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KikiSydney
- 2 reviews
Failed to deliver sofa - terrible customer service
Read some reviews about failed delivery- should have heeded their warnings!
My partner & I recently went in store & paid for a Gia 3 seater sofa & delivery from the St Leonards store- good customer service there. We were told the day we moved is the best time to have it delivered so we had our old couch council collected the days leading up to the move so as not to double hand. Also told the style was discontinued.
The day before we were given a 3 hour window - 9am to 12pm. At 11:30 we called to see when the delivery would come as we hadn't ...Read more
been given a 60 minute window. We were told the sofa was on the truck, they'd check with the driver & get back to us. DIDN'T call us back. We called an hour later & were told the sofa wasn't on the truck because there weren't any in the country but we could have a refund or wait 12 weeks for one to come in. I called back Customer Service & was told the person I spoke to before would have to deal with us so I'd be transferred. After 15 mins on the phone I was disconnected. I called back to no response. Tried calling for half an hour before I got onto the person I spoke to before to ask for an interim couch until ours arrived. I was told they couldn't guarantee there would be a couch I could have & they suddenly couldn't guarantee they could get the couch in & would have to call me back Monday. Considering they lied about information so far I asked to forget the whole thing & be refunded.
1 comment
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- NSW, Crows Nest
- Verified customer
These guys rock!!
We recently purchased a new dinning table from these guys and the experience was perfect. They provided excellent guidance on picking the right product to fit the style of our home, as an extra bonus they where the only ones who could deliver everything before Christmas. On the day of the delivery I was able to track the driver (who kindly waited while I was stuck in traffic). They had everything in the apartment in 10mins flat. - perfect experience
1 comment
Lounge L.Lounge Lovers
Hi Ash, Thank you for sharing and we are so happy you received your items before Christmas and that you had a great experience with our delivery team.
Best Wishes Julianne
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Adrian FGladesville
Very happy with our lounge!
Great quality lounges, it did not take us long to find one we loved. Value for money and an enjoyable experience. Would recommend to friends and family!
1 comment
Lounge L.Lounge Lovers
Hi Adrian,
Thank you for sharing your experience with us and we are so happy that you had a enjoyable experience with Lounge Lovers.
Best Wishes
Julianne
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Samantha EvansManly
- 3 reviews
- NSW, Crows Nest
- Verified customer
Best Company I Have Dealt With Whilst Furnishing Our New House
Fantastic service and so helpful - always in contact and very quick to fix any issues, I would thoroughly recommend using LL!!
1 comment
Lounge L.Lounge Lovers
Hi Samantha,
Thank you for leaving such a glowing review and we are so happy that you had fantastic service with Lounge Lovers.
Best Wishes
Julianne
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CandiceNeutral Bay
We love our new sofa! Thank you for your exceptional service & delivery
We had the sofa assembled by 2 gentlemen, who were very quick, thorough & friendly.
I couldn’t have put it together myself
1 comment
Lounge L.Lounge Lovers
Hi Candice,
Thank you for your lovely feedback and I will pass on the positive feedback to our drivers.
They would love to hear that.... Read more
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- NSW, Crows Nest
- Verified customer
Excellent service for amazing and comfortable sofa bed
I had been looking for sofa beds for almost a month - the ones we found were hard and uncomfortable. A friend of mine recommended lounge lovers. The store was really easy to find in a long lane of furniture stores. We had initially planned on going for a corner sofa bed but changed our mind when we found lamizia. The fabric was good and comfortable cushioning. Wide sofa bed in which 2 people can sleep very comfortably. Most importantly we were provided a delivery in 3 days with online invoice (eco-friendly) excellent customer service at showro...Read more
om and professional assembly experts who took just half an hour to finish the job. Good product range to suit all the budgets and to top it off very well coordinated delivery and service. Thank you for helping us set up our new home :)1 comment
Lounge L.Lounge Lovers
Hi Divya,
Thank you for sharing your wonderful experience with us. We are so happy to hear that you had a great experience with Lounge Lovers.
Warm Regards
Julianne
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Great service, great product
Grrat online experience. Straight into the store and had great knowledgeable service. Short delivery time and when the day came, delivery was on time and the guys were also really friendly and super helpful, put the couch together and were on their way...easy peasy.
1 comment
Lounge L.Lounge Lovers
Hi Bec,
Thank you for sharing your great experience that you had with Lounge Lovers and look forward to seeing you again.
Thank you Julianne
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Engrid MSydney
- NSW, Crows Nest
- Verified customer
Super quick delivery and great customer service
We received the goods very quickly after we purchased them in store. Jenny who took care of us in store was great at following up and making sure we were happy with everything delivery wise. We have just recently unpacked everything into our new place and we are also super happy with the quality of the items and the ease of following the instructions and attaching the legs.
1 comment
Lounge L.Lounge Lovers
Hi Engrid,
Thank you for sharing your wonderful experience you had with Lounge Lovers and we are so happy to hear.
Many Thanks
Julianne
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Anne BidstrupSydney
- 9 reviews
- NSW, Crows Nest
- Verified customer
Lounge Lovers Rocks!
This is my second order from Lounge Lovers and I can't fault their service and delivery, and most importantly, their products. The in store staff (Isabelle at Crows Nest) are so helpful - my order was done in less than 20 minutes. Their delivery guys are awesome; careful of the goods, quick to assemble and very friendly. And for the price, you can't get better quality. Definitely my #1 for soft furnishings!
1 comment
Lounge L.Lounge Lovers
Hi Anne, Thank you for your lovely words and we are very happy that you had a great experience with the Crows Nest store and Lounge Lovers.
