Love the service and support

published

I have been a long time customer on and off as I have always found Internode to be the best not just for the connection but for the service and support. and I recommend them to all my friends.

1 comment
Internode
Customer ServiceInternode
Louise

LouiseHobart, TAS

Excellent service

published

When I call internode I speak to someone in Australia. They work through technical and plan issues. Waiting time is minimal. Service has generally been very good. The employees are knowledgeable.

1 comment
Internode
Customer ServiceInternode
See all Internode reviews

Questions & Answers

Sorry, there are no questions about Internode NBN 25 (Silver) but you can read 34 questions about Internode.

Get an answer from our members and Internode representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9(379)
Launtel

Launtel

4.9(281)
MATE

MATE

4.4(2,122)
Harbour ISP

Harbour ISP

4.2(991)
Bordernet

Bordernet

4.7(65)
OptiComm

OptiComm

4.1(361)
OntheNet

OntheNet

4.7(56)
Lizzy

Lizzy

4.5(55)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.