In times when things are rather strange I can only say how wonderful king livings customer service can be.
After having some initial (and understandable) issues with getting in to King to view their extensive furniture catalogue I was called by their Australian head of sales and provided a personal valet by their NSW State Manaager in store.
We browsed and bought and felt like nothing was too hard.
Thank you King Living. Perfect.

Purchased my Jasper 10 years ago. Didn't get the extra expensive leather, just standard. I have 2 dogs & 2 cats & sofa still looks great. Wondering if we are only seeing the negative comments & there's 1000's of happy customers out there?

Love the look and feel of our Jasper modular sofa, but do regret buying the expensive Italian made Prestige leather given the wear it has noticeably endured since arriving at our house in mid 2022. Two cushions already have had saddle coloured leather lifted off the seat cushions and the replacement costs to have them re-covered is $500 for the smaller seat cushions. I wouldn’t recommend buying this if you have young kids and want the leather to last.

Nice Lounge and stain resistant, however after spending $7,000.00 and after 4 1/2 years old, the springs have gone on 1 cushion. After speaking to King, they advised not covered under warranty, so I need to replace seat. Still awaiting quote but I know this will not be cheap. If I had bought this lounge from Fantastic Furniture or bought a $2,000.00 lounge I could accept that I may need to buy a new lounge. We do not have young children and there is only 2 of us using the lounge. Would have not expected to have this issue after spending this much money and particularly knowing it was from King Furniture.

I just wanted to put a review out there for those looking at the Jasper, I have had lots of different couches over the years and the one that my family and I loved the most was a brown cord Jasper, at least 15 years old and other than the colour being dated it was still in good condition. We have just sold it with a holiday property but if you can handle the back cushions slouching a bit, it is a winner. It has been the most comfy of all the couches so much I have just reordered another one. I'd recommend darker fabric for family use and I have found the after sales customer support brilliant.

Received our Jasper lounge after a long wait, however, one of the shelves were damaged. Replacement was organised a fortnight after, but wrong replacement was sent. We were told that another replacement will be organised..did not hear anything so we called them a few days later. Sounds like the driver did not tell the after sales team as they only organised for a replacement when we called them. Overall we had a great sales experience when purchasing from Chatswood, product is great, but just very disappointed with the after sales service, who does not seem interested in service recovery.

Leather has looked worn, and scratches very easily, was told if I bought the more expensive leather it would last for a lifetime.
Looking to replace soon .Costs over $500 to get it looking okay again

This lounge has been the most disappointing purchase. Spent over 11k, having the service guys out after 6 months. It is only two years old and now out of warranty - we are having to glue it back together ourselves. We followed the guidelines about keeping feather lounges and it still has looked horrible and like it is 10 years old. The expected upkeep is also ridiculous, something they dont mention until after you have bought it. Takes about 2 hours every week to shift them around, fluff up etc. Please do not waste your money and choose carefully.

I wish I had read the reviews before buying. 2 adults who work full time so not heavily used. I rotate all seating, cushions and chaise weekly so for 3 years all looked fine but now the chaise has sagged so badly it is most uncomfortable. On contacting King I am told I need to pay $120 for someone to inspect and advise the repair costs. Seriously!! My last lounge was 10 years old and passed on to someone else as it was quite good. The frame may have a lifetime warranty, but the rest comes at a cost. Don't be fooled. I can not recommend the Jasper

We have had our lounge for a couple years and I'm looking at replacing it already. Almost immediately the cushions saged and it looked very old and worn (even with plumping daily). To be honest who has the time to plump their lounge cushions every day, it is quite frustrating. I wonder if they were filled with more filling if they would hold their shape more? The side shelfing (we got black) is also looking very worn. I am shocked because the price we paid doesnt reflect the quality you'd expect. I loved the look and design of the lounge however the quality and function does not fit our needs, wished I researched more and read other comments made about the lounge.

We spent over $9,000 on a Jasper II with chaise covered in Palm Beach Whitewash fabric, already pilling in the first six months. Definitely did not expect this to happen given the price point and celebrity endorsement. Waiting for Customer Service to reply to my email and photo. My best advice, don't do it.....not worth the money!!

Had one issue that is currently being seen to by king customer service, I am happy with how the customer service team has promptly rectified my issue. Good customer service

I have owned a King Furniture Jasper lounge for several years now and absolutely hate it. The back support cushions have lost their shape and my couch looks terrible, the cord fabric has also become very worn and stiff over time. When I complained to king furniture the advice I was given was to throw the back cushion on the floor several times to get it back into shape. In reality I would need to do this everyday. Also I am constantly picking up feathers that keep popping out of the cushions. Never ever again will I purchase another lounge from King Furniture.

I do sadly regret buying a jasper, we find it super comfortable but cleaning is a strain. Piling occurred within two weeks and we were barely using it, customer service were no help and no knowledge or advice on fabric from the sales rep. I have had quotes to clean it - very expensive and they cannot guarantee the result even with the protection guard. I wish we did more research before paying $5500.00. Previous lounge of 10 years was from Harvey Norman super comfy and never had an issue at half the price.

It looked good in the showroom. After two weeks at home we are very disappointed. I unzipped "the removable covers" and to my horror discovered very cheap foam. I want a refund.