We have just been advised by LE that our postponed trip with LE using SNA Tours has gone in liquidation. When our trip was canceled last month we in good faith took up the option to go again next April. ( they hold onto our money). We have since been advised that Travel Asia has gone into liquidation and we have no recourse for our money. Travel insurance does not cover liquidation. It’s not good enough that there is no accountability for LE given we put trust in them to be making decisions for us.

Cannot understand WHY luxury escapes doesn’t just refund everyone’s money that have booked and paid in good faith for their holidays, cancelled due to the current situation, customer confidence is No 1 at re booking. None of us want to risk or rebook for the dictated dates we have been given. We have little children and elderly parents involved in our booking so impossible to say if and when we can travel. So please a refund would be appreciated and when this evil virus leaves us and hopefully things get back to normal we can book again and enjoy holidays like in the past. Please refund our vouchers. We do not want a credit note. Thankyou.

Dear LE team
We have two LE bookings in June 2020, Discover Greece (ref 7RA53O and UTSY68) and Naxos Halcyon Villas (ref HWRKKK). We planned these to follow our Mediterranean cruise in May/June 2020.
Given we are unlikely to be able to arrange anything like this again, can I get a refund for the amounts that we paid (in full)?

After a few attempts to contact LE (frustrating, but not unexpected, given the volume of bookings they're currently dealing with), we dealt with Criona about 4 rooms we had booked, but couldn't use. She was very helpful, kept us well informed and got the problem sorted. Credit with LE received. Thanks Criona!

I've contacted LUXURY ESCAPES on several occasions asking for a full refund since I've paid in full for a holiday in August to Thailand that obviously is not going ahead. Have been fobbed off to about 4 different people now and none of them have bothered to get back to me to discuss further. Qantas has cancelled flights due to COVID19 and are refunding, the hotel will extend or refund, doing the right thing, so very unsure as to why Luxury Escapes cannot issue full refunds. This whole COVID19 has changed my personal situation too, I'm out of work but still need to pay my bills etc. $4000 is a lot of money right now for you to be holding onto, Refund me please! That would be the right thing to do.

Booked a LE package (RDKT3Q) in Tasmania for late march 2020. Had to cancel trip (we are from SA) because of the coronavirus lockdown in Tasmania and tried cancelling/changing the booking online before departure to no avail. Have tried to phone (unsuccessfully) and after many unanswered emails we are not happy with the lack of response from LE. Looking for a credit/refund of the funds paid in December 2022 !!!

I made a call to enquire about my booking and received a prompt, friendly informative response from Vicki with an email to confirm the information given which I was then able to forward to the other members of the group we were due to travel with.

Our booking no is CN 6260 we have a trip booked in May to Thailand. Given the travel restrictions we want to cancel our trip but can’t even talk to LE. After I have requested them to contact me a few times still no response. We are not on Facebook so how can this be sorted out...I would hesitate in ever booking a trip with LE again.

Hi Luxury Escapes. My booking reference number NTRH3A you gave me an extension from mid May until the end of June this year. Pretty useless when they say this could go for 6 months. How about until June next year. Happy to defer like I did with my flights

I contacted Luxury Escapes advising inability to get to Vietnam. Initially they offered an open booking up to the end of October. Given there is a lot of uncertainty around COVID-19 and how it is going to impact the world this was not really viable. Since the initial response the LE team have been able to work with their providers to extend these dates for at least another year. There was a lot of backwards and forwards and a number of follow up from us but then after requesting a review of the case LE were very quick to respond. It took a bit of effort but we got to an agreement. Tough times but LE are working through uncharted waters.

Booked a trip to Bali with Friends going at the same time,Late May, we paid $2k for 5 nights at Melia I think it’s called, all inclusive drinks meals. Now flights have been cancelled and we can’t get to Bali so we were chasing a refund. Between the 2 couples that are going we have sent multiple emails to Luxury but can’t even get a response. If you want repeat customers you need to at least talk to them when there are issues to sort out. Extremely disappointed with the lack of communication on their behalf.

Due to the Covid19 pandemic, we had to change the dates of our holiday in Bali. We are a group traveling together and Loz was very helpful to get all of our details together and make the necessary changes to our booking. Looking forward to a great holiday in the new year!

My daughter and her fiancee have had to cancel their wedding but they did not cancel their honeymoon.
Their honeymoon date was changed by LE without notice.
The hotel in Bali is closed. Luxury Escapes can not deliver this holiday, so you would think a refund is the only option, but NO! The government has serious travel restrictions in place to protect us, so now we need Luxury Escapes to understand the gravity of the situation we are in and do the right thing by its clients now by refunding these deals or they will find that no-one will be interested in booking with them again. Aussies don't forget!

Hello, After 2 email attempts and a call to escalate to management our request for a refund (RQLR6E)we have been advised that a credit is all that can be offered. This results in Australians who are struggling to make rental payments, having their funds withheld for an indefinite period of time. We understand this pandemic is by no means Luxury Escapes fault, however the way they conduct themselves during this time will show Australia the values they operate by. Irrelevant of your Terms and Conditions, you are unable to contract yourself out of Australian Consumer Law.

During the Covid19 pandemic I had to cancel a Luxury Escapes booking because of ill health. Faye was the person who dealt with my problem and was very helpful. The company offered to rebook even when it was not required to but unfortunately I still had to cancel. Faye provided a detailed letter for my travel insurance claim. The personal service was exemplary. I have previously purchased other Luxury Escapes and will continue to do so when life returns to normal.
Excellent company to deal with. No complaints.

Loz, dealt with our query in a matter of seconds, was very helpful and extremely professional. Loz even went the extra mile to make sure that everyone else in our bookings got the same caring response to the change of our dates, this is what keeps us coming back to Luxury Escapes the fantastic Customer Care.

Thank you
Colleen Lotrz

Similar to many others, I have been forced to cancel my holiday in April. Airlines, hotels and other travel agents have been extremely accommodating in offering full refunds on non-refundable bookings.

Unfortunately LE has been the exception and disgraceful in refusing to refund and offering less than 12 months credit. As they are offering this credit, I am unable to claim a refund through travel insurance.

Safe to say I won't be booking through luxury escapes ever again and I strongly discourage anyone else from making the mistake of booking with them in the future.