Reviewer Photos & Videos
- Satellite NBN 25
- Verified customer
Has been good
I have found everything to be great. Friendly installer friendly and helpful phone consultants. Follow up from iPstar has been great and informative. Would recommend them to any person to use
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
- NBN 50
- Verified customer
Quick, fuss free connection.
Signed up after a google search, amazed that I was connected the very next day.
Cheaper than the main contenders, and haven't had the slightest drama.
Just good steady internet at a great price.
1 comment
IPSTAR B.Ipstar
Hi Chris, Thanks! we try making it as easy as we can!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Perfection on the phone
My daughter was on zoom for dance lesson and it crashed. Over an 1 1/2hr on the phone to sort out the problem. Having an autistic child who needs the internet we couldnt live without it. The gentleman was wonderful kind compassionate spent time explaining everything to us so we could understand. When the kids came in to say thank you he acknowledged them. Fantastic NEVER EVER leaving this company. If i could give employee of the month he should win it for the year.
3 comments
IPSTAR B.Ipstar
Hi Dee, Appreciate the kind review and taking the time to share your story. Let us know who you dealt with, so he can get a pat on the back :)
Saisal i think thats how its written. He was wonderful. Happened wednesday 22nd april after 4:30pm. Hope that helps with who was on.
IPSTAR B.Ipstar
Hi Dee, Thanks for getting back to me. Awesome, it must be Faisal. I will let him know of his awesome review. Thank you again!
Similar opinion? Write a review on ieatwords.com.au!
Find out how Ipstar compares to other Internet Service Providers
Know better, choose better.
A Great Service and Support Team!
The connection is slow to connect. The ping is around 600ms but the speed is great.
I have a bit of a problem with WiFi calling as the quality of calls seems to be very low.
Landline is great.
IPSTAR does not provide unlimited internet, which is something strange for me.
Also, the off-peak usage starts from 1am????
Support staff is amazing. The work from home during COVID and they are extremelt professional. Well done!
1 comment
IPSTAR B.Ipstar
Hello Farzi. Thank you for your review. We are quite proud of our Australian based support team and more than happy to help. Please let us know if you are interested in Sky Muster Plus, it offers unme... Read more
tered internet across Satellite internet. Please see below a link:Similar opinion? Write a review on ieatwords.com.au!
Great customer service!
Ipstar internet has been a part of our life for a long time! I recently contacted them to get wifi on at my home. We live in very remote part of NSW and have satellite internet. I spoke with Faysal and can not fault him in his professionalism and patience, whilst giving my easy and clear directions to get myself set up.
1 comment
IPSTAR B.Ipstar
Hi Brigette, thank you for sharing your feedback. I am sure Faisal will be very happy to hear your feedback also!
Similar opinion? Write a review on ieatwords.com.au!
- ADSL
- Verified customer
I am appalled because i paid up front for my ipstar modem it took ages to come n now i have no internet service still
Its still not active due tto unpaid invoice which i dont know how u can invouce me over 60 a month when its not even up n running. I cant use it.
1 comment
IPSTAR B.Ipstar
Hi Lisa, thank you for your review and for taking the time to share your feedback. I see you spoke to Chris this morning, who got you online. Please get in touch with us if you have any further issues. Thank you!
Kindest of regards
IPSTAR
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
RechelleCentral Queensland, QLD
- 3 reviews
Best Value/Connection and Service by far from any Internet Company
My father lives outback and has had this service for a couple of years. Over that time I have had to call customer service on many occasions for him, and have found the staff to be more helpful than any other customer service I have had to deal with. When on holidays here with my teens they have used the internet relentlessly and have never encountered any issues with speed. Their prices are excellent with many choices of products for all types of users. Also very reasonable pricing on buying extra data. Love the fact that the internet will not work when out of data, so you avoid the nasty extra data block charges that some companies have. Would highly recommend this company to anyone. You wont be disappointed.
