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sazSouth East Queensland, QLD
- 6 reviews
Internode are great
internet has been great it don’t drop out to often either, they deal with customers very well and are helpfull, I recommend them It’s a good company thanks guys, awsome
1 comment
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Never had a problem with Internode, great speeds and very reliable
I've been a customer with Internode for decades and never looked back. Sometimes it's worth to pay a little extra to receive excellent service, great speeds and a reliable Internet connection in return. They let you use a VPN service to protect your privacy, which is very important to me in today's hostile climate. Totally recommended!
1 comment
Customer ServiceInternode
Thanks very much for your feedback! We very much appreciate you taking the time to do so, and for staying with us over the years!
I'm sure you already know, but if there's ever anything that we can a... Read more
ssist you with please do not hesitate to get in touch and our team will be happy to help!Similar opinion? Write a review on ieatwords.com.au!
Max WeylandtCentral, SA
Internode reliability
The connection and service have been very reliable. I have only had twice had to contact internode. Firstly to prevent the wifi signal from the modem being available to neighbors or passers by which was handled with ease. Secondly my problem of yesterday re being unable to send emails. This problem was solved and fixed expertly by your Mikail Ford.
1 comment
Customer ServiceInternode
Max, thanks for your kind words and praise for our team, including Mikail! We are super proud of the team that we have, so we couldn't be happier that your time with us has been so positive.
- L
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Very reliable
Have had no issues with service. Speeds as promised when signing up. Installation seamless. Tech support has been excellent when needed. Have had very few dropouts. Very happy with Internode.
1 comment
Customer ServiceInternode
Thanks so very much, Jeanette! We couldn't be happier to hear that you're so delighted with us.
- L
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DavidBGippsland, VIC
Great service. No problems
Connection reliable - only one or two breaks of service in 10 years. Easily fixed via phone - not a fault of Internode. Would always recommend to others looking to change their providers.
1 comment
Customer ServiceInternode
Thanks for the awesome recommendation DavidB, we are over the moon to hear this!
-L
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LouiseD
- 2 reviews
Consistent, quality connection
I have used Internode for nearly ten years and the level of service and quality of connection are why I stay with them. I am part of an independent international survey to check on the reliability of my broadband connection and the monthly report card shows Internode is delivering at maximum level for 99.5% of the time. Calls to internode infoline are to local ( not outsourced overseas companies) Adelaide people who really know their stuff. Can’t be happier.
1 comment
Customer ServiceInternode
We are absolutely stoked to hear this, LouiseD! We do work hard to provide a strong, reliable service, so to hear your connection is working so well and that you're so happy with us is brilliant.
Thanks!... Read more
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SquizMetropolitan Adelaide, SA
Excellent, No problems at all.
I have had no issues with "drop outs" or any connection problems, all very straight forward.
In fact if I had any enquiries at all, I have always found the friendly people on the Help Desk, very helpful.
1 comment
Customer ServiceInternode
Cheers Squiz!
We're always happy to help and to hear that your connection has been so reliable to what we want to see. ... Read more
Thanks for getting in touch! - LSimilar opinion? Write a review on ieatwords.com.au!
MattWide Bay-Burnett, QLD
Always there when you need them the most
Connection has been super reliable and fault free. The only issue I have experienced in 10 years was fixed quickly and painlessly .... in my opinion this is the best Australian provider out there A+++++ can highly recommend
1 comment
Customer ServiceInternode
Matt, thanks for bring an amazing A++++++++ customer for us, too, as well as for your 10 years with us!
- L
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Simply the Best
Despite the NBN mess created by the Government Internode is a vey reliable provider, yes there is the odd dropout, but not as much or as bad as with other popular providers.
The company has always resolved any problems I encounter with efficient and speedy actions.
I will and did recommend Internode to anybody,
1 comment
Customer ServiceInternode
Maurice, thanks for the wonderful recommendation - we couldn't be happier to hear this!
- L
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Happy Internet CustomerFar North Queensland, QLD
Support when you need it.
So often now the sales team is awesome and the service team..... well, in some companies under resourced. These guys are service superstars, easy to understand, patient and courteous! Problem solved by a human willing and able to help. Legends!!
1 comment
Customer ServiceInternode
Thanks so much, we are absolutely stoked to hear this!
- Leo
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JBZSouth East Queensland, QLD
ATTENTION RETIREEES
I've been with Internode for a few years and find the service to be very reliable. As a retiree and not tech savvy, I've found that the people at Internode are the best people to help us. Any questions/problems I have are answered (in English) and nothing's too much trouble, so don't hesitate to put your internet in their very capable hands!
