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Reviews

4.8

277 reviews
5
(253)
4
(9)
3
(0)
2
(2)
1
(13)
  • Product Quality
    4.7 (140)
  • Return Claim MadeYes (4) · No (133)
  • Warranty Claim MadeYes (4) · No (131)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Customer Service
    4.8 (142)
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Liz

LizGreater Melbourne (Outer), VIC

Impressed!

published

My shopping experience was very enjoyable. I attended the Sth Yarra store on Sunday 3rd May. The salesperson was very friendly and helpful and my sales transaction was a breeze.
The item I purchased was delivered promptly at the time given and the delivery staff were courteous and helpful also.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Michelle

MichelleGreater Melbourne (Inner), VIC

  • 2 reviews

Chair assemble

published

Recently purchased the Linda armchair at lounge lovers South Yarra store and needed assistance to assemble the legs as I did not have a power drill. Lounge Lovers organised a staff member to attend my home to assemble the legs within one working day!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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The reviewer stated that an incentive was offered for this review

Love my couch! I’m so happy I chose Lounge Lovers

published

So happy the moment our couch arrived! It’s perfect, look incredible in our living room. I research for weeks and Pinterest like a crazy person and Matt from the Fitzroy ( normally works in south Yarra) store made us feel at ease and so comfortable. His knowledge and customer service was second to none! Would recommend to anyone . PS. We purchased two Bronte sofas.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
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Michelle

MichelleGreater Melbourne (Inner), VIC

  • 2 reviews

Fantastic experience!

published

Recently purchased a lounge chair at South Yarra Store. Store was well set out and easy to view stock. Staff were attentive and super prompt with organizing delivery! They were also prompt with organizing a staff member to visit to assemble my chair for me. Chair is great quality and fits perfectly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Jackie

JackieGreater Melbourne (Outer), VIC

Great service

published

I haven’t unpacked my new furniture yet but I have been very impressed with the customer service & also the prompt delivery
I will most definitely shop with lounge lovers again

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSth Yarra
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1 comment
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Sue Ekanayake

Sue EkanayakeGreater Melbourne (Metropolitan), VIC

Great product range and very helpful staff. Highly recommend.

published

- I attend the showroom at South Yarra. I found the great range of products including lounges and dining tables. Mati was really helpful, great customer service.
- I am very happy with the Sierra Solid wood dining table. Great value for money.
- Assemble was little difficult since the table was heavy, it was Solid wood but that is the beauty of the product.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra Melbourne
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1 comment
Lounge Lovers
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Friendly Service & Affordable Products!!

published

As a Property Stylist, I purchase a lot of furniture! Lounge Lovers have a gorgeous, on trend range of affordable products to choose from. Their friendly, knowledgeable & efficient service is always so refreshing. Thanks guys!!

Customer Service
Product Quality
1 comment
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lee

leeVictoria

Great product and service

published

Nice open space store. Great quality tv unit. Purchased at a great sale price. service start to finish was outstanding including very informative and quick delivery.
Would definitely shop again and recommend to friends

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Caitlin

CaitlinVictoria

Great couch to lounge in!

published

I really liked the range of couches available at the store but obviously it was hard to pick between certain brands and colours. After going back home with some fabric test patterns we could work out which colours would be appropriate for our home. We got the couch delivered the very next day and it was set up in less than 10 minutes with rubbish removed. Loving the couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy, VIC
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1 comment
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Leanne T.

Leanne T.Greater Melbourne (Metropolitan), VIC

Beautiful products and amazing customer service

published

We bought the bronte dining table, bench and tate dining chairs. Customer service was amazing from in store view and order, amendments over the phone to add products and change delivery date, even up until the delivery! Everyone was extremely helpful.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Sofa Dream

published

We purchased the Lisa 3 Seat Sofa in light grey as the quality design and finish was too good to pass up. Would highly recommend for those seeking great design at a great price level.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Yarra
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1 comment
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Perfection

published

Super great staff. Helpful and easy to work with. Delivery came when we were told right on time. Will definitely be shopping there again for other home needs. Wish they did bedroom furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth yarra
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1 comment
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Sally S.

Sally S.Greater Melbourne (Inner), VIC

Great Experience!

published

Our couch is incredibly comfortable and looks awesome in our space! The entire process was speedy and painless. Couldn’t recommend highly enough! For the quality of the furniture you can’t go wrong.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
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1 comment
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Courtney K

Courtney KGreater Melbourne (Inner), VIC

Easy from start to finish

published

I had already picked out a rug online, I went into the story to get a gauge of size, texture etc. From the moment I entered the store to walking away with a delivery date it was only 15 minutes maximum. The store staff were friendly and helpful without being pushy. Jenny has then kept me updated with the delivery progress and it was delivered on time, given the current state of the world, I am incredibly impressed. They delivery driver was polite and friendly too. All round brilliant experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Perfect couch for small spaces

published

Love my new Alexis couch in light grey. It's well designed for small spaces and fits well in my tiny apartment. Absolutely impressed with the delivery service, no issues getting up my tight staircase. I found it easy to assemble the couch on my own..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Mish

MishVictoria

Great store!

published

Such a lovely store. Very well presented. Staff member was very knowledgeable and helped me make my decision on colour and style which is exactly what I needed! Staff member offered their delivery service which was great and arrived in FOUR days! Didn’t have to wait around for weeks for my purchase. Lovely staff and lovely team. Definitely going back and recommending to everyone!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
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Mike

Mike

  • 3 reviews

Great Product, Great Service

published

Great product range in store. In store service was friendly and helpful. Sofa was great value, and delivery was smooth. Was kept informed throughout the process. Would definitely buy again.

Customer Service
Product Quality
Store LocationSouth Yarra
1 comment
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Relaxed and easy experience

published

Was such an easy experience in store, nice customer service and everything went well. Love the couch and using the delivery service was money well spent. Also having the store up the road was great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
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1 comment
Lounge Lovers
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Love Lounge lovers !

published

I love my Hampton sofa, staff were friendly and helpful. Delivery as agreed with regular updates and the delivery staff were super professional. Thanks Matt, Pricilla, Alex, Jenny & delivery guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth YARRA
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1 comment
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Lovely table & great service

published

Beautiful coffee table. It was easy to assemble. The delivery was very efficient - really liked being able to track where the driver was so we could meet them out the front

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChapel st store
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