1 comment
IPSTAR B.Ipstar
Hi Rechelle, Very glad to hear and thank you for your review. We are also giving all our NBN Sky Muster customers an extra 10GB a week, to help with the increasing demand for data, if you need it. Thi... Read more
s goes until the end of June I hope this saves you needing extra data blocks!Similar opinion? Write a review on ieatwords.com.au!
Vicki E.Perth, WA
- 2 reviews
- NBN 50
- Verified customer
Internet is great, No more drop outs !
The connection has no more drop outs and the speed seems to be staying quite high and consistent
The phone call with IPstar was easy and they did most of the work in the background
1 comment
IPSTAR B.Ipstar
Hi Vicki, Glad we could help, we hope you enjoy the service!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Linda
- 2 reviews
- Satellite NBN 25
- Verified customer
Helpful personal service
We took out the service about two months ago and very pleased so far. The ease of arranging a plan, and the personal service - helpful, efficient and friendly - each time I rang have been excellent. The only negative is that I feel that their additional data blocks are a little over-priced, compared with another provider we have used in the past at another property.
1 comment
IPSTAR B.Ipstar
Hi Linda,
Thank you for taking the time to leave your feedback, and yes we are always happy to help. Data blocks, however, will remain on your account for 60 days from what was unused. We also offer ... Read more
immediate upgrades, in case you run out of data. Always check out our website, we release special deals from time to time.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Find out how Ipstar compares to other Internet Service Providers
Know better, choose better.
Steven BoltonLaunceston, TAS
- NBN 12
- Verified customer
connection and service
i'm getting 10.5 speed on my nbn 12 ! the price of my plan is only $40.00 and the service is good! i'm happy! the connection has been very reliable! i would recommend ipstar!
1 comment
IPSTAR B.Ipstar
Hi Steven,
Glad to hear you are enjoying the service, and we are providing a service that meets your needs! Enjoy!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
- NBN
- Verified customer
Great service
After years of being neglected and ripped off by telstra I just got fed up with all the spin and poor service. Along came ipstar and they couldn't be more helpful. Should have gone it years ago, got rid of products I wasn't using services that were valueless and cut my bill in the process.
1 comment
IPSTAR B.Ipstar
Hi Parrish, Thanks for your review. Happy to hear we could help! Enjoy!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Worst internet connection ever. Would rate 0 stars if I could.
The absolutely worst internet connection ever. Called to discuss/ try to resolve the problem and they wanted to use Speedtest.net, the Speedtest wouldn’t work because the Wifi was so slow... technical help was trying to be useful but just told us to turn off and back on a few times, which did absolutely nothing... trying to find an alternative connection as we speak but I wouldn’t recommend it at all unfortunately!
1 comment
IPSTAR B.Ipstar
Hi Theresa thank you for taking the time to share your story. I am very sorry that you had a poor experience with us and very sorry we were unable to fix your internet issues. I would be more than hap... Read more
py to arrange a call with you, to discuss your issues in more depth, and try to offer a resolution with you? If you could provide me your account number, I would be happy to have a chat. Many ThanksSimilar opinion? Write a review on ieatwords.com.au!
Maureen NathanGippsland, VIC
- NBN Satellite
- Verified customer
Too many drop outs
Just drops out all the time, never even signed up for 24 months, reception crap should be a lot better for what I’m paying $130 of what exactly not that great maybe they should cone out and have a look to see if the satellite can be better
1 comment
IPSTAR B.Ipstar
Hi Maureen, I do apologize for any inconvenience with your service,
I have passed your details to one of our senior technicians who will call you and fix the issue. ... Read more
Do you have a preferred time to call?Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Great service.
We've been with Ipstar for around a year. Remote Australia. I find dealing with them easier than a larger company like Telstra. Quicker response times and friendly staff located in Australia.
1 comment
IPSTAR B.Ipstar
Hi Steph
Thanks for your review, we are happy to provide you with Aussie based support, and Yes, we are always happy to help!
Similar opinion? Write a review on ieatwords.com.au!
customer service was very good
customer service was very good, and very patient. The tech support person bent over backwards to help get me online again. I like ipstar because we are talking to australians so keeping the product and the wages at home
1 comment
IPSTAR B.Ipstar
Hi Bernice, Thank you for taking the time to share your feedback about IPSTAR and out tech support team. We are just happy to help!
Similar opinion? Write a review on ieatwords.com.au!
Find out how Ipstar compares to other Internet Service Providers
Know better, choose better.
Jneen
- 2 reviews
Ipstar are legends!
I have been with Ipstar now for several years, and they have always been awesome! I called them today with a billing question and they sorted that out, then they asked if there was anything else they could help with, and I said "Well, actually...." and then they sorted out a technical issue that had just recently occurred! They are always friendly and very helpful, and patient with internet luddites like myself! Highly recommended.
1 comment
IPSTAR B.Ipstar
Hi Jneen, Thank you for your review, and we are always happy to help!
Similar opinion? Write a review on ieatwords.com.au!
KeithWide Bay-Burnett, QLD
- Ipstar
- Verified customer
ipstar 60/20 fixed wireless
Had no drop outs average speed has only been 30mb/sec. Good enough for netflix and most other things. I do a lot of remote support and that works well, I would like a bit more speed but cant get fiber where I am and its a massive improvement over satellite and mobile broadband
1 comment
IPSTAR B.Ipstar
Hi Keith,
Thanks for taking the time to leave us a review. I am glad to hear that you are enjoying nbn Fixed Wireless with us. If you have some free time you may want to book an appointment with one ... Read more
of our senior technicians, they may be able to help optimize your speeds on nbn Fixed Wireless. https://ipstarbroadband.com.au/book-an-appointment/Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Dillon LeighCentral Highlands and Goldfields, VIC
- Ipstar
- Verified customer
Need my internet on
I dont have internet but it was connected on the 24 of dec 2022 so haven't experienced nothing i would just like my internet up and running please and thankyou
1 comment
IPSTAR B.Ipstar
Hi Dillon, I will arrange a technician to give you a call, would you be able to advise the best time to call?
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Abel StavrowCentral Queensland, QLD
- Ipstar
- Verified customer
Fast & reliable internet speeds/competitive pricing
originally went though another small NBN Co supplier that operated though the Optus network speeds were inconsistent and it had very bad ms response time so i switched to anothe NBN CO supplier which used the vodophone network it was constant but far worse speeds than i switched to my current internet provider which goes though the Telstra network & the speeds at a constant 25 mbps to 29 mbps so yeah compared to 4mbps to 11 mbps & 500kbps to 3 mbps its pretty much heaven though i live pretty darn far outta town so my opinions probably worthless.
1 comment
IPSTAR B.Ipstar
Hello Abel. Thank you for leaving your feedback. We are glad to hear you have a better service and happy to help if you need anything. We appreciate your opinion, Good or bad, we are happy to help!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Joanne HoughtonFar North Queensland, QLD
- Ipstar
- Verified customer
Ordered phone & internet - Only internet connected. STILL waiting on phone.
Internet took a while to be completed due to lost package but all good now and is working perfectly so far. Also ordered a business phone line. Nothing. Still nothing. Still waiting. I told humans over the phone and left message through website. Still Nothing. Still waiting.
1 comment
IPSTAR B.Ipstar
Hi Joanne
Thank you for your review. Happy to hear we have your internet working well. I have escalated your ticket to get a quicker resolution. Unfortunately with the holiday season and current bush... Read more
fires, there have been extended delays across the board. I sincerely apologize for the delay, and we will keep you posted ASAP.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ipstar
Questions & Answers
Ilseasked
Am in hervey bay and have a mobile WiFi Donegal at the moment. No nbn in site even though it is in the area. Can I get WiFi internet with you guys
1 answer
IPSTAR B.Ipstar
Hi Ilse, you may be able to. You can check if your address can be serviced by us on our homepage here: https://ipstarbroadband.com.au/
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
IPSTAR B.Ipstar
Hi Tony, Thank you. We appreciate the positive review!