1 comment
Customer ServiceInternode
What a wonderful recommendation, JBZ! Thank you so very much!
- L
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Amazing Company!
I have always been treated in a friendly and respecful manner, the service people always get on top of issues efficiently and quickly, and they have good prices. Any issue I have ever had was explained to me and the staff have never been anything but friendly no matter how many questions I ask. I have been with Internode for many years and will continue to use them as long as possible.
1 comment
Customer ServiceInternode
We couldn't be happier to hear this, as we do work hard to offer the best services that we can. Thank you for trusting in us!
- L
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ColreadHobart, TAS
Fantastic service.
Connection has never let me down. Have been able to easily purchase extra data when necessary. Company employees are always very polite, patient and give clear explanations. I am totally satisfied with Internode and would recommend to anyone.
1 comment
Customer ServiceInternode
Thank you for your review and recommendation, Colread! Awesome to hear how highly you rate us and we're pleased to know how happy you are with the service and support we deliver! - T
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DaveGreater Melbourne (Metropolitan), VIC
Internode is awesome. Great service with the service team being onshore. Have tried other providers but they're the best
Great connection with no service issues. Ran out of data mid month and internode helped easily updated and get the service ruining within an hour. Couldn't be happier with my choice of provider
1 comment
Customer ServiceInternode
Delighted to hear that, Dave! Thank you so much for sharing your appreciation and support here. We really value it and your feedback as we continue to work on delivering excellent services and support to all our customers :) - T
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- NBN 25 (Silver)
- Verified customer
Great company, great service
I’ve been with Internode now for more than ten years. Any time I’ve had to call they’ve answered promptly and been incredibly helpful. Can’t recommend them highly enough. I had to change my payment and when that was sorted quickly and efficiently he told me that I had an older plan and could go on to a cheaper plan for the same package. I really appreciate that I always get someone in Australia who answers the call and helps out. Great company
1 comment
Customer ServiceInternode
Heather, this is awesome! Cheers for the amazing review!
- L
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Find out how Internode NBN 25 (Silver) compares to other Internet Service Providers
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Works well for this household. Excellent service
Connection excellent. We have upstairs downstairs issues with wifi intermittently All problems have been resolved efficiently. Were previously with a more expensive reputable competitor. Internode much better in problem resolution and don’t overcharge in billing
1 comment
Customer ServiceInternode
Fantastic to have you with us and happier for it, Kowalski! Thanks very much for choosing us along with sharing your experience and appreciation! - T
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PasquaPerth, WA
- 3 reviews
I have been with internode for many years for home and work. They are highly recommended.
Have not had any major issues with internode and smaller issues were dealt with very fast and respectfully. Connection has been reliable with a few minor drop outs that only lasted less than 2 minutes. Happy overall.
1 comment
Customer ServiceInternode
Excellent to hear that you're happy with us in terms of service and support! Thank you very much for sharing your review and appreciation, we really value it! - T
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Arlbilladelaide
- 4 reviews
High Quality Tech Support
We've had a couple of NBN issues. Most recently, the tech support person was very helpful, knew his stuff and I was not kept on hold for long. Much better phone service than we get elsewhere. We do get some service outages and I suspect these are not Internode's fault but are associated with the second-rate FTTN connection adopted by the NBN. Thanks, Mr Turnbull.
1 comment
Customer ServiceInternode
If there's ever an issue you're always welcome to check in with the team on 1300 788 233 so we can look into it and help determine if there's a known issue, Arlbill. Thank you very much for your revie... Read more
w, it's awesome to hear that the team are of assistance and we'll continue working to help deliver a 5/5 experience wherever we can. - TSimilar opinion? Write a review on ieatwords.com.au!
Danny S.North Queensland, QLD
Love the service and support
I have been a long time customer on and off as I have always found Internode to be the best not just for the connection but for the service and support. and I recommend them to all my friends.
1 comment
Customer ServiceInternode
Thank you very much for leaving you review and being so supportive of us over the years, Danny. Fantastic to hear that over the years we've earned that level of dedication and support from you through... Read more
our own dedication to quality connections and customer service. - TSimilar opinion? Write a review on ieatwords.com.au!
LouiseHobart, TAS
Excellent service
When I call internode I speak to someone in Australia. They work through technical and plan issues. Waiting time is minimal. Service has generally been very good. The employees are knowledgeable.
1 comment
Customer ServiceInternode
Thanks Louise!
You've nailed what we are known for and we always are happy to help, so please free to call on us as you need us!... Read more
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Customer ServiceInternode
Thanks so much for the kind words of praise, saz!
- L