I have spent $80+ per month for 11 years for my gorgeous doggo. That's over $10,500 in insurance over the years and have received $140 back in claims. Total.

It is a total scam, and a waste of money. I should have put my money aside each month and self insured in case something happened.

I will be cancelling now, as she is at the age where she won't cope with treatments and surgeries should a big event occur, and I have zero faith that any claim in that circumstance will be paid since none have been paid in the past decade. Wish I bailed on this cover years ago.

The claim process is tedious and they send updates via mail instead of through the dashboard.

it's all just crap.

When I fist applied I had full cover on cruciate ligament. They change the policy with out telling me three years in and I didn't read it as I thought it was the same. The operation cost me $4300 and I got $2700 back but it took months and it was hard. Not one phone call. service is horrible. I have not claimed anything else as the way the break up the fees when you do to the vet it doesn't allow for it. Do not use Medibank. Next time I will put money away each month.

Have spent thousands on my dog in the past few years and I havent been able to claim a cent. After a few recent treatments procedures I have been sent a request for lengthy paperwork and history which is just ludicrous.

I had a lot of trouble claiming online with Medicare pet insurance. Ariel was incredibly patient and helpful while talking me through the process. Thanks so much Ariel for your generous help.

While I understand that there will be a premium increase as my dog ages, he turned 11 in September, I have been astounded by an increase that is just over 40%.This also happened without any prior notification being received, apparently an email was sent but didn't arrive at my end, so now that the first monthly installment has been debited I am now locked in for a further 12 months.Be aware, I knew that there would be an increase, but 40% is hard to take, I feel that this is done because they know that you can't change insurers with an aged animal.Not happy, I would definitely not use Medibank Pet Insurance again.

I have both two dogs with the medibank pet insurance for 10 years, the claim was reasonable. The first dog past away in Feb and they refunded me the remaining monthly fee from the day he past away. My second dog past away on the 4th Sep. I contacted them on the 24th Sep and try to terminate his insurance. I thought the termination date is the date he past away, However, they said they can terminate the insurance from the 18th because that's my payment date. Even I can send them the proof from vet. They just rejected to consider that. Means I am paying for the insurance with a past away dog. Very disappointed of what just experienced. I have rescue a dog last month but I may not choose medibank anymore.

The policy was easy to set up and have been with Medibank Pets for a few years now. Every time I put in a claim I usually have to back this up with a phone call because they don't want to pay for anything. Sometimes I have quoted directly from their policy booklet and then they have paid.

They cover the bear minimum. In the last year I have spent $7235 on my dog, including the insurance. I have received back approx $425. It is worth me saving the $1700 per year and using that to pay a third of the costs of the vet bills. I have just put my last lot of claims through and I will be terminating my insurance.
Don't waste your money and go with someone that doesn't query every single claim.

You never quite know how good an insurance policy really is until you have to make a claim. In our case the claims process was easy and user friendly, and the payments prompt, efficient and easy to track on the pet portal. Can't fault Medibank's Ultimate Pet Insurance and would not hesitate to recommend.

Took away the added financial stress at a time when our sick pet should be our #1 concern. Fast refund 2-3 days. Love the easy online pet portal. Quick & simple. Thanks Medibank, this is how customer service should be.

A massive ripoff insurance product. Under its banner, Medibank lures its health insurance customers into its pet insurance that PetSure runs. Petsure makes sure it sets the premium so that it does not pay out more than the premium collected. The premium for one of my dogs went from about $500 when I insured him as 3 month old puppy to about $750 the next year and almost $1,000 the next year. I cancelled the insurance. You are better off putting this kind of money in the bank and paying the vet bills fully with that money. I wish I could rate this product as zero, it deserves no star. Vik

I have been with medibank pet insurance for almost 7 years. A few weeks ago I had to rush my beloved cat to the emergency vets as it turned out her small intestines spontaneously telescoped and she went in for surgery to have that section of intestines removed. I was on emergency care, because you never know when something like this can suddenly happen. $5500 later, I put in my claims to medibank desperate for the money I had borrowed to be paid off, only to receive a letter, after chasing it up for 3 weeks, that nothing, not a cent would be paid. Even though the entire this is itemized, not a single thing is to be covered because apparently this emergency was not the right kind of emergency. Waste of time and money.