Internode NBN 50/20 (Standard Plus) (page 2 of 10)

Subscribed to fibre optic NBN - 50mbps speeds. No dropouts, very stable. Customer service was very good when navigating signup. Had started the process with Aussie Broadband, but cancelled when I saw the great deal I ended up taking with Internode - $59 per month for first six months with 50/20 speeds. Free TP Link modem that rocks and no lock in contracts

I once had great service no drop outs and nearly always 50mbps speeds on a 50 plan then I moved 800 meters up the street and across the road, they told me I'm closer to the node now and can get a faster speed well that would require a connection that doesn't constantly drop out and when it is working get over 30 mbps and as for the so call tech help I emailed them on the 15th of march and still waiting for a response. so if you looking for an nbn provider internode is not the one to choose.

When I first signed up for Internode I was quite happy with the connection. I never had any drop outs and the speed was mostly as advertised.

However, I encountered an incompatibility issue with the modem they supplied (Archer VR1600V) and both my Xbox Series X and Xbox One X. For some reason, the connection drops out at least every 24 hours when connected via Ethernet cable. This issue has been documented extensively on the TP Link forums and they are certainly aware of it.

The first support technician I spoke to recognised the problem and...

NBN out now because of the floods for 9 days. It took Internode 6 days for them to notify me the NBN was down. This morning I received a text from Internode stating it was working again. IT WASN'T! 15 minutes later I received a text stating the NBN was down. Internode get your act together

Very poor internet service. Promising a speed of 50 mbps and delivering a speed of 2. Dropouts every hour.
Their tech support says there is no issue from their end. Ended up disconnected after 6 months of contract

I returned to Internode after some serious difficulties with sone other ISPs not providing the requested service (IPv6) and refusal to provide a stand alone NBN service. Internode were able to switch me to their service and activate the IPv6 in an afternoon- Most Impressive! which is the way the service has been since activation. No dropouts, great for streaming.

NBN has a part to play but internodes support and communication has been the pits loss NBN 19/12 still not connected due outage and NBN modem fried 2 x tech appointments arranged all cancelled arranged my whole day 2 x informed me to be home between 1-5pm 1 x cancelled day before next time after 3pm ? that day to say its cancelled said they would send HCF modem to replaced fried one then later said NBN responsible for this so didnt bother its the revolving door when you contact support 9 days of disconnection and counting ?????
My Rotten Toma...

I've been an internode customer since 2014. They used to pride themselves on local customer service. And once upon a time they were fantastic at it. These days however, the service has been appalling and the customer service has been awful. If you manage to get through to customer service, you're speaking to their office in South Africa or Manila in the Philippines. The phone lines are terrible. The support isn't much better. Ideally, you would be dealing with a situation where your NBN service is consistent, but regardless of your ISP this is...

My service has been extremely reliable ever since I connected over a year ago. The system has only crashed once during that time and the company actually kept me informed by e-mail as to their progress in repairing the system, which was back up within 12 hours or so.

Cannot recommend them enough! When I signed up, they noticed speed issues and assisted to fix them. Were more than willing to help, and was resolved. As for the ongoing NBN, never really had any issues at all. Regular contact for outages or issues. Very reliable and great customer service.

No dropoute in the past 6 months since joining this provider, and more importantly no buffering issues. When discount period finished after 6 months I was offered a further discount of 1 month of fees by agreeing to a further 6 months.

Their customer service/tech team are very customer-focused and are always keen to resolve any issues we may have. Everyone I've spoken to is based in Australia (no difficult-to understand accents) and easy to understand.

I have been with these guys for 6 years and overall had good experience. Network drop outs but customer service resolved my wi-fi issues satisfactorily. However this has been happening more frequently in recent months and it’s a pain because I have been working from home full time for 5 months. Maybe it’s the area I live in which causes network problems.

My account was connected on the second, and since being active for six months on the 50+ speed, it’s run like a dream.
No dropouts or issues, no buffering.
Always helpful staff on hand also.

Very satisfied with transferring my service when moving house. I had internet acess within 15min of turning on my router. This is in stark contrast to past experiences with Telstra who i was with for 5 years until finally making the shift to Internode after too many letdowns.

I called the help desk when the NBN disconnected at home today. The guy over the phone kept on asking me to check the light on my modem, despite me explaining the issue is from the NBN as the download and upload lights on the NBN box were flashing abnormal. Then all of a sudden he said 'Do you want to listen to me or hang up the phone', then next second, he just hang up.
I'm still in shock by such horrible customer service. I understand everyone will have some bad time, but if he couldn't make the day, a day off could help. And also that will save my time to call back again and explain to another customer care.

While there are NBN problems that a service provider can't control, Internode has always been the best of the bunch. In particular they have awesome technical support. I wouldn't be with anyone else.

I had a problem with many (but not all) web pages returning "server not found". This was not a problem the support person often saw. She followed up with her supervisor (no need for me to suggest it)and tried several options until the problem was solved (this was all on the same call - the only one I made). She also sent me a detailed email with how to fix it myself if it recurred in the future

Whenever I run a Speedtest, both the down and up speeds register as the maximum possible on my plan.
I'm very happy with Internode's technical reliability and on the rare occasions that I need it, their customer phone support.

The network is great but the customer service is the real reason I'm so satisfied with Internode. I have recommended multiple friends to Internode and my friends are just as impressed as I am. It's so good calling an Australia call centre and being looked after by someone who is not only great at their job, but also cares to give you the best they can offer. I'll be a lifelong customer if they keep the focus on their customer.

Since switching to NBN our internet is faster, when we had only ADSL it was so slow.
The grandchildren couldn’t all be using their devices at the same time.
NBN has been excellent. The cost has also been reduced which is a big plus for us

have been with Internode for more than 2 years now. Needed to call on 2 occasions recently, both calls were answered quickly and the operators addressed all my questions within the call on both occasions.

We have had lots of problems with the NBN none of them the fault of Internode.I have contacted Internode when ever I have a problem and usually within 2 minutes I am speaking to a real person who stays on the line until the problem is fixed.

Most recently the Internode person agreed NBN was constantly crashing due to a NBN problem,they were on to them straight away for a priority service call which was organised within 24 hours,the problem has now been fixed.

Internode go into battle for you and push NBN when necessary.

Speaking to a person not a machine and getting someone who fixes the problem rather than passes the buck is fantastic.

Without doubt the best service provider I have ever dealt with.

I switched based on customer reviews. At last, a reliable NBN, reliable speed, minimal drop outs of just a few minutes - with a 50mbs package instead of 100 - I'm happy! :)

I would like to say Ive been using Internode now for a few years, and to be 100% truthful Ive not been happy with the service proved I was original getting speed of up to 45mbs and I was paying for that speed I was happy, then my speed drop to 13mbs and then over the year it has moved up and down, more recently my line had been terminated (I know this as I help the nbn technician repair my line, great guy did a good job), now getting to the current issue I'm having in the pasted 3 weeks or so Ive been getting random drop outs for up to 30 minut...