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Reviews

4.5

454 reviews
5
(333)
4
(68)
3
(13)
2
(8)
1
(32)
  • Value for Money
    4.4 (431)
  • Transparency
    4.5 (409)
  • Customer Service
    4.6 (435)
  • Adequate Speeds Yes (89%) · No (11%)
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Rasfer

RasferSoutheast, SA

Great Value and Service

published

I have been with Internode since the very beginning of their business. The reason I am still with them is their ongoing commitment to customer service which includes their technical and sale divisions.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Best customer service

published

I've been with Internode for many years and they are always efficient and easy to deal with, providing individual care for all clients, especially loyal customers. NBN installation went very smoothly and I would highly recommend.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks so much for your review and rating, HC! :D - Glad we could make your move to NBN a smooth and enjoyable process! - T



Is a great service and good support

published

There has been the occasional usual issues from time to time as with most providers but internode are always happy to help and fix the issue pretty quickly. I Would recommend

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks for the awesome recommendation, Paul! We're stoked to hear this - cheers!

- L



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Premium Australian internet provider

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2010
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Awesome service

published

I have not had any trouble with my internode NBN service. I contacted internode to see what my options were to upgrade and it was all done quickly and easily. Love internode!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thank you so much, LoisD! We are very happy to have been able to help with your upgrade to NBN for you. Thanks for sticking with us!

- L

Internode is the best

published

Even though they are really part of TPG now, they keep their original customer service, which is simply the best. Also, their value for money and technical support very good.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Cheers for the shoutout and your review, R.JC! Excellent to hear we haven't missed a beat in our service and support. - T

Excellant

published

I used all my data as i am housebound and they were very helpful.I have never had any problems except when i moved with the Nbn.
Ihave been with internode for about 13 years and have recommended them to several people

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Contract TypeMonth-to-month
See all answers
1 comment
Internode
Customer ServiceInternode

Thank you very much for calling in to our team for assistance and glad we could assist you, Unsure. We appreciate your support over this decade and beyond! - T

Liz

LizSydney, NSW

Long term customer but not happy

published
Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Data TypeUnlimited Data
See all answers
9 comments
Internode
Customer ServiceInternode
Liz
Liz
Internode
Customer ServiceInternode

Hi Liz, did you have a related ticket number from your contact and case we could use to look into this further and help ensure that this is being followed up? - T

sutho

suthoSydney, NSW

  • 3 reviews

Long term customer

published

These guys have always looked after me over the years with ADSL connection issues at my house prior to NBN and general trouble shooting.
Never had reason to change for over 15 years. I've always been happy with their support.
No drop outs here. I just tested 46.9 up and 18.2 down. On NBN Gold unlimited.
Still happy with Internode

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJune 2005
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Absolutely fabulous review here, Sutho! Thanks for sharing your appreciation and support of us and the team :) - Happy 15 years and here's to many more! - T

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Trevor

TrevorIllawarra, NSW

my experience with Internode

published

get great service from Internode,support staff are very knowledgeable and friendly have only had one short outage,would highly recommend Internode as an ISP provider,great speed on the gold 50 plan,

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Cheers Trevor! We're stoked to hear this and thank you for your awesome review!

- L

Dilbere

DilbereDarling Downs, QLD

  • 2 reviews

Everything I could ever want or need, and more

published

I've been a happy and contented Internode customer for over 10 years. Their internet services are superb with excellent NBN plans and competitive pricing. Customer service is second to none with a positive and friendly attitude. Any problems I've had they have taken care of it in a professional and timely manner preventing me from any down time. Helpful, friendly, professional, everything I need in an ISP. If I could rate them with stars, I would give them 10 out of 10. An Australian company whom I cannot recommend high enough to anyone wanting the best.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2009
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Whoa, thanks so much, Dilbere! This is a wonderful review and we couldn't be happier to read it!

- L

Great service when it's needed

published

Support staff are knowledgable with a positive 'can do' approach to resolving any issues. Friendly and professional staff who provide great customer support. Usually quick response times and good follow up.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks so much, Elaine! We'll continue to be 'can do', for you!

