I live 6 months in Victoria and 6 months in Queensland. Mate Communicate manage my connections and disconnections extremely well. Both are NBN connections with different speed capabilities that they can't manage. In due course I anticipate maximum speed in both locations.

Increasing worse service, I did like being able to contact a local call centre, however their inability to resolve any sort of problem just doesn't cut it. I've heard many times "Yes I understand and agree, but I can't help you"
This ranged from technical support through to billing.
Slow service and more frequent drop outs

We're on 100/40 plan and get dropouts daily, we often can't even stream yt or Netflix . We keep reporting and get notifications that the issue is fixed only to have the same thing continue to happen a day or 2 later.
If you want a provider that actually helps solve problems go elsewhere, these guys will give you a quick fix and run you through the same troubleshooting every time you call.

It was ready before we moved in to our new home! No waiting for weeks to get connected. The technician arrived at the scheduled time and there were no unexpected delays or issues.

Andrew and the Mate team been really helpful for my NBN connection. I really recommend them to everyone. Regular follow up call on my request, Aussie based support team! It is the best NBN company so far.

Mate stands out for its customer experience, they walk me through every step of the way and actually cared about how I would be using the Internet and recommended the right plan for me and my family. Reliable service, Have had no issues.

I have just been connected and am waiting for it to all reconfigure. I have been with mate communicate for just under a year and the service is absolutely brilliant!

I switched to Mate from one of the bigger Telcos - due to the fact I could get a plan that offered double the speed for the same price I was paying. I have been really happy since making the change. My service was switched over VERY quickly, and the customer service team were really helpful helping me reconfigure my modem with the new settings. The customer Service team are obviously based in Australia and will do anything they can to help you out.- including callbacks if needed.

Ive now been using Mate for over a month, and the speeds and reliability of the service are fantastic. Id definitely recommend these guys.

I have been using MATE for around 2.5 years now. Always a reliable connection. Can't think of any dropouts.
The customer service team is excellent and very helpful. During this time I also changed my house and MATE team was very supportive in moving houses. My connection was moved to the new premises in an efficient way that I was not without the internet even for a single day.

Highly recommended.

Never had an issue with MATE. Love that you have Aussie based support and signing up is a breeze. We signed up on a promotion, so paying 79$ a month for NBN100 connection. There is no account establishment fees, or lock in contracts. Overall fantastic service

After migrating to NBN, my connection would drop 2-3 times per day. I called Mate support, told them what I have tried so far and thankfully no stupid "I have to follow my troubleshooting script anyway" kind of call, they just scheduled a NBN visit, pretty straightforward. The problem is fixed now, NBN technician just removed the link to the old network on the curb box, letting my copper connected only with NBN, and connection is 12 days with not a single drop. 91/38 mbps most of the speed tests I did!

Never get disconnected. The internet connection is smooth and reliable. Never have problem or serious issue so far.
Sure will recommend to friends and family.
Hope this lasts ever!! Keep it up mate!!

My speedtests never dropped below 90MBps.

All outages are announced, it happened only once after a couple of years! I did experience some drop outs but I believe it is a router issue.

No dropout experience ever. Till now connection was reliable and did not face any trouble or issues about internet connection. Happy with be mate and hope this journey will continue.

The speed is good but not what promised, customer support is good but can't really help you other that telling you to turn modem off and on again and then inform you that they will refer issue to NBN and it should be dealt with within 48 Hours. I do not feel this is real customer service.
But again all said Mate is better than others I have been involved with (Best out of a bad bunch!)

All in all a great service, With a few random dropouts from time to time but no major issues experienced. The transition went without a hitch and would recommend Mate to all

I chose to go with mate after I had been given the run around by other telcos. They were awesome. Everything was so easy with the team from mate. They have the best products and are easy to work with.

Yes i get dropouts but generally not for long and most happen after the support team have finished so its never reported it was only ever out for a long time once and i was sent a text message informing me that it was trying to be rectified.

Had ADSL+ 2 that would consistently drop out and with 4 people in the house always streaming the internet was shocking. Since we changed to the NBN 100 we haven't had any issues, speed has always been as good as advertised.