As a regular shell user who uses six pack beer dockets regularly, amazed that Shell servos on Gold Coast are issuing beer discount vouchers, with already reached expiry dates for Heineken six packs ect .
The discount is worth $9 a six pack, have queried at three different Gold Coast shell stores, no explanation, and with liquor land staff, who understandably can’t explain it.
Rip off, have went in with four dockets, were told were not valid, due to expiry date, yet I purchased fuel after the 4/12/18.

Misleading and deceptive conduct. Shopped at a branded store as LiquorLand Warehouse, they have a massive sign within the store stating "Price Beat Guarantee" and a clear writing stating "Terms and Condition", no one knows the Terms and Condition, called up their Call centre which routes the calls to Liquorland and no one knows the Terms or Condition. They over promise, contradict each other and mislead customers. On price matched and beated the price by 5cents and another by 40 cents - No correct process and mislead customers. Stay away

Ordered some wine and cider to be delivered. The cask of wine when opened was off, undrinkable. Sent three emails to their customer service and they asked for a photo, so I sent them one of the expiry date on the bottom. Just wanted a refund or a replacement sent, they said take it into a store with the emails and invoice. Are you kidding, why do I now have to go into a store? The whole point of purchasing online is so u don't have to go into a store. Not happy and they will not get my business any more.

My 19 year old daughter went into Mareeba Liquorland with her 23 year old partner to buy me a bottle of Grand Marnier. She pointed out the bottle for Partner and he grab it and took to counter to buy as she did not have her ID on herself staff became abusive and would not let her leave. I rang store to complain and they inferred that she was lying. I am an ex publican and she was brought up in pubs and this is the worse experience that she has ever experience. She is a law student and she is very aware of her rights which were clearly violated today will never go back.

My husband went into Liquorland Mt Ommaney Brisbane to buy drinks for tonight and he was there to buy a few I might add (Sat 10/11/2019 10am) and the girl at the counter was just talking to another lady while he waited patiently... She totally ignored him and just kept talking about jobs, this that and the other...5 minutes' (agitating mins) later, he said 'I'll just go to Dan Murphys!' Very very disappointing! We will avoid going back there anymore at all costs. We will have to be desperate!

Terrible customer service. I am a 40 yo and was refused a bottle of wine bacause I was with my underaged daughter. The store assistant wrongly assumed the wine is for her and refused to sell it embarrassing me and my daughter. Shocking.. I am never buying from there. Jarrod the store manager can drink it all. Cheers mate well done

Even though it says they close at 6 pm on sundays I get there at 5.30 pm and they are closed. Infuriating.

I found a good deal on their website and went into their Aitkenvale store to be told that deal does not run here. I had the page set to that store and it told me it was available... Although for $20 freight they will send it to me in two weeks??? So if I can't buy it here when the store was loaded with that product than how can they send it to me for that deal price?? I'm still in the same place. They stated they could not sell it for that price in north Queensland... Except I got the product from a different retail store a few weeks back at that deal price and it was a place just up the road???

Every time I enter though the drive through at Mount Colah Liquorland, I am always greeted with a smile and every time with no fail. there is not one gentlemen in that store that has not offered to place the cases in my car and not just mine they take the time for a lot of there customers and show a lot of respect for everyone who enter there store and I can't rave enough about how happy I am with there services. they have really upped there act.

My order was cancelled after I received a confirmation email saying it had been processed successfully. I waited patiently until delivery date prior to contacting consumer service. When i called them, they said my payment never went through and they sent me an email saying my order had been cancelled which I never received. They also never attempted to call me about it. When I simply ask to redo my order and get next free delivery, I was told it's not something they do.
I think it's unacceptable customer service.

i am a grown butt 30 year old man with a man beard and the staffs of the store freaking asked for id for a scotch and the staffs are rude and probably racist. worst store ever. just went to bws nundah village and got my booze without any hassle and cheaper price with a great customer service. bws will be always be better than this liquorland crapboxes.

Walked in to get a bottle of wine and the guy at the counter with dark brown long hair refused to serve me because I looked too young, despite having an ID. You can’t just not serve someone because you think they’re in school, yes I looked young, I wasn’t wearing makeup and am only 18 but very very rude to treat me like a child and refuse to serve me despite being of age and with an ID in hand. Did not treat me fairly or with a kind attitude and instead dismissed me like a child. This man should be fired. Thankfully BWS was open and will be going there from now on because they treated me like an adult and served me with kindness and respect.

I always get great service here, the guys are always friendly and up for a chat and they always have plenty of what I want.

The specials are always marked get the check out always charges you more, it's the way they make more money.

I wish to compliment the manager at the Green Valley Plaza store. I shop regularly at this store, on a weekly basis. Im have a slight disbility in regard to balance and lifting. I purchase a carton of Crown Lager each week and the manager, Ajit, always assists me in getting the product from the coolroom and into a trolley. If I have functions he is always willing and able to provide information on wines and spirits.

Heis always pleasant to customers and has established a good rapport with local customers and knows a number of regulars by name.

The store is always clean and specials clearly marked.

Spent $140:00 and asked why XXXX Gold was so expensive in single carton buys “ because that the retail price and we do not price match” Cashed in some frequent flyer points and thought I would try liquorland......not again. Dan Murphy....no wonder your popular !