- L

Perfect service in all areas

published

Perfect service, even when I had a problem (drop outs and slow internet) that was not Internode's fault, they helped till it was solved. A new modem was also supplied, that was thought to be faulty, which worked out was not faulty.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2004
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Jenny, cheers for your review! We are so happy to hear that we were able to sort out your internet service for you.

- L

Driver1981

Driver1981SUCCESS

Great service from a great company

published

The NBN service from Internode is excellent. They have excellent customer service and local call centres. I recommend Internode to anyone. Don’t fall for cheap imitations. This company have great prices and great service.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Wow, this is awesome, Driver1981, thanks so much!

- L

Wens

WensMetropolitan Adelaide, SA

  • 2 reviews

Good customer service

published

Connection is very reliable, but slow at certain times.
Have had no issue with connection, but with my mail account.
The internode person, was extremely helpful, patient and knowledgeable. After a very long and detailed conversation, he was able to provide the correct solution and the mail account is working again. He was courteous, extremely patient and I was really pleased with the service provided.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2011
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Great to see that we were able to lend a hand, Wens! Thanks for letting us help you!

-L

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Marc

MarcSouth East Queensland, QLD

Internode NBN Rocks!

published

Internode provides a very reliable NBN service and their customer service is always excellent. Every time I have experienced external or internal issues with our NBN, Internode has resolved them in the first call.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

This is awesome Marc, thanks so much!

- L

Helpful Help Centre

published

Recently I was notified that I was about to use all of my data allowance for the month. I had upgraded to the next higher plan which has unlimited data, unfortunately this wasn't due to commence for another week. I rang Internode and they upgraded me the new plan immediately at no cost. That's great service.

Customer Service
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks for allowing our team the chance to jump in and to process the upgrade for you, Chris! We're stoked to have been able to help you.

- Leo

Peter Z

Peter ZGreater Melbourne (Outer), VIC

Does all that I require at the moment

published

We have only experienced the occasional dropout, probably caused from a combination of inclement weather when everyone would have been inside, plus onset of school holidays when heaps of people would have been utilising the system.
When we had one small problem, the support staff at Internode were extremely courteous and helpful and assisted me to resolve the issue first up and everything is working fine now

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJuly 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Excellent to hear the team were able to help you out during your call, Peter. Thank you very much for sharing your positive experience and support with us here. - T

It does was it says it is going to do!

published

Simple and straight forward set up process with reliable internet coverage. Had a couple of hiccups with data overuse as you are not automatically informed when you reach or exceed your data allowance. This has been resolved now by upgrading at minimal cost to the unlimited data plan. Important thing is service team are local and they deal with your inquiry in an efficient and friendly manner.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Cheers for the review and rating there, Keith! Glad to hear that the team had your back in sorting out the upgrade of the plan. - T

69 y.o. Muso

69 y.o. MusoSydney, NSW

Could not ask for better

published

I have been online since about 1993, with several ISP's. Internode is by far the best and I am a completely satisfied customer. I think I've been with Internode for about 11 years. Connection excellent, and on the occasions I've called support they've been invariably helpful. Any problem I've had (new machines etc) has been solved. I am not getting paid for this review.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks so much, Muso! You've seen so many changes in the modern internet over the years (early HTML for instance) so for you to be so happy with us is a massive compliment and one that we're very happy to hear. Again, our thanks!

- L

Page 1 of 23
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Questions & Answers

Alex W.

Alex W.asked

NBN 50 (Gold)

It seems that Internode is good in SA and Vic. How about NSW?

1 answer
Internode
Customer ServiceInternode

Hi Alex,

We think our service is great across the country!

Ideally, it comes down to several factors:

* The connection type you have
* The infrastructure that connection runs over.

Have a chat to our teams via 13 66 33 and they can help.

- L

David H.

David H.asked

NBN 50 (Gold)

Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.

1 answer
Internode
Customer ServiceInternode

Hi David,

Use will be counted from the time the service was activated, so it should be updated shortly, if not already.

-L

mah

mahasked

NBN 50 (Gold)

I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??

1 answer
Internode
Customer ServiceInternode

Hi Mah,

There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.

- L

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