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Reviews

4.7

800 reviews
5
(722)
4
(30)
3
(2)
2
(9)
1
(37)
  • Product Quality
    4.7 (390)
  • Return Claim MadeYes (14) · No (375)
  • Warranty Claim MadeYes (10) · No (375)
  • Product Appearance As advertised (94%) · Not as advertised (6%)
  • Customer Service
    4.7 (403)
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Yousra Mohamed

Yousra MohamedSydney, NSW

Beautiful couch

published

Zetland store was really simple to navigate, with staff support made my shopping experience pleasant. Really happy with the atheistic look of the couch, only one minor issue in which customer service were very responsive. Would go back



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationZetland
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The reviewer stated that an incentive was offered for this review

Pauline

PaulineSydney, NSW

Great products and delivery service!

published

We ordered a dining table, dining chairs and a TV Unit. We chose delivery and service was great, also the furniture was already assembled except for the feet of the table, chairs and TV units, so it was very easy to finalise the assembling. Love the products, thanks :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo NSW
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The reviewer stated that an incentive was offered for this review

Well layed out with attentive service.wuick and easy

published

Engaging service took interest in my needs chairs easy to assemble .One chair damaged but was replaced ..........Delivery was on schedule choice of timings even on a Saturday.Plan to go back

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Michelle

MichelleGreater Melbourne (Inner), VIC

  • 2 reviews

Chair assemble

published

Recently purchased the Linda armchair at lounge lovers South Yarra store and needed assistance to assemble the legs as I did not have a power drill. Lounge Lovers organised a staff member to attend my home to assemble the legs within one working day!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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The reviewer stated that an incentive was offered for this review

Alice

AliceSydney, NSW

  • 4 reviews

Great furniture

published

Store staff & delivery guys amazing. . The product quality & the range of goods I wanted were available & a great selection to choose from. I paid to have my table assembled & chairs unpacked. Well worth it- no stress. Thanks Lounge Lovers

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
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Mary

MarySydney, NSW

  • 2 reviews

Great product and service

published

Store well laid out and easy to browse. Helpful friendly staff and customer service who were very accommodating when my order had to be split. Delivery staff were fantastic, assembled the furniture and took rubbish away. I love my new furniture and can’t wait for the rest to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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Brilliant Service

published

Found exactly the table I was after. It wasn’t in stock but I was told I would have it delivered within a week. Every part of the customer experience from purchasing to delivery was exceptional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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The reviewer stated that an incentive was offered for this review

Love my couch! I’m so happy I chose Lounge Lovers

published

So happy the moment our couch arrived! It’s perfect, look incredible in our living room. I research for weeks and Pinterest like a crazy person and Matt from the Fitzroy ( normally works in south Yarra) store made us feel at ease and so comfortable. His knowledge and customer service was second to none! Would recommend to anyone . PS. We purchased two Bronte sofas.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
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Fantastic service in store and from delivery crew

published

I enjoyed the store experience, very satisfied with the range and quality of products and the great customer service. The staff member was very informed about the products available.
I was also very impressed with the fast and prompt delivery of the goods by the crew who were very friendly and professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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The reviewer stated that an incentive was offered for this review

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UNO dining table

published

The process to buy a table at lounge lovers was seamless. Clear communication, quick delivery, affordable price. Delivery drivers was outstanding and customer service experience was exceptional. Will definitely be coming back here in future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Kim

KimSydney, NSW

Great service and love our new lounges!

published

Tina at the Belrose store was super helpful and lounges arrived and were set up for us within a few days. Great experience and lounges are very comfy and look great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
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1 comment
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Michelle

MichelleGreater Melbourne (Inner), VIC

  • 2 reviews

Fantastic experience!

published

Recently purchased a lounge chair at South Yarra Store. Store was well set out and easy to view stock. Staff were attentive and super prompt with organizing delivery! They were also prompt with organizing a staff member to visit to assemble my chair for me. Chair is great quality and fits perfectly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Alison M.

Alison M.Sydney, NSW

Seamless process

published

Everything was seamless from purchase to delivery. I received great help in the store to choose the right dining chairs. The chairs were in stock and were able to be delivered within 2 business days for a cheap price.
The chairs came already assemble so it was simple to just take them out of the box and take off the packaging. Would definitely use this store again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo, NSW
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1 comment
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The reviewer stated that an incentive was offered for this review

Wonderful service and products

published

Being in the middle of a pandemic, we were somewhat worried about finding furniture that we would like. Luckily, we were able to book a brief appointment with one of Loungelovers staff at Waterloo who showed us some of their great products. Delivered today, looks fantastic, really happy! Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo, NSW
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1 comment
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Jackie

JackieGreater Melbourne (Outer), VIC

Great service

published

I haven’t unpacked my new furniture yet but I have been very impressed with the customer service & also the prompt delivery
I will most definitely shop with lounge lovers again

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSth Yarra
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1 comment
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Sue Ekanayake

Sue EkanayakeGreater Melbourne (Metropolitan), VIC

Great product range and very helpful staff. Highly recommend.

published

- I attend the showroom at South Yarra. I found the great range of products including lounges and dining tables. Mati was really helpful, great customer service.
- I am very happy with the Sierra Solid wood dining table. Great value for money.
- Assemble was little difficult since the table was heavy, it was Solid wood but that is the beauty of the product.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra Melbourne
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1 comment
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Bashi G.

Bashi G.Sydney, NSW

Love my new Tara Sideboard and Cabinet!

published

I just got my sideboard and cabinet delivered and they are beautiful! The furniture is solid and easy to assemble. So glad i decided to get them! Thanks Lounge lovers for the follow up delivery during this uncertain times.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Friendly Service & Affordable Products!!

published

As a Property Stylist, I purchase a lot of furniture! Lounge Lovers have a gorgeous, on trend range of affordable products to choose from. Their friendly, knowledgeable & efficient service is always so refreshing. Thanks guys!!

Customer Service
Product Quality
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Great service all round

published

We had wonderful service the whole way through our experience from purchase to delivery. The delivery was difficult but the guys were super helpful. Will definitely revisit for more furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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lee

leeVictoria

Great product and service

published

Nice open space store. Great quality tv unit. Purchased at a great sale price. service start to finish was outstanding including very informative and quick delivery.
Would definitely shop again and recommend to friends

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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