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I'm a lounge lover lover!
Everyone I came in contact with throughout the process of ordering and receiving my furniture was extremely helpful and attentive, and the furniture is versatile and high quality. I'm so glad I found Lounge Lovers.
1 comment
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Bazzasydney
Lounge suite
I purchased the suite from the Crows Nest shop.
Excellent no nonsense service.
Delivery date and time well organised and very nice to have the communication on the day.
Happy with our purchase, will look to shop here again.
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Lounge L.Lounge Lovers
Hi Bazza, Thank you for taking the time to post a review we appreciate your feedback and we are very happy to have helped. Regards, Joanne - Customer Service Lounge Lovers
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Tomasz MiSydney, NSW
- 3 reviews
Great selection and service.
We ordered a table in the Artarmon store. The purchase was quick and we got our sofa delivered on the weekend. The staff was very helpful and friendly. However they always say that the sales end today which doesn't really seem to be true.
1 comment
Lounge L.Lounge Lovers
Thank you for taking the time to post a review we appreciate your feedback and we are very happy to have helped. Regards, Joanne - Customer Service LoungeLovers
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Excellent!!
Extremely happy with my new couch. Quality seems excellent and was delivered on time and with no fuss.
Would definitely recommend to others.
1 comment
Lounge L.Lounge Lovers
Thank you for taking the time to post a review we appreciate your feedback and we are very happy to have helped. Regards, Joanne - Customer Service LoungeLovers
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New home styled around rug from Lounge Lovers
My stylist found my new rug at Lounge Lovers. I went I store to choose my dining chairs - awesome!
1 comment
Lounge L.Lounge Lovers
Hi Gail,
Thank you for choosing LoungeLovers for your latest purchase, we appreciate that you have taken the time to write us a review.
Joanne - Customer Service LoungeLovers
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Cheap fabric
Bought a fabric couch and within months it started to pile. Been waiting over a month to have it even looked at, but they don't even have the courtesy to call me. I've been told to wait and see if it gets worse.....
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Overpromising/underdelivering - literally
Bought and paid in full for table and 6 chairs upon promise of a) items being in stock in the Sydney/Waterloo warehouse and b) the assurance of delivery the following Sat. Two days prior to delivery an email informs us that - due to Chinese New Year (?!) - there will be a few weeks delay in the delivery. I cancel the order.
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Long Beach Sofa = Perfection!
I looked at probably every sofa in Australia before I found Lounge Lovers Long Beach corner sofa. It is absolutely perfect! Very high quality materials, design and manufacturing, and the luxury feather filling is so incredibly comfortable. It is strongly comparable to the Restoration Hardware Cloud Modular Sofa which runs upwards of $10,000.00 USD, but for a fraction of the price! The removable washable covers really sealed the deal for us. The staff were very helpful and friendly as well.
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ManfredSydney, NSW
- 5 reviews
Don't deliver on time, no communication, finally all good.
We ordered a sofa bed in the Crows Nest shop 1. Sept., delivery was promised by the sales rep for 29. Sept. We made it clear that we needed the product by then. No delivery 29. Sept., zero communication. We called customer service and delivery was now promised for 13. Oct. . Again, no delivery, zero coms. Even worse, after calling again twice, the (same) customer service rep could not remember having committed to a delivery date. Now the product is supposed to be delivered in Nov. which we will not accept as by then we won't need the sofa bed...Read more
anymore. Just got a call, delivery now scheduled for next week, let's see.... We find it strange to see all the very positive reviews here, is our experience with lounge lovers just a one off? Update: Sofa now arrived, very good delivery service, nice product, all good.Similar opinion? Write a review on ieatwords.com.au!
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Swerv
- 5 reviews
- 6 likes
- NSW, Crows Nest
- Verified customer
Love it - Hampton 3 seater
I purchased from the Crows Nest store. Very helpful and informative staff but it was also a relaxed experience, no pushy sales staff following me around. They were upfront about the 8-12 week wait time as my chosen sofa with desired fabric wasn't in stock. They advised the sofa would be delivered unassembled although I think there was an option to pay extra for assembly. Not required, it was dead easy, just screw the legs on. I was also offered a coach to borrow in the interim although it wasn't required. 11 weeks in, I emailed to enquire about...Read more
the status of my order and received a prompt reply that delivery was on track for the following week, which it was. I also paid extra for the fabric protection. I assumed it would come treated but wasn't advised that you have to do that yourself. Unfortunately the can wasn't quite enough to give this 3 seater the recommended two coats. But I simply bought another can off the shelf for $20 and applying it was simple. Its a beautiful and very comfortable couch. So comfortable that I struggle to stay awake on it.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Crows Nest
- Verified customer
Great Store and Service
I had great experience from Loungelovers when i recently purchased a modular lounge.
Derryn from the St Leonards store was very helpful, friendly and knowledgeable as she stepped me through the range and helped me make a decision.
After checking the space at mine, I made the order over the phone and we arranged delivery on Saturday.
Derryn followed up prior to delivery on Friday to ensure everything was in place.
The Lounge arrived on Saturday, on time as promised and the delivery team even called in advance to make sure i was ready...Read more
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Patricia EndSydney, NSW
- 3 reviews
Le Vele sofa bed
The sofa bed looks really good, and has a nice firm mattress, unlike some saggy sofa beds. It is very versatile - can be two single beds or one king size bed. The guy who delivered was friendly, quick and efficient. Very pleased. We had really good service both in the showroom and on delivery.
Very versatile. Stylish.
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DonSydney
Lounge Lover Jetson Sofa
Do not buy this sofa if you: a: want to keep your friends. B: dont want to visit a chiropractor c: sleep.
Do buy this sofa if you; want your friends and family to leave agter one night.
I jave to say i am incrediblely disapointed in the entire experience. As others have mentioned a 4 month wait for delivery. We had had the sofa foe a number of months before we had family staying over christmas. They couldnt sleep on it because it was so hard. One of the is a serving member of the army and said he cant remember a harder bed! We had to go out a...Read more
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FraserSYDNEY
Should be your #1 stop for all furniture requirements
I brought an amazing corner sofa from the Crows Nest store. I couldn't believe the price when I sat on it at the store and again when it was back at my flat. The most comfortable couch I have ever sat on, you melt into it. First-class customer service & product knowledge.
Arrived exactly when promised, no delays, super quality, better price
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Erica
- 2 reviews
Awesome couch, even better service!
Bought a corner sofa for our lounge room and I couldnt be happier. It looks fabulous, is extremely comfy & the price was good. Service gets an A+. The staff were helpful, accommodating and knowledgeable. The sofa arrived as promised. A great experience and very happy! Would definitely recommend to others.
Looks great. Wonderful Service. Arrived when promised.
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Lounge L.Lounge Lovers
Hi Di
Thank you for taking the time to write us a review. Thrilled to see that we have exceeded your expectations, we hope to see you again soon! Regards, Joanne - Customer Service