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Reviews

4.5

55 reviews
5
(44)
4
(5)
3
(0)
2
(0)
1
(6)
  • Value for Money
    4.7 (3)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (3)
  • Adequate Speeds Yes (100%) · No (0%)
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Excellent service..

published

Provided fast support when website was down due to another provider. Support was helpful and resolved problem with minimal outage..



Connection Type3G/4G Mobile Broadband

Review collected in partnership with Lizzy

  • ADSL
  • Verified customer

Very pleased with the help in upgrading

published

Very happy with their support in the upgrading of our system. It was all done within 2 hours with a follow up phone call

Connection TypeADSL/ADSL2+

Review collected in partnership with Lizzy

Linda Knott

Linda KnottMunno Para

  • ADSL
  • Verified customer

Lizzy is a great Australian company to be with & our money stays in Australia & provides jobs for Au

published

.NBN
Straight away very good
Haven't had any drop outs. but a bit of a problem 2 days after connection
Very satisfied with both Customer Service & Support

Connection TypeADSL/ADSL2+

Review collected in partnership with Lizzy

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  • NBN
  • Verified customer

Fantastic company

published

Great Australian company, no waiting on the phone fantastic helpful staff, nothing is too much trouble. Would recommend to all

Connection TypeNBN Wireless

Review collected in partnership with Lizzy

Technical support with NBN

published

NBN
Excellent Connected within 4 days.
regular drop outs.
Extremely satisfied with the technical support, fantastic service given Christian and Nicholas would highly recommend Lizzy to anyone. Love that they are local. Cannot fault the service at all thank you so much for your care and support to someone who is not tech savvy.

Connection TypeNBN FTTN (Fibre to the Node)
Claudius81

Claudius81Adelaide

  • 3 reviews

Customer Service is Exemplary.

published

I was setting up some wifi equipment and unfortunately through frustration reset the router. I contacted Lizzy helpdesk and they were fantastic in their support, and now the network is running perfectly through all the wifi connections in the house. I would recommend their service and support without hesitation.

Connection TypeNBN Wireless

This amazing.

published

Thank you so much for all your help. It has been a crazy few days trying to set up my email on my new IPhone 7 and with all your help we did it in less than ten minutes. You were amazing and so professional and polite. Thank you again.

Connection TypeNot sure

Great service.

published

Thing I've always appreciated about Lizzy is the customer service.
Costs are costs but its the service you really remember.

Connection TypeNBN FTTP (Fibre to the Premises)

Excellent All Round Service!

published

ADSL, Easy to deal with. Great Service. Reliable connection. Lizzy has been supportive all round and provided excellent service care and understanding.

Connection TypeADSL/ADSL2+
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Excellent service.

published

I have been a Lizzy customer for years and I want to compliment them on their customer service & support.
They are always professional, patient and very easy to understand. I recently had problems with new software on my laptop. The guy I spoke to went above and beyond to sort it out for me.
I highly recommend them.

nevergolizzy

nevergolizzymELBOURNE

Used to be alright

published
Connection TypeADSL/ADSL2+

Great support!

published

I have an ADSL connection managed by Lizzy. My phone service was in the name of my wife who died seven months ago. Five months ago I arranged a transfer of her Telstra account into my name. The ADSL service was attached to that number. Three weeks ago Telstra disconnected the service - voice & ADSL - without notice.
I had paid the bills!
Telstra were prompt to reconnect the voice service but very slow to react to the problem with the ADSL service.
The Lizzy staff were terrific in sorting the problem out. Day after day for the past 10-14 days we worked on the problem together. I can now write this, and sort a few other business problems out, because of their dedicated support.

Connection TypeADSL/ADSL2+

Brilliant.

published

We have been with Lizzy since the dial up days and they have always been nothing short of brilliant. On the very few occasions that I had trouble with my computer there was always a helpful, patient, easy to understand person to talk me through and fix the problem. Being Australian based is also a big advantage. I cannot recommend them highly enough.

catherine

catherine

  • 2 reviews
  • 5 likes

The Slow And Painful Death

published
2 comments
Lizzy
Michael B.Lizzy
catherine
catherine
Hathani

HathaniBerringa

Thank you Lizzy.

published

We have been a Lizzy customer for quite a few years and really think it is one of the best around.
Price is NOT everything.
My husband was only saying at lunch that while we don't need their help very often when we do it is there and given in a very helpful, easy to understand, courteous manner.
Having an Australian based and staffed help centre is one of the reasons why we chose Lizzy at the beginning.
We have never regretted that decision.
Hathani

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Great service.

published

I have been with lizzy.com.au for approximately 20 years and have been extremely satisfied with their services; firstly dial-up and then broadband. I live on the Sunshine Coast and the service is great. I am also very satisfied that I get very little juck mail. I recently had a problem with sending emails and the problem was corrected quickly by speaking to a very competent employee. Thanks Lizzy.

Dez

DezAustralia

  • 10 reviews
  • 16 likes

Hidden charges

published

Obviously working as a subsidiary company, running toward capital gains. Sign up for plan, to get something completely different at a higher cost. Downloads amount misleading. Never received an agreement\contract\receipt for services supplied\agreed. Plans are aimed to achieve price hiking.

1 comment
Lizzy
Michael B.Lizzy

Hi Dez, which plan did you sign up for? How was it completely different and at a higher cost and in what way are the plans aimed at price hiking?

Marion

MarionSydney

  • 6 reviews
  • 1 like

Australian internet provider...great service.

published
Connection TypeADSL/ADSL2+
1 comment
Marion
Marion

I am still with Lizzy and last week switched to NBN. It went very smoothly, no problems. I know there are cheaper providers BUT I still like dealing with a few Australian guys whose names I know; still happy with Lizzy.

Excellent Broadband and Telephone service

published
Connection TypeADSL/ADSL2+

Easy upgrade.

published

I wanted to upgrade my internet and the staff acted swiftly and upgraded it with minimal fuss. They are always there to help. Whether by phone or email, they are always ready to address your issue and their knowledgeable technicians are the best in the business. Definitely a company that is on top of their game.

Page 2 of 3
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Questions & Answers

annieinegypt

annieinegyptasked

Lizzy

I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?

1 answer
Lizzy
Michael B.Lizzy

Hi Annie,
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.

Genie

Genieasked

Lizzy

I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.

4 answers
Stubaby
Stubaby

You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.

Lizzy
Michael B.Lizzy

Hi Genie,
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?

Genie
Genie

Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number

Yoda

Yodaasked

Lizzy

Hi!
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?

1 answer
Lizzy
Michael B.Lizzy

Hi Yoda,
Can you flick your home phone number to us at [email protected]?
Based on the phone number we can do a service qualification to answer your question.
Regards
Lizzy

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