Dropouts occur mainly in the peak periods, otherwise we don't have any issues.
When we were setting up the system there were a few questions I had for tech support. The issues were dealt with promptly and in a very professional manner, using simply languages helped me to understand what I needed to do.

I have been with Internode for over 20 years. Prior to being swallowed up by iiNet, then TPG, they were a great company with a great product. Recent years have seen a gradual but unabated deterioration of speed, innovation and customer service. The past week or two, my ADSL connection has deteriorated further from a download sync of over 10mbs to around 5-6mbs. Also, whenever I reboot my modem, I am allocated an IP address from the TPG IP pool. I now have the opportunity to move across to NBN and sad to say, I won’t be staying with lnternode.

My connection has never been a problem i have no negative issues with Internode what so ever in fact over the past 20 years they have always been fantastic with their help with any technical issues i have had their staff have always been patient with an old man and i cant see why anybody could be dissatisfied with their service .

upon relocating to our current address 12 years ago when we got a usual 18m down we now usually get 4m it has been a sad progression I guess we could have changed but I could never see that that would have made a difference. now we are going to the NBN where the price goes up but the service doesn't seem to be going to live up to the increased cost.

Always reliable and happy with the service. We only have a couple of dropouts, which were dealt with punctually. Spoke with Internode expecting to wait 2 days but fixed promptly.

I've been with Internode for 10 years between about 2009 and 2022. Switched to another ISP when our NBN got connected. Internode was really good in the early years, I was very happy, but imo the service got worse after the take over. I had some issues with an aggressive customer support person, but that got solved after the manager listened to the phone recording. Still, it was a sour note for me. Overall, I found them to be a good ISP, but not as good as they used to be. I switched to one of the other big ones now, starting with an "O", and am still happy there. Will probably stay as long as I am.

Connection is 99.9% no issues with speed or disconnection. No dropouts and no issue with service.
Ring and the people at Internode are very helpful and work through any problems. Had had this connection
for over one year and can't fault it.

So far our connection has been better..No dropouts so far..
Only issue was very poor slow internet but after been guided through a Hard reset its working better..
The operator I spoke with was very helpful..

I have been with Internode for over 16yrs. I always recommend the company not least because the spectacular growth of the company has not diluted the service and customer support it has always offered. It has always offered the best NBN option/Internet option with plans to meet the individual needs of its customers. Would not go to any other company.

Never had a drop out. Have had great customer service every time I have rung. Would never have thought of internode until someone recommended it to me. I hear about Telstra and Optus connections going down all the time. They need to change providers.

Since connection to NBN, our connection has been very reliable. Dropouts are a thing of the past. We have only had a couple of dropouts, and these have occurred after storms. Internode investigate the problem quickly and push it through to a successful conclusion in a pleasant & helpful manner.

Terrible customer service, left with a $400 dollar bill for a service at old address that was unused when I tried to transfer my service over to new tenant. Id been a customer for 10 years and was trying to do the right thing and refer customers.

I have found the service very reliable, the only times I had problems with it they were working on the ABN.During those times I found Internode tech people very understanding and helpfull

very reliable and if i have a problem they fix it right away even if it is my fault and friendly customer service would say give them ago thank you

The connection is down sometimes and have to keep restarting or wait for it to get better.
Tech team cant do much but keep following the troubleshooting steps, which works sometimes.

Had consistent slow internet speeds for over 6 months. Every call to internode, they reset the port, 24 hours later, back to under 2mbps. Call to get permanent fix - was told will cost $200 in technician fee, or I can go to another provider for NBN. they have no accountability or care if customers stay or are happy.
time to change providers.