Ipstar NBN 12/1 (Basic)
- ipstarbroadband.com.au
- ✓ Verified company
15 reviews · Statistics
Reviews
Terrible company to deal with...avoid
NBN 12/1 (Basic)I cancelled the service with Ipstar only to be billed for a month when the service was cancelled. Contacted them in early June 2020 and was told the billing issue would be fixed because it was an automtically generated bill system. But I was still being billed and contacted them again via email but no reply. 5 months later out of the blue I get a another notice to pay. Billing customer service people are terrible to talk to and it seems dont acknowledge emails. They dont understand thier own billing cycles. I wouldnt recommend them they are just too much trouble to deal with.
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Ipstar Is Alright
NBN 12/1 (Basic)Ipstar is pretty good. Sometimes cuts out but other than that it is alright. The service is pretty good when needed. Overall, I am satisfied with the service they provide.
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connection and service
NBN 12/1 (Basic)i'm getting 10.5 speed on my nbn 12 ! the price of my plan is only $40.00 and the service is good! i'm happy! the connection has been very reliable! i would recommend ipstar!
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Great service.
NBN 12/1 (Basic)We've been with Ipstar for around a year. Remote Australia. I find dealing with them easier than a larger company like Telstra. Quicker response times and friendly staff located in Australia.
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Good enough for my weekend unit
NBN 12/1 (Basic)I was with activ8me before and they cancelled the $40 contract asking for $60.
Because I am only over weekends at my unit it would be a wast of money to have a more expensive contract.
Please keep this contract going.
Thanks
Chris
Collected in partnership with Ipstar
Ipstar customer service rep Sandy
NBN 12/1 (Basic)Sandy helped me to connect my modem to the NBN and he was very helpful, punctual, knowledgeable and patient. He did an excellent job. Many thanks Sandy.
Regards Craig
Smiths Lake, NSW
It is good; I can live without internet at home but it was hard work.I
NBN 12/1 (Basic)I took my time, and carefully selected a package to suit my needs. Very happy. I have had a period without service, but it was the NBN Modem at fault.
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Yet to activate
NBN 12/1 (Basic)Hi
Just returned from overseas and saw message. Have yet to activate at holiday home on the coast but would be happy to review once service is activated later this week (hopefully)
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Hi Robert, thank you for your review today. Hopefully you can update this review for us once you've used it :-)
Certainly will.
So far, so good.
NBN 12/1 (Basic)Have been a happy customer for one month. Reliability is more important to me than speed. Reliability has been very good. Only noticed only two short periods of down time. Speed is adequate. Customer web portal (usage, billing info, payments) is functional and easy to use. Competitive pricing.
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Suit Me for Now
NBN 12/1 (Basic)Right choice except landline perception was confusing. During sign on process, I was asked, "if you want to keep your landline type in number ( at a provided text placeholder)" or words to that effect. I did but later got my phone cut off. When I queried, I was told, "Ipstar doesn't provide landline services" or words to that effect. It was disappointing. Email query very slow. Staff very helpful and polite. Their phone Call back system is much appreciated! A very good Idea Saves Waste of my time . Thank you. Regards & Bye
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Terrible
NBN 12/1 (Basic)- It has been a month without internet because outside cables going to the exchange been misconfigured
- IPstar technical support worst I have ever dealt with since dialup days. you call them on Saturday morning and leave your number for a call back. A call comes on Monday morning!
- they have major outages everyday
- I had my Ipstar internet working for 2 days in a month and now no broadband link and no longer working.
- when I signed up on the internet so how they lost my form. had to email them those details several times.
- In the welcome package they provided me with incorrect PPPOE username
No idea why they are still in business when they treat their customers like this.
... Read moreHi thank you for your review today. We apologise if this has been your experience. But we can help you with this and look into what has happened here. Would you be able to send us a private message with your customer number so we can take a look?
Value
NBN 12/1 (Basic)Slow and Drops out now and Then Email very Slow Staff very helpful and Polite, Call back ! A very good Idea Saves a Waste of my time . Thank you Bye
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Very good value
NBN 12/1 (Basic)Swapped over from another provider, overall connection performance for the same deal improved quite a bit, maybe 30% better. IPSTAR systems and staff don't come across as flash or marketing oriented, but are very solid ... just the way I like it. HIGHLY RECOMMENDED.
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What a joke
NBN 12/1 (Basic)Absolutely the worst NBN Satellite provider. With another company my connection was always in the 10mbps+ range 24-7. With Ipstar it's often down as low as 0.3!! barely 1mbps most of the time. and in a few rare instances mid morning 9mbps is the only time it's even close.
Note- Experienced tech savvy network administrator. Ipstar is a joke
Hi estaleb, could you please send us your customer number? We would like to take a look at your account to see if there is any reason you have been receiving those speeds and what we can do to help you.
Nearly every positive review on this site is a fake shill account set up by Ipstar. Lol. Look at the headlines and date groupings.
Reliable & Cheap!
NBN 12/1 (Basic)We have a 100GB, 12/1 plan with a BYO modem and it’s great!
Never had any real issues with the service and am paying half of what other companies are charging. When we moved house, tech support called us back to make sure everything was all good.
Thanks guys!
Collected in partnership with Ipstar
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Details
 Ipstar NBN 12/1 (Basic)3.7(15) | Ipstar NBN 25/5 (Standard)3.8(12) | |||
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $60 | $55 | $70 | $65 |
| Max Upload Speed | 1 Mbps | 5 Mbps | 20 Mbps | 5 Mbps |
| Service Type | NBN | Satellite / Sky Muster | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Set Period | Monthly and Set Period | Set Period | Set Period |
| Data Allowance | Unlimited | Capped/Fixed | Unlimited | Unlimited |
| Max Download Speed | 12 Mbps | 25 Mbps | 50 Mbps | 25 Mbps |
| Manual | Download manual and manual 2 |
Extra Information
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Hello Marcus,
We're sorry to hear you have not had a good experience with IPSTAR, this is not something we want for our customers.
... Read more I'd love the opportunity to help you with your concerns. Please send us a message on our Facebook page https://www.facebook.com/IPSTARBroadband or please call us on 1300 464 778 and ask to speak with Hannah. Kind Regards, Hannah Customer Relations Manager