Warm Regards,
Julianne
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JacquiSydney
Great lounge!
The store was easy to navigate and staff were very helpful. They made choosing the fabric easy and organizing delivery simple. The delivery team were punctual and fast and they assembled the furniture and took the rubbish away too. Great service!
1 comment
Lounge L.Lounge Lovers
Thank you for the review Jacqui. Glad to see that you had a great experience with our team in the showroom and deliveries.Looking forward to seeing you again.
Daniel - Lounge Lovers
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WillSydney
- NSW, Crows Nest
- Verified customer
Great item, great price, incredible service
Purchased a viga dining table set which was delivered recently. There was a lengthy delay on delivery, but we were informed about this prior to purchase.
We had a few issues with installation, but this was resolved quickly and conveniently by the excellent staff at Loungelovers, who remained in communication throughout the process.
Couldn’t be happier with the finished table.
Thanks again.
1 comment
Lounge L.Lounge Lovers
Thank you for the review Will! We really appreciate feedback like that.Glad that you are liking Viga table.Hope to see you again! Daniel - Lounge Lovers
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Excellent All Round!
Overall experience 5. Great all round, from sales and showroom staff to delivery guys. Kept informed at all times. Would definitely recommend you guys. Super happy with our purchase. Thanks a lot!
1 comment
Lounge L.Lounge Lovers
Hi Kev, Thank you for taking the time to write us a review on your experience. Regards Joanne, Customer Service
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DebSydney
- 2 reviews
Easy way to buy a lounge
In store, very easy and straightforward, great service and delivery in 2 days, would be happy to recommend to anyone buying furniture
1 comment
Lounge L.Lounge Lovers
Hi Deb, Thank you for taking the time to write us a review on your experience. Regards Joanne, Customer Service
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Very happy
Purchased corner sofa from the store The staff helpful with measuring and trying to find right sofa for the space at home. No pressure from sales staff to make a purchase on the spot.Delivery boys punctual polite and they quickly assembled the corner sofa. It looks great is very comfortable and fits well in the room. I can recommend Service from shop and delivery people .
1 comment
Lounge L.Lounge Lovers
Hi Anna, Thank you for taking the time to write us a review on your experience. Regards Joanne, Customer Service
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Perfect
In store after browsing on line it was great we even managed to adjust the order so I could get my couch straight away.
1 comment
Lounge L.Lounge Lovers
Hi Anna, Thank you for taking the time to write a review for us about your experience. Joanne - Customer service Lounge Lovers
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CaroleSouth East Queensland, QLD
- 2 reviews
Love My New Couch!!
I purchased the Long Beach 3 seater couch, researched online and visited the showroom just to make sure.
The quality and price are second to none, I know because I did a lot of research online for my budget.
Courtney at the Crows Nest store was really helpful and the whole process of purchase and delivery was simple. It was lovely that they had stock and I had the couch within a few days, so no12 week wait.
The guys who delivered what is a really solid, well made couch, worked hard to get it into the house and were both amazing. They really ...Read more
1 comment
Lounge L.Lounge Lovers
Hi Carole,
Wow we really appreciate the time you have taken to write this review. We hope you enjoy your latest purchase and we look forward to helping you with your next piece. Regards, Joanne - Customer Service
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R WhiteSydney
Perfect furniture for my small apartment!
Great quality, stylish furniture at a very decent price. I found the staff at the Crows Nest store super lovely to deal with, and it wasn't too difficult to assemble the furniture.
1 comment
Lounge L.Lounge Lovers
Hi R White, Thank you for taking the time to post a review for us. I will pass your feedback onto our Crows nest staff they will be very happy. We hope you enjoy your latest purchase. Regards, Joanne - Customer Service
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Yusuf PingarSydney, NSW
- 2 reviews
- NSW, Crows Nest
- Verified customer
It’s a team that takes care of its customers!
I first bought a leather couch from the store and everything went great. I then bought a rug and even though there was a bit of confusion on delivery dates, I was compensated by getting the product delivered to my house directly. It’s a very professional and customer focused team.
1 comment
Lounge L.Lounge Lovers
Hi Yusef, Thank you for taking the time to post a review for us. We can only try to make every customer's experience seamless, when things do not go to plan we try our best to rectify it. Regards, Joanne - Customer Service
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- NSW, Crows Nest
- Verified customer
Great service & product - I will be back
The journey in store was seamless. Excellent and smiley customer service. The products themselves are such high quality. I chose the Harriet 3 seater in green velvet plus the 1 seater. They’ve been delivered this morning exactly on time by 2 friendly and helpful delivery drivers. I will definitely be back (as soon as my husband allows it - haha)
1 comment
Lounge L.Lounge Lovers
Hi Lucy, Thank you for taking the time to post a review for us. We are glad that you were happy with every step of our service and look forward to seeing you in store again soon (we won't tell hubby i... Read more
f you don't haha) Regards, Joanne - Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
FelicSydney
Excellent
I Purchased in store. Great service in store. Reasonable prices. Quality products. Plenty of variety. Really enjoyable process. Easy furniture to put together.
1 comment
Lounge L.Lounge Lovers
Hi Felic, Thank you for taking the time to write us a review. We are very glad our in store sales team have been able to assist with your experience with us. Regards, Joanne - Customer Service
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Lounge L.Lounge Lovers
Hi Kikki, Thank you for sharing your feedback and your feedback is very valuable to us as a business, please feel free to email us at [email protected] so we can help.
Best Wishes